Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality website and no hassle with ordering or delivery, I wouldn’t hesitate to use this company again.”

Wallpaper Online 5 star review on 8th September 2022

Helpful Report

Posted 2 years ago

“When I tried to return this wallpaper by writing to the company to get a return address, no one got back to me and now I am out of time to return it. So no thanks to you for helping resolve my problem. It would have been nice to have mentioned something positive on this page but all I can do is submit my negative response and no I wouldn't even attempt to purchase anything from your company again, which is a shame as we have a very large property to convert. I have found a reliable supplier. Jane Clayton.”

Helpful Report

Posted 2 years ago

Hi Sue, Thanks for your review. I am so sorry to hear you haven't had a reply to your message. I can see this has been responded to but I'm not sure if the reply got lost in junk/spam? We are more than happy to take returns back, even after the timeframe. I will email you directly with instructions on how to return, so do keep an eye on your emails. Katie

Posted 2 years ago

Hi Sue, Further to this I have tried calling and emailing but your phone number is stating it is currently unavailable, and my emails to you are bouncing back. If you do see this, do get in touch and we will be happy to get your return sorted.

Posted 2 years ago

“Said it would be delivered no later than 2nd September, it has not arrived and it is nighttime on 2nd.. Don’t say it if it is not going to happen.”

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Posted 2 years ago

Hiya Dermot, Thanks for taking the time to leave a review. I can see we have been in touch directly and sent an alternative paper with a 50% discount as a goodwill gesture. We are sorry again that the original paper was not available, we hope you like the new one! Katie

Posted 2 years ago

“Beautiful wallpaper and prompt delivery”

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Posted 2 years ago

“I was so impressed with the speedy responses care and attention I got from this lovely company. They could only secure 3 rolls of a discontinued paper for me but were so helpful. Would recommend them .”

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Posted 2 years ago

“Easy system to use and quick delivery. Lots of styles to choose from.”

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Posted 2 years ago

“I have rated this review a 1 star not because of the poor quality of the wallpaper but because I have no idea of the quality of the wallpaper as I still haven't received it. It was promised by Wed 24th August but did not arrive, I called the help desk on Fri 26th and was greeted with a message saying that, as so many of their employees were working from home they couldn't answer calls. Not much use publishing a helpline number then really! The message told me to email, which I did on Friday and I did receive a very nice reply from Katie on 30th (bank holiday weekend in between) Katie states that she chased the order and it will arrive today. If it does I will be able to comment on the quality of the actual wallpaper and I hope it is better than everything surrounding the order/delivery. Please please if you get an enquiry from a customer who hasn't received a product don't add insult to injury by asking them not once but twice to review it.”

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Posted 2 years ago

“Still not received the paper! It was due on the 23rd August and it is now the 30th.”

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Posted 2 years ago

Hi there Reena, Thank you for your review. I can see we were in touch earlier today regarding your order, which is due for delivery on Thursday. I'm so sorry again for the delay, please do let me know if we can help any further. Katie

Posted 2 years ago

“Easy to use and very efficient. The second time we’ve used them and will do again”

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Posted 2 years ago

“big thanks to Katie”

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Posted 2 years ago

“I ordered 2 rolls of wallpaper and have to say 5 stars for the quality of product, speed of delivery & customer service . Katie who helped me with my order was an absolute star”

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Posted 2 years ago

“Great stuff”

Wallpaper Online 5 star review on 27th August 2022

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Posted 2 years ago

“Fast service & great prices”

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Posted 2 years ago

“Papers lovely”

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Posted 2 years ago

“First time I have used this company but would recommend. Good price and delivered before the expected dispatch date.”

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Posted 2 years ago

“It looked horrible up on the wall and it is not the standard length or width for a roll of paper. The measurements on the roll are so small almost impossible to read.”

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Posted 2 years ago

“Delivery prompt and on time.”

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Posted 2 years ago

“Wallpaper UK have been a dream to deal with. Responsive, helpful and kind.”

Wallpaper Online 5 star review on 23rd August 2022

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Posted 2 years ago

“excellent service would use again precise communication and delivery info”

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Posted 2 years ago

“Wallpaper arrived very promptly and was packaged really well preventing damage. Kate was super helpful with regards to returning one unopened roll. Our front room looks great - thank you”

Wallpaper Online 5 star review on 20th August 2022

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Posted 2 years ago

Hi Georgina, Thank you so much for your amazing 5* review! The paper looks absolutely amazing, you must be really pleased! We do love this one! Do shout if you have any questions at all. Katie

Posted 2 years ago

Wallpaper Online is rated 4.5 based on 1,272 reviews