Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,060 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 17th March 2025

Walker and Hall 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great pricing, Super easy website to use with a big range and shipping was super quick!”

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Posted 4 years ago

“Great service, live chat helpful & arrived in good time for her Birthday, giftwrapped beautiful. Card a nice touch. Thrilled actually. Thank you to the staff that helped in lockdown make an overseas visitors Birthday special.”

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Posted 4 years ago

“Beautiful necklace and super speedy delivery. Great service. Would absolutely buy again from your wonderful collection.”

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Posted 4 years ago

“Great company to deal with, lovely staff.”

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Posted 4 years ago

“Wonderful quality of products, very happy”

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Posted 4 years ago

“Quick response to queries, and easy site to navigate. Great customer focus too.”

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Posted 4 years ago

“I thought it was great service. The only thing I was slightly disappointed with was that I thought I was getting the bigger pendant but got the smaller on. But I am happy with it still, was just expecting the bigger one 😄”

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Posted 4 years ago

“Excellent service Very fast order and fast delivery Very happy”

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Posted 4 years ago

“I called up to check whether my order would arrive in time for a friends birthday and Shaughna who I spoke to on the phone was amazing! She was so lovely and assured me that she was doing everything in her power to get it ready for me. Really great service.”

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Posted 4 years ago

“Awesome company, friendly staff. Love shopping with them”

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Posted 4 years ago

“Lovely company to deal with, super helpful.”

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Posted 4 years ago

“Great company, proud to support NZ based”

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Posted 4 years ago

“Super easy to order online and order arrived very fast considering. I’m sure my mum will be pleased with her Mother’s Day gift”

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Posted 4 years ago

“Website is easy to use and ships quickly.”

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Posted 4 years ago

“Great service thank you ! Looking forward to my $50 voucher :-)”

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Posted 4 years ago

“The online buying experience was good, and I received a postage tracking number about a day after purchase so I knew NZ Post Courier had picked up my purchase. Unfortunately 7 days later I still haven't received the goods but that is NZ Post fault, not W&H. To be honest though I don't trust NZ Post so if I'd known they were the courier I might have opted for drive thru collection!”

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Posted 4 years ago

“very helpful through online shopping when i was asking questions and order came very fast considering our current situation.”

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Posted 4 years ago

“amazing customer service, really responsive and helpful!”

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Posted 4 years ago

“Product didn't arrive on time Had to ring numerous times to find out where it was as it was a birthday gift... For the 30th of April areiced today the 7th of may This isn't due to covid I work In retail and have placed orders from Auckland and received the next day. First time purchasing from this company would think twice about doing it again.”

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Posted 4 years ago

We are so pleased to hear that your order has been received although we are very sad to see your feedback. After the four week Alert Level 4 lockdown period was lifted we added as many people as was safe to our online orders team so that we could process and dispatch the backlog of orders as quickly as possible. This has been a new logistical achievement for us, especially with our stores being closed and most of the gorgeous jewellery required to fulfil orders needing to be collected before they could be dispatched. We received your order late on a Tuesday night and had it processed and collected by the courier on Thursday afternoon. We respect that your feedback that it did not arrive on time is accurate based on your experience however we feel this is in fact due to the delays created by the huge demand placed on the courier services in NZ during Level 3 as a result of Covid-19 restrictions. We recognise this is not the level of service which we strive to achieve however the events of the last few weeks have affected us all in many ways and we are grateful for your understanding. We sincerely appreciate your support of our NZ family owned and operated business and hope that in the future we can show you the helpful and speedy service and delivery timeframes which we usually do achieve.

Posted 4 years ago

“Great quality and fast service.”

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Posted 4 years ago

Walker and Hall is rated 4.8 based on 5,060 reviews