WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,259 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

WarmYourFloor.com 5 star review on 17th December 2023

Carl P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I bought worked great, but I sent an email to customer service online prior to buying to see if this is what I need. I never got any answer from customer service.”

Helpful Report

Posted 1 hour ago

“My son replaced the thermostat and it now works quite nicely. My cats enjoy it.”

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Posted 1 day ago

“Thank you for courteous, efficient service and fast delivery! Thrilled to have my Warm Floor functioning again!!”

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Posted 2 days ago

“Very helpful with ordering correct materials and quantities”

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Posted 2 days ago

“Ordering and delivery was super easy. We’re still working on the remodel so the thermostat hasn’t been installed yet. Hoping for the best.”

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Posted 3 days ago

“Customer service knowledgeable and helpful.”

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Posted 3 days ago

“Very helpful, prompt delivery. No hassle at all. Thanks,!”

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Posted 4 days ago

“This was a replacment thermostat that was an older model. The new model fit exactly as the old model. And it works great.”

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Posted 4 days ago

“Ordered replacement Sunburst controller to replace one that wouldn't read the floor sensor. I order the one without wifi by mistake. Already installed. Wanted to send back just the front as I didin't wan to tundo all the wiring. Said couldn't do that. Then didin't even off a discounted amount for the new one since couldn't return old one.”

Helpful Report

Posted 4 days ago

Hi James, Thank you for your feedback, and we're sorry to hear about your experience and understand your frustration. At Warm Your Floor, we strive to provide the best customer experience possible, but we do have a return policy that limits us from accepting any items that have been installed or used, as we cannot resell them that way. We also don’t carry individual components like faceplates or partial units, since all of our thermostats are sold as complete systems to ensure compatibility and safety. Additionally, the non-WiFi and WiFi SunTouch models have different pin configurations and the plates are different, so unfortunately, the front and back plates aren’t interchangeable—even if they appear similar. We’re always here to help with product selection prior to installation, and we’d be happy to assist you further. Please feel free to reach out to our customer service team directly—we’re here to help however we can. Warm Regards, Warm Your Floor

Posted 4 days ago

“We've been using this for 9 years. We love it. Our recent service experience was seamless and the new thermstat arrived very soon upon placing the order. I just installed it this weekend and we back up and running. We could not be happier.”

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Posted 5 days ago

“Talked with gentleman at home office he offered me an exact replacement for our outdated controller. We ordered the replacement, it came in the mail 4 days later. I installed the controller and it seems to be working as it should.”

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Posted 1 week ago

“darn near perfect experience....super fast, responsive and good products! will definitely recommend”

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Posted 1 week ago

“Warm your floor is my go to place for floor warming materials. I like to use warm wire cables with Schluter's ditra heat mats. been using them for years.”

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Posted 1 week ago

“called for a cut wire by tile guy asked a how to question its is fixed and done thanks”

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Posted 1 week ago

Thanks, Michael! Glad to hear everything got sorted out and fixed up. Appreciate you reaching out—enjoy those warm floors!

Posted 1 week ago

“User friendly thermastat!”

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Posted 1 week ago

Thanks for the review! Glad to hear you're enjoying the user-friendly thermostat. Enjoy those warm floors!

Posted 1 week ago

“I bought my house a couple years ago and recently the heated floor in the primary bathroom was staying cold. When I looked at the control panel, it as flashing "end of life" YIKES! I thought I was going to have to tear up the floor... I called WarmYourFloors and the wonderful customer service agent informed me that it was only the control panel and since we had no idea how old it was, it would be best to replace it. Ordered, delivered, installed, warm floors again!! Toes are very happy!”

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Posted 2 weeks ago

Thanks for sharing your story, Leslie! That “end of life” message can definitely be a surprise—so glad our team could walk you through the solution and get your floors warm again without the stress of a full replacement. Happy toes are the best kind! Enjoy those warm floors!

Posted 1 week ago

“easy to install”

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Posted 2 weeks ago

Thanks, Layne! Always great to hear when installation goes smoothly. Enjoy those warm floors!

Posted 2 weeks ago

“Fast service, answered all my questions, and very friendly. Second to none.”

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Posted 2 weeks ago

Thanks so much, Svein! We're thrilled to hear you had a great experience—friendly support and fast service are what we strive for. Enjoy those warm floors!

Posted 2 weeks ago

“Product works great”

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Posted 2 weeks ago

Thanks, Raul! Glad to hear everything’s working well. Enjoy those warm floors!

Posted 2 weeks ago

“New thermostat arrived in good shape. I had a little problem installing it myself but after a few tries was successful and the wifi thermostat works great.”

Helpful Report

Posted 2 weeks ago

Thanks for sharing, Richard! Glad to hear the thermostat arrived safely and is working great. Nice job sticking with the install—enjoy those warm floors!

Posted 2 weeks ago

WarmYourFloor.com is rated 4.8 based on 2,259 reviews