Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,062 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 17th March 2025

Walker and Hall 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Were able to hold an item I wanted”

Helpful Report

Posted 7 years ago

“AMAZING service always from the Lambton Quay staff, they go above and beyond to help me choose special gifts for my family and friends!”

Helpful Report

Posted 7 years ago

“Nice and helpful friendly staff, beautiful selection of quality jewelry”

Helpful Report

Posted 7 years ago

“The servce I received was great. I was attended to promptly and explained about your loyalty scheme.”

Helpful Report

Posted 7 years ago

“Because the ring was for a special occasion the wellington store got this order through in a hurry and delivered in time.”

Helpful Report

Posted 7 years ago

“Customer service is always friendly and efficient. Good selection of items”

Helpful Report

Posted 7 years ago

“Good customer service”

Helpful Report

Posted 7 years ago

“Good variety of products”

Helpful Report

Posted 7 years ago

“Always helpful with letting me try on the various pieces im interested in. Great with navigating gift cards and prezzy cards.”

Helpful Report

Posted 7 years ago

“Walker and Hall have exceeded expectations. I love buying friends and whanau gifts of jewellery especially for special birthdays - and Walker and Hall are always my first point of contact as they have a huge range of designers and quality products. The gift wrapping and cards are the extra special touch”

Helpful Report

Posted 7 years ago

“Great service and love quality of their pearls - when I can afford them!”

Helpful Report

Posted 7 years ago

“Great selection of jewellery and convenient locations.”

Helpful Report

Posted 7 years ago

“You have a great range of jewellery that allows for purchases across various price brackets.”

Helpful Report

Posted 7 years ago

“So easy to purchase duty free”

Helpful Report

Posted 7 years ago

“Wasn't happy feeling "over-pressured" at the Queen Street store, but was happy to have seen the items before I ordered online.”

Helpful Report

Posted 7 years ago

“Emailing me when the DW watch was back in stock”

Helpful Report

Posted 7 years ago

“Great service through the website - it was a bit weird that the item couldn't be ordered into the store for me to try on and decide whether I liked it but the return option through various stores sounded fine. Love the watch anyway. I was a little surprised and disappointed with the amount of packaging on the item - a W&H bag plus ribbon and wrapping of the watch box then then the box itself. With the courier bag containing it all. I should have requested minimal and recyclable packaging but even without saying this it seemed excessive.”

Helpful Report

Posted 7 years ago

Hello! Thank you so much for your feedback. We have a "Click & Collect" option on our product pages which allows you to view any item you wish in our stores without having to purchase it. I'm sorry you weren't informed of this option and we may need to make this clearer in the future! I am sorry you were disappointed with the amount of packaging your watch came in. The watch box is part of the product and provides protection for the item during the shipping process and the courier bag is required for delivery. However we will take your comments about the gift wrapping on board and put this into consideration for the future! Thank you so much for your feedback we really appreciate it and we hope to see you in store or online again soon! Kind Regards, the Walker & Hall Team.

Posted 7 years ago

“Loved the pendant, but the pictures were not completely true to the materials colours”

Helpful Report

Posted 7 years ago

“They managed to find an item they told me had sold out and send it very quickly.”

Helpful Report

Posted 7 years ago

“The lady I was emailing was very nice and very helpful”

Helpful Report

Posted 7 years ago

Walker and Hall is rated 4.8 based on 5,062 reviews