Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wallpaper has not arrived yet. Was pleased to find what I needed but it's quite a long wait. Maybe it's coming from Sweden?”

Helpful Report

Posted 2 years ago

Sorry Celia, Yes it is coming from Sweden, I have tracked this and it should be with you by Wednesday :) Katie

Posted 2 years ago

“Very easy to cut and put up pattern is good and vibrant”

Wallpaper Online 5 star review on 12th November 2022

Helpful Report

Posted 2 years ago

“I’ve not received the paper I ordered. I’ve emailed customer service and they haven’t got back to me. Terrible service.”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for your review. I am so sorry to hear your paper hasn't arrived. I can't find any emails from you regarding this, so I'm not sure if possibly your emails have gone to the wrong address? I have chased Cole and Son for some tracking and I will email you directly in the morning with more info. Sincere apologies once again. Katie

Posted 2 years ago

Hi Caroline, I have emailed you regarding the order but I haven't heard back. I can see this has been returned to them as UPS could not deliver, I have asked for this to be re-sent for you. Apologies once again. Katie

Posted 2 years ago

“The paper was of excellent quality and all 8 rolls were of the same batch, delivery was very speedy and that was to northern ireland.”

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Posted 2 years ago

“Wallpaper not received despite leaving messages on ansaphone, no response of any kind whatsoever. Very frustrating & disappointing.”

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Posted 2 years ago

“Although I was unable to get the exact product I wanted. Staff went out of their way to offer a suitable replacement.”

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Posted 2 years ago

“The complexity and speed from order to delivery is not acceptable I love the finished product but not sure it was worth al the hassle to get there Second product was not up to spec and had to cancel that part of the order and given a month had passed by then it did not give me much time to source an alternative How can you advertise a mural with a sofa in the picture and then tell me my average bedroom wall is too big which pixelates the print?”

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Posted 2 years ago

“Better than expected for the price, looks good 👍”

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Posted 2 years ago

“Great design and quality a pleasure to work with delighted with the finish”

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Posted 2 years ago

“The wallpaper, was faulty, with lots of colour runs and had to be returned. However, the customer service was very good and the refund was processed quickly and with no hassle. I recognise that Wallpaper UK are only the supplier and not the manufacturer, so in their defence, the original order was processed efficiently and as stated earlier, their response and the way they dealt with the issue was exemplary.”

Helpful Report

Posted 2 years ago

“Very bad experience I have made the purchase over a month I recieved notice of shipment but noting recieved and when I enquire I don't recieve proper reply”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave a review. As I have said over email, there is an issue with UPS with one of your deliveries which we are waiting for a response on, we are keeping a close eye on this but of course we have to wait for the courier to get this resolved, in the meantime I have offered a cancellation and refund. All other tracking for your other orders have been sent over to you and you have confirmed these have been received. Katie

Posted 2 years ago

“Excellent customer service from order to delivery would definitely recommend 😊”

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Posted 2 years ago

“For some reason my order,was lost could have been a computer error, I did request a refund and this was returned to my account very quickly. This company responded to my request quickly. and respectfully thank you so much”

Helpful Report

Posted 2 years ago

Hi Ruth, Thanks for your review. We have responded to you to confirm that there was an issue with delivery and that the whole order has been refunded in full. Do let me know if you have any other questions. Katie

Posted 2 years ago

“Sorry haven’t yet had my lovely wallpaper hung. I am sure I will love it, & hopefully the Family also.”

Helpful Report

Posted 2 years ago

“After ordering our wallpaper there was a delay in receiving it. I therefore sent an email enquiring about our delivery and they responded within the hour and had found there was a problem at the suppliers and were able to tell us when we would receive it. It then arrived within 3 days! Excellent customer support.”

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Posted 2 years ago

“Was very pleased with service Wallpaper UK provided, fast delivery, excellent wallpaper and price, highly recommended.”

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Posted 2 years ago

“Quick delivery. High quality. Definitely recommend.”

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Posted 2 years ago

“Delivery early as estimated good service would use again”

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Posted 2 years ago

“Very pleased with my choice of wallpaper easy to hang ( No bubbles at all) it looks lovely love it 👍”

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Posted 2 years ago

“First time I have ordered wallpaper online before and was so pleased with my order which was delivered quickly and in excellent condition. Excellent choice and great price.”

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Posted 2 years ago

Wallpaper Online is rated 4.5 based on 1,272 reviews