Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,056 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 17th March 2025

Walker and Hall 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 1000 dollars worth of products. They arrived in a few days in rural so great matks for that. They were pretty wrapped so great marks for that. Unfortunately the product that costed 440 dollars had the case torn in several places. I do not have time to argue that as I am heading overseas for a wedding but when I come back I will complain”

Helpful Report

Posted 5 days ago

Hi Anca-Liliana, Thank you so much for your feedback, although we are very sorry to hear of this experience. Could I ask which product you are referring to when you mentioned the torn case? We have the following items in your order which it may be: - 1x Sterling Silver Dessert Set from the year 1877 - $450 - 2x Silver & Rosewood Capstan Peppermill - $440 Please reach out to me via email - online@walkerandhall.co.nz Kind regards, Walker & Hall Online

Posted 4 days ago

“All good but couldn’t write a personalised message in e-gift card”

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Posted 2 months ago

Hi, Thank you for sharing your feedback with us! Please know that we are actively working with our web development team to improve the e-voucher experience for our customers. I will ensure that your feedback is passed on to our management team, as we are committed to continuously improving our services based on insights like yours. We hope you will consider giving us another opportunity in the future. Kind regards, Walker & Hall - Online Team

Posted 2 months ago

“The product I purchased was exactly what I was wanting for my partner. The let down with it was the packaging as I shopped online. The product arrived in it's box in a acourier bag with no protection, no packing slip, no order card, no note, nothing. Just a box in a bag & for the price I paid I expected better. I get more when I buy small businesses.”

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Posted 5 months ago

“The products are really lovely, and the Bayfair team are great. However, the website could do with a decent upgrade. I find items in my wishlist disappear. Also, the chat system doesn't have a way to end the chat, once the conversation is to continue by email.”

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Posted 1 year ago

“Have just joined up with walker and hall so far so good cheers”

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Posted 1 year ago

“Lovely chain”

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Posted 1 year ago

“Unfortunately I didn’t realise it was going to be so small though it is a nice necklace I am a bit disappointed..”

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Posted 2 years ago

“I like my new earrings but when I ordered them your website said that a signature would be required for it to be delivered. The NZ Post notification also stated that a signature was required. To my horror I saw that it had been delivered to my mailbox on the street.”

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Posted 2 years ago

“everything in this shop is so cute but extremely expensive”

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Posted 2 years ago

“With the website not stating public holiday hours for delivery and fees which it would include, admin had fixed the problems and sent out a private driver to deliver the order.”

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Posted 2 years ago

“Nice cufflinks however the engraving wasn’t at par. Just wished they doubled checked before shipping because the engraving in one of them was crooked, significantly smaller than the other one, and the lines did not meet. Had to resend it and wait again for them to send a new one back to me. But they do ship fast!!”

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Posted 2 years ago

“Quick delivery, not really competitive nor the best quality product.”

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Posted 2 years ago

“While the service and the delivery was prompt. And the products were correct. I feel it is inappropriate to write the contents of the wrapped packages on the front of the nicely wrapped packages for the receiver to be able to see and know what is inside.”

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Posted 2 years ago

“I am really disappointed with my purchase, particularly the clasp, it is particularly small and very difficult to do up and undo!”

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Posted 2 years ago

Hi Neryl, thanks for your review. We are really sorry to hear that and would love to help fix the clasp for you. Are you able to visit any of the Walker & Hall stores?

Posted 2 years ago

“Love the product but asked for it to be gift wrapped and it wasn’t so a bit disappointing”

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Posted 2 years ago

“Lovely necklace i bought for my partner but unfortunately it's too small :(”

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Posted 2 years ago

“I was disappointed with the Karen Walker bag that was crumpled and did not have the high quality of careful packaging expectation.”

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Posted 2 years ago

“Misleading information, in my opinion, on the website. Was dealt with well though.”

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Posted 3 years ago

“I ordered two items click and collect with gift wrapping. I apparently was entitled to free earrings too. I collected, and all in my bag was 3 gift wrapped parcels with nothing stating what was what? I have had to unwrap 2 parcels and re-wrap to make sure I give the correct gift to the recipients... total misuse of staff hours and customers..... (when I ran a fragrance counter we used to put a bit of easily removed paper on multiple gift purchases easily removed with what were the contents..)”

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Posted 3 years ago

“Hi there, I was very disappointed, because I thought when I buy something above $50 I would get free wrapping paper. I saw my friend buyp the same one as me, but she got a beautiful wrapping paper with a black ribbon. I only got it in a box and a paper bag but no wrapping Paper at all And actually I really hoped there is a wrapping paper, because I wanted to give this as a Christmas present for my daughter, really disappointed. Cheers, Johanna”

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Posted 3 years ago

Walker and Hall is rated 4.8 based on 5,056 reviews