Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great paper”

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Posted 1 year ago

“Sent wrong wallpaper, tried to ring but phone number wouldn't work. Emailed them 3 times to return for the right one. In end had to buy the correct one”

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Posted 1 year ago

“Issue now resolved”

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Posted 1 year ago

Hi Ellen, Thank you for your review. We emailed you on the 28th February to say that the paper you ordered had unfortunately been discontinued, and to ask if you would like an alternative. We have forwarded this email on and I will await a response as to how you wish to proceed. Apologies for any inconvenience caused here Ellen. Katie

Posted 1 year ago

“Reliable and quick”

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Posted 1 year ago

“We were let down on delivery but your customer service was excellent and put things right”

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Posted 1 year ago

“The whole experience was faultless. I was able to view papers by colour or design and found one that I really liked. I ordered it and the rolls were delivered very promptly. The price of the paper was very competitive BUT the cost of delivery was very high.”

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Posted 1 year ago

“The shade is a little 'flat' overall-up close it looks varied with orange, beige brown and grey in it but from a distance it's just meugh!”

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Posted 1 year ago

“Hi I have not recieved my order I payed for. I have rang and emailed I keep getting automated service. Tell me someone will contact me back. No one ever gets back to me”

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Posted 1 year ago

Hi there, Thank you for your review. We have emailed several times now regarding your order, I can only imagine our emails are perhaps going into your spam/junk folder? I have just forwarded on my email from 4 days ago, if you could check your junk/spam and let me know how you wish to proceed. Katie

Posted 1 year ago

“First order was fine. However, this second order took a month to arrive after lots of chasing. Difficult to chase as can only email and their system does not allow a conversation. Cannot call or live chat does not work. Now that it has finally arrived in good condition I am really pleased with the quality of the wallpaper and the price.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review. I am sorry you have had issues getting in touch. I can see we have been chatting over email and that your order is en route, please do let us know if you have any further questions. Katie

Posted 1 year ago

“Beautiful wallpaper havnt put it up yet bit looks good and quality looks and feels great.”

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Posted 1 year ago

“Not received order as yet!”

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Posted 1 year ago

Hi Wendy, Thank you for your review. I am so sorry about any delay with your order. We have sent you over the delivery information from the courier, however as per my email to you we do believe there may have been an issue with deloevry. We have refunded your order in full and have requested a replacement roll for you. Sincere apologies once again Wendy. Katie

Posted 1 year ago

“absolutely brilliant got just the wallpaper we wanted. would recommend to my friends and family”

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Posted 1 year ago

“Not glittery very thin does not look like the picture online”

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Posted 1 year ago

Hi Stephanie, Thanks for your message, I'm really sorry to hear you aren't happy with your paper. I can't see that you have been in touch with us about this, please could you pop me an email (katie@wallpaper-uk.com) and we will of course see what we can do for you. Katie

Posted 1 year ago

“U don’t want to know my review”

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Posted 1 year ago

“excellent customer service and good quality wallpaper”

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Posted 1 year ago

“Wasn't able to order a sample so just went ahead and ordered this wallpaper, so glad I did its gorgeous!”

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Posted 1 year ago

Hiya Gemma, Thanks so much for your review! We are so pleased you are happy with the paper - I hope the project all went well :) Katie

Posted 1 year ago

“UPDATE: I had an email asking me to alter my review... I have now recieved a refund but I am still bummed because i don't have the wallpaper I wanted. Also, I was obviously being told lies regarding the wallpaper being dispatched because it still hasn't arrived. I couldn't tell you about the quality or design of the wallpaper which I ordered on 29/01/23 because I am still waiting for it today (20/02/23). My estimated delivery date was 07/02/22 but I hadn't recieved it by the 7th so I contacted them and was told it would be here mid week; it wasn't so I contacted them again and was told Friday; I'm still waiting on Monday. I now want a refund.”

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Posted 1 year ago

“Delivery was a little bit slower than estimated date so good to order ahead but otherwise pleased with the wallpaper, it’s good quality and has gone on the wall well”

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Posted 1 year ago

“Stunning pattern ....lovely quality ...getting cracking”

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Posted 1 year ago

Hi Samantha, Thanks for your lovely review! Good luck with the project :) Katie

Posted 1 year ago

“Not what I was looking it's more blue than navy”

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Posted 1 year ago

Hi Amanda, Thanks for taking the time to leave a review. I can see we refunded your order in full. Do let us know if you have any further questions or if there was anything more we could have done to help. Katie

Posted 1 year ago

Wallpaper Online is rated 4.5 based on 1,272 reviews