wardow Reviews

Name: wardow
Rating: 1.74

1.7 Rating 189 Reviews

18 %

of reviewers recommend wardow

Company Reviews

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Metrics

1.7

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY! I bought a bag from them, advertised at a capacity of 47L. It arrived and, stitched right into the handle of the product was 34L. I double checked the web site and, sure enough, it still said 47L and the product details I received matched everything EXCEPT the description. I complained to the company and attempted to review their product on their website. They never responded to me, and they did not accept my review of their MISLEADING advert. Here comes the INSULT to the INJURY... If you wish to return the item, all costs are born by the buyer. I bought the bag for a little over £100 and it was a little over £50 to return it to the seller. IF I SENT IT BACK, I would have spent £50 for the pleasure of this terrible customer service, and still not have the produce I wanted. So, now I own a bag which I don't need and cannot resell in world where no one is travelling. I would AVOID THIS COMPANY AT ALL COSTS - because, in the end, it will cost you too.”

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Posted 4 years ago

“My experience of Wardow.....horrendous. My only word of advice......avoid. I placed an order. Wardow tell me my order was delivered. Wardow have not produced an actual version of any actual signature, nor anyone’s at our property or in the vicinity, just a typed surname. Wardow have sent me a geo-cache event of the delivery address which shows the point of delivery. It is not my address. Despite reiterating this over and over I need to prove the non delivery of the parcel. How do I do this when the evidence is so clear and they still do not listen. This is a never ending cycle meaning the money given as a present to me and spent with Wardow is in their bank account and I do not have the lovely bag I ordered nor does it seem anyway of rectifying. Please save yourself the same issue, my experience suggests you do not use this website.”

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Posted 4 years ago

“The site is a fraud....bought a Brics Bag that they NEVER delivered. I believe they are working hand in hand with DHL which is a BIG shame !. They haven't refunded my money since 12wks !!!”

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Posted 4 years ago

“Terrible customer service. The package got lost with DHL and I have to wait up to 8 weeks to get a refund for something I haven’t received.”

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Posted 4 years ago

“Terrible customer service with extremely long wait times for any response. They offer no solution to your problem and just ignore the questions you ask.”

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Posted 4 years ago

“I ordered a suitcase a month ago and I am still waiting for the item that supposedly I should have received on 30th of November I sent them numerous emails but their customer service is horrific AVOID THEM”

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Posted 4 years ago

“As other unsatisfied customers have said items lost in transit Customer service days will take several weeks No mention of resending goods Do not buy”

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Posted 4 years ago

“Extremely concerning -avoid at all costs. Wardow have taken a Paypal payment, 4 days later they state 'no payment received' and cancel order? When questioned they state no payment received despite Payal confirming this who have now opened investigation and frozen Wardow Paypal account. I have never experienced such incompetence or negligence- other customer report similar neglect- avoid. D”

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Posted 5 years ago

“Be careful with this shop. they made a mistake sending the parcel and customer service isn't willing to find a solution. I have no proof they actually send anything I ordered. Seems to be a scam company.”

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Posted 5 years ago

“An excellent German company with a UK website providing quality handbags, some of which cannot be found in the UK. Ordering is simple and delivery quick. Both bags that I have ordered from them are exactly as advertised and are excellent products. Would definitely recommend if you are bored with what you see in our high street shops.”

Helpful Report

Posted 6 years ago

wardow is rated 1.7 based on 189 reviews