Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, first time using but will be using again”

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Posted 1 year ago

“False advertising - Many wallpapers advertised at low prices but when you click on them, the price is much higher. I ordered and then was told my wallpaper for sold out but it is still on the website. I asked for help from suctomer service to idetify William Morris wallpapers that were actually available at the prices advertised but was told just to look at the website.”

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Posted 1 year ago

Hi Katy, Thanks for your review. Sometimes when there is a cheaper varient/colourway on sale, the price can change, we appreciate this isn't ideal and it is being looked at as we speak! I'm so sorry to hear you haven't had a good experience this time around. Katie

Posted 1 year ago

“One word fabulous paper good quality easy to use and end result wow. Best buy. Did have one roll left to return so returns seem easy enough just never go round to it being so close to xmas so can't speak for how long a refund would of been.”

Wallpaper Online 5 star review on 20th December 2022

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Posted 1 year ago

Hi Heather, Thanks so much for your review, what amazing paper, it looks great! Have a very merry Christmas! Katie

Posted 1 year ago

“Couldn’t get this in the shop as didn’t have matching rolls Orderd ,deliverd ,and up on wall !! Brilliant prompt service used before and would deffo reccomend”

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Posted 1 year ago

“Very efficient company that sorted me out very quickly!”

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Posted 1 year ago

Hi there Noemie, Thank you for your review. I'm not sure about the phone issue as we haven't currently got a phone line at the minute? We emailed you the day after your order was made to let you know that unfortunately, the product had recently been discontinued, and to ask if you would like a refund or an alternative, I'm not sure if perhaps you have us mixed up with another company as you confirmed on the 27th, shortly after your order was made? Katie

Posted 1 year ago

“Placed my order on 23rd November. Delivery was due on 2nd December however I did not receive it. After numerous back and forth emails another date was scheduled as evri had not collected the parcel. Second delivery date came along and still I received no parcel. Customer services is awful to get through to. Each time you email you have to wait 24 hours for a response. Last rescheduled delivery was Wednesday 14th December. I was told I would definitely receive it by that date as it was sent by express delivery. Today it is 19th December and I have still not received my wallpaper and it has been more than 24 hours since I sent my last email but I have had no response at all this time. Seems like a con company, tok my money but failed to provide the product. Would not recommend this company if you actually want your wallpaper after you have Paid. They won’t be sending it to you.”

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Posted 1 year ago

Hi Samera, Thank you for taking the time to leave a review. I am so sorry you have had a horrid experience this time. We have been in touch with Muriva who are sending this out, and it looks to be an Evri issue, however we have made sure that this gets re-sent on an expedited delivery for you, and this will be with you by the end of the week. We take pride in the fact that we respond to emails with 24 hours, I am sorry if we have let you down in any way there, I can assure you we have done everything we possibly can to chase this up for you. Fingers crossed this arrives by the end of the week, as mentioned in our emails, I have escalated this with Muriva. Katie

Posted 1 year ago

“Great service all round. I would it hesitate to deal with Wallpaper UK again.”

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Posted 1 year ago

Hiya Ron, Thank you so much for taking the time to leave your review, it is super appreciated. We are so pleased you are happy with the paper, I hope the project all went to plan! Katie

Posted 1 year ago

“Very disappointed still not received wallpaper ordered on the 24 th November. I have now received an email saying it will arrive middle January. Had I known it was going to take 6 weeks I wouldn’t have purchased it . I paid over £200 for one roll . Cannot blame postal strikes as this was ordered well before. Still not received it so I cannot complete your questionnaire.”

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Posted 1 year ago

Hi Jane, Thanks for your review. Due to the fact this paper is made in the USA, delivery time is a little longer and we did email to say about the delay. We have paid additionally for an expedited delivery for you, I am not sure if you received our email? This is due with you this week now. Please do let me know if you have any further questions Jane. Katie

Posted 1 year ago

“The service was exceptional I received the wallpaper about 2 days after ordering”

Wallpaper Online 5 star review on 19th December 2022

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Posted 1 year ago

“I have cancelled my order within a couple of days and I have rung, gone on chat and emailed but I cannot speak to anyone. I haven’t received my refund? I haven’t received any wallpaper so they know it’s been cancelled.”

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Posted 1 year ago

Hi Amanda, Thanks for your review. We emailed 4 days ago to confirm that this has been cancelled and refunded for you, I'm not sure if perhaps our emails are going into your junk/spam folder? This refund should appear in your account in the next 1-2 working days now as it was refunded on the 15th :) Do let me know if you have any further questions. Katie

Posted 1 year ago

“Very quick turnaround with both deliveries. Returns were accepted with no quarrel, and great communication from Katie of the customer care team. She was very prompt and helpful.”

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Posted 1 year ago

Hey Jesse, Thank you so much for your review, it means a lot and we are so glad you are pleased! Katie

Posted 1 year ago

“Great company to deal with! Katie was so helpful and efficient.”

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Posted 2 years ago

Hi Rebecca, Thank you so much for your review! We are super glad the project all went well, and hope to see you again soon! Katie

Posted 1 year ago

“Really fast delivery, great price and super helpful customer service after I ordered the wrong colour, shout out to Katie!”

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Posted 2 years ago

Hi Jessica, Thanks so much for your lovely review. We were so glad to help, I hope the project all went well! Katie

Posted 1 year ago

“easy to order online -delivery possibly took longer than could have and packaging was damaged in transit.Colour appeared lighter than on the website but pleased with the colour and quality of the wallpaper.”

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Posted 2 years ago

“Arrived promptly and in perfect condition”

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Posted 2 years ago

“Fantastic wall paper not to busy but enough to keep u interested great quality and went up like a dream”

Wallpaper Online 5 star review on 30th November 2022

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Posted 2 years ago

“We brought five different wallpapers from this online store and they are all incredible designs and high-quality paper. The choice was excellent with different styles to choose from which made picking the right ones for our house much easier. The wallpaper we chose was delivered promptly and we are very happy with the whole service. We had a discount code that did not work when we ordered so I contacted customer services and they gave me an immediate refund. It is rare to find a company with such great customer service. Happy customer.”

Wallpaper Online 5 star review on 29th November 2022

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Posted 2 years ago

Hi Laura, Thank you so much for taking the time to leave such a lovely review - it is very much appreciated! Katie

Posted 2 years ago

“Unable to comment yet as supplier has let us all down with non delivery but Wallpaper uk are trying to resolve”

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Posted 2 years ago

“Awesome looks fabulous”

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Posted 2 years ago

“Exactly as shown such lovely wallpaper”

Wallpaper Online 5 star review on 28th November 2022

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Posted 2 years ago

Wallpaper Online is rated 4.5 based on 1,272 reviews