Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.83

4.8 Rating 4,986 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 4,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 13th August 2024

M Kanta Narayan

Walker and Hall 5 star review on 9th August 2024

Walker and Hall 5 star review on 17th July 2024

Walker and Hall 4 star review on 18th December 2023

Walker and Hall 5 star review on 26th November 2023

Walker and Hall 5 star review on 22nd November 2023

S Petersen

Walker and Hall 5 star review on 29th October 2023

S Jane Toth

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is easy to navigate, and the purchasing process was smooth and seamless.”

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Posted 1 month ago

“I ordered online and the service was next level. My parcel arrived within two days, the gift wrapping was lovely. My daughter absolutely loved loved her earings.”

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Posted 1 month ago

“I made a purchase as a Christmas gift, so it has not been opened yet, but I’m sure it will be well received. As usual, the service from Walker and Hall was impeccable and swift!”

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Posted 1 month ago

“So easy to order online and always fast delivery and beautifully packaged.”

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Posted 1 month ago

“Good comms and service”

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Posted 1 month ago

“Hi, Customer service was okay, but there is something broken in your online store / shipping logistics. I was told by the team that it was being transfered from another branch to be shipped to me? Its been over 2 working days and it hasn't even been picked up from your branch. Unsure if I will purchase with the company in future once I receive this item, for 3 days+ domestic shipping is ridiculous. At this stage I'm unsure if I'll even receive the item until mid next week! If I wouldn't known the shipping is that slow, not sure why they couldn't have shipped it directly from the store then transferd the stock so your staff gets the commissions is why I think the branch transfer rather than a ship directly from the shop that has it. Seems very backwards. 1 star on this end I have someone who's going to miss their gift for over 3 days+ now.”

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Posted 1 month ago

Hi Doni, Thank you for your feedback! I'm very sorry to hear your disappointment. I understand you were communicating with our Online Store Manager about your order. Our online orders team received your order Wednesday morning and our courier picked up your order this morning. This sort of timeframe is within our usual shipping timeframe. Our Online Store Manager has upgraded your order and put on complimentary Saturday delivery for you, we hope this helps get the gift to you faster! I will pass your feedback to our management team and we will definitely take your feedback onboard to make improvements. Thank you once again for taking the time to leave us this feedback. We hope that you consider us again in the future. Kindest regards, Annabelle Walker & Hall - Online Marketing Coordinator

Posted 1 month ago

“Great service, fast and efficient! The only online jewellery store I use.”

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Posted 1 month ago

“Walker and Hall made the process of getting what I want incredibly easy. The specific items I wanted were avalible the day the collection came out and their points system is great!”

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Posted 1 month ago

“Excellent experience especially when I couldn’t get into my account as well. Troubleshoot was good and buyer experience too notch.”

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Posted 1 month ago

“Very quick postage. I as found that the packaging and product both looked amazing.”

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Posted 1 month ago

“Always amazing service! High quality pieces that I trust and continue to come back!”

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Posted 1 month ago

“So easy to order and delivery was quick. Would highly recommend 🤩”

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Posted 1 month ago

“Very happy with my recent purchase of NZ flag cufflinks and silver earrings. Order was easy and delivery was very prompt.”

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Posted 1 month ago

“Excellent service and delivery. The bangle was as beautiful as photographed and advertised. A very special gift for a 5 year old lover of jewelery.”

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Posted 1 month ago

“The product I purchased was exactly what I was wanting for my partner. The let down with it was the packaging as I shopped online. The product arrived in it's box in a acourier bag with no protection, no packing slip, no order card, no note, nothing. Just a box in a bag & for the price I paid I expected better. I get more when I buy small businesses.”

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Posted 1 month ago

“A very friendly experience! Did a list minute change from delivery to an in-store pick up, and the overall service was very quick.”

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Posted 1 month ago

“Walker and Hall always have beautiful pieces - which keeps me coming back for more.”

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Posted 1 month ago

“Great service from the online site. Chose an item and it arrived within two days.”

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Posted 1 month ago

“Outstanding customer service from Daisy. Very pleased with our beautifully engraved bangles.”

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Posted 1 month ago

“Very happy with my purchase. Thank you. 🥰”

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Posted 1 month ago

Walker and Hall is rated 4.8 based on 4,986 reviews