“If I could leave 6 stars I would. We had a tricky delivery this week and the Walkers Transport driver went 100% above the call to help our team move a heavy item onto the premises. Caroline from Customer Services was equally swift to respond to a message as well. Clearly a nice firm to work for (and with) when you get this level of service. If you use a transport company use this one. We certainly will.”
“The driver arrived within the given time frame, he was very polite and cheerful despite the road to my property being awkward due to some work going on.”
“Excellent service from Walkers. The depot office was helpful when I needed to track down a couple of deliveries and the drivers arrived on time and were very friendly and helpful with the unloading. Really pleased with the service, thank you!”
“Excellent service. The delivery date and transport times given were spot on. I left delivery instructions to which they adhered to. 10/10 service. Thank you”
“Tracking service works well, although in the end delivery came much earlier than expected as the estimate changed overnight and I didn't check in the morning, but no harm done. The driver was friendly, polite and efficient, happy to drop exactly where needed - kerbside in London, make sure you read the delivery restrictions - and careful to check all was good before sign off. Very impressed, good work team!”
“Delivery driver, responded to my husband that 'a thank you would have been nice' when the delivery was made.
Not a major issue, but an arrogant response in the driver's interaction with my husband.”
Hi Vickie,
I'm sorry to hear that you didn't have a positive experience when receiving your delivery.
We would like to investigate this further for you if you could get in touch with your delivery postcod please.
Walkers are part of a large pallet network so potenially it was another memeber that carried out the delivery for you. If this was the case, could we ask you to kindly revise your review?
We look forward to hearing from you to help you futher on this matter.
Kind regards,
Walkers Transport.
“Walkers delivered a consignment of tiles for us. As we live in a rather out of the way and difficult house to find, I rang and gave instructions. The lovely girl who took my call, put me on hold, relayed my instructions directly to the depot who passed them onto the driver. The whole thing took less than 5 minutes but when I got home from work, the tiles were deposited exactly where I had specified. It is so great to be able to get through to a human being immediately these days, and to find them friendly and efficient. Walkers is a real pleasure to deal with.”
“Had a bulk bag of Aggregate delivered to a residential address, driver Eddie Booth was informative, friendly and helpful and a credit to his company. Many thanks, the tracking was very helpful too and ETA in the morning.”
“Walkers Transport delivered some tiles that I had ordered from my supplier. I was really impressed with the 2 hour ETA as I didn't expect that service from a pallet company! My order arrived on time and the driver was really friendly. Over all I was very happy with the service i received from Walkers Transport.”
“Rob the delivery driver was excellent and resolved the issue of the pallets being loaded the wrong way very well.
Went out of his way to ensure the delivery was completed in a timely manner.”
“I couldn't be happier with Walkers. Everyone who I have dealt with have been professional and friendly and their values as a company really resonate with me. I will always use Walkers.”
“Walkers are a brilliant company. They always deliver a great service whenever I and my company use them and their drivers are always extremely friendly. I highly recommend them!”
“The delivery was on the wrong day and when drive was advised,The driver was rude asking do we want the delivery or not and refused to drop goods where we requested.”
“Generally speaking Walkers Transport is a very good freight forwarding solution for us at NTN, we have been with the Fradley park depot for many years and have always found the staff very approachable. We have little or no issues reported by our customers outlining any issues which from my point of view is priceless as i can then go about my day to day responsibilities, from the moment we load our goods onto your vehicles in essence i can forget about it.
If there was 1 small point (hence only 4 stars) it would be that over the past few years sometimes collections from us has been an issue but in recent months has improved so as long as it continues the next survey should carry a 5 star rating.”
