Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & well packed delivery.”

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Posted 2 years ago

“Wallpaper is really good quality, delivery was in time stated”

Wallpaper Online 5 star review on 6th October 2022

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Posted 2 years ago

Wow Beverley, this is super cool! Thank you so much for taking the time to leave a review, it means a lot and we love to see the finished projects! Katie

Posted 2 years ago

“Unfortunately one of the rolls had defective on the pattern. The decorated notices this after he had placed the paper on the wall then had to remove paper as paper had to be rematched which add additional cost for the job as I always order more rolls than I need he was able to complete the job”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you for your review. I am so sorry to hear you have had a problem with your paper. I cannot see any emails from you about this order so we have been unable to provide a resolution, however I have refunded your order in full for you. Please do get in touch if you would prefer an alternative and I am sure we can arrange something for you. Katie

Posted 2 years ago

“Very beautiful paper , excellent communication from customer service”

Wallpaper Online 5 star review on 5th October 2022

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Posted 2 years ago

Hi Tanya, I'm so sorry to hear there was an issue with your paper, I have just emailed you directly as I haven't had any info sent to tell us that there was a problem with the rolls. Do come back to me and I'm sure we can credit back for these for you. Katie

Posted 2 years ago

“Ordered 2 rolls as said you had 507 in stock. Katie emailed back to say that you actually dont have any !!! Why would you show that you had these in stock when in fact you dont Katie really tried to help, very professional but still couldn't find any I suggest you update your website instead of giving false information”

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Posted 2 years ago

Hi Sarah, Thanks for taking the time to leave a review. I'm so sorry again about the stock issues, unfortunately we rely on updated information from our supplier and sometimes there can be slight delays, so I am very sorry. We have of course refunded this in full for you and if you need any help with finding an alternative, we will be very happy to help. Katie

Posted 2 years ago

“I found what I was looking for on Wallpaper on-line. It was despatched straight away. I was very impressed.”

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Posted 2 years ago

“Still to start wallpapering but looks good xxx”

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Posted 2 years ago

“Waited forever for it to arrive, said it had been dispatched had to contact them via paypal to see where it was, had email back saying my address had been missed off the parcel and it had been sent back, requested it is redispatched, gave name address and phone number, nearly 2 weeks later still no sign of it, I will never use this company again”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for the review. When we originally received your order, the address was incomplete so this has delayed the shipment of the parcel. I can see this has been re-dispatched and we have refunded 50% of your order as a way of apology. Katie

Posted 2 years ago

“Wallpaper fabulous. Great price. Will order again from Wallpaper online”

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Posted 2 years ago

“Order 2 different rolls of wallpaper , only 1 roll arrived Went on the online chat to inform them that I was missing a roll was sorted within minutes & sent out & delivered within 3 days So no complaints from me”

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Posted 2 years ago

“Brilliant stuff will order again”

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Posted 2 years ago

“Im still waiting for paper to be delivered”

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Posted 2 years ago

“Im new to this company though I was very impressed with their customer service & delivery response....I’ll definitely be back when the time is right”

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Posted 2 years ago

“Good, fast service, thanks”

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Posted 2 years ago

“Lovely wallpaper good quality for a reasonable price.Delivered on time. Thank You. Waiting for Hubby to put it on wall😗”

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Posted 2 years ago

“Greta customer service resolved an issue I had very promptly”

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Posted 2 years ago

Hi Amy, Thanks for your review. I emailed you on Friday to respond to this query, it may be worth checking your junk/spam folder? Katie

Posted 2 years ago

“The wallpaper was exactly what i wanted & at a very reasonable price. It went up perfectly & was very easy to handle. It was delivered in good time & i would not hesitate to buy from you again Judith”

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Posted 2 years ago

“No communication whatsoever with the customer. I’ve sent two emails requesting a delivery update and had no response whatsoever! The delivery is late and I have no idea if it will arrive or not! This is my first order with this company and ut has left me frustrated and annoyed at the lack of customer care.”

Helpful Report

Posted 2 years ago

Hi Maria, Thanks for your message. We have responded to your query but I am not sure if this has perhaps gone to your junk/spam folder? Delivery on this paper is 10-15 working days. Do get in touch at enquiries@wallpaper-uk.com if this still hasn't arrived by Wednesday. Katie

Posted 2 years ago

“Really, good website, unique papers, service good, swiftly answered queries and upfront with delivery times as appear shipped in from Transylvania. Defo use again”

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Posted 2 years ago

“I recently ordered some wallpaper from Wallpaper Online, and was really impressed with the speed of the delivery and of the quality of the wallpaper itself.”

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Posted 2 years ago

Wallpaper Online is rated 4.5 based on 1,272 reviews