WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,262 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

WarmYourFloor.com 5 star review on 17th December 2023

Carl P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Programmable thermostat was as described. Delivered on time. Easy replacement for my 20 year old thermostat. Simple to program.”

Helpful Report

Posted 2 years ago

We are happy to hear it is all working well. Thank you for sharing David!

Posted 2 years ago

“The new thermostat is working good ,so far and the help for me installing it was good. Thanks, phil Frame”

Helpful Report

Posted 2 years ago

We are glad to hear all is going well Phil!

Posted 2 years ago

“I needed a thermostat to heat up my floor my old one was busted I looked up warm your floor and ordered one got here in 2 days easy to install everything went great anything like it was 165 wished it was a little cheaper happy face”

Helpful Report

Posted 2 years ago

Thank you for taking the time to send in a review Tommy! We are happy to hear the shipping was fast and the install went great.

Posted 2 years ago

“I have done business with Warm Your Floor.com for many years .They have always been great to work with.”

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Posted 2 years ago

Thank you for being a returning customer!

Posted 2 years ago

“The person on the phone was very helpful in completing my order. The item was received although the shipping seemed to take longer than I expected. It was easy to install in place of the failed older unit and much easier to set up. I like the display and it was a good repair and upgrade.”

Helpful Report

Posted 2 years ago

Thank you for your review John! We are glad to hear you're enjoying your new thermostat!

Posted 2 years ago

“Product as described, easy to follow directions but shipping was crazy high for a baggie with 2 wires and some connectors”

Helpful Report

Posted 2 years ago

Thank you for the feedback Peter. We are happy to hear the product was what you needed! We will look into the shipping.

Posted 2 years ago

“replacement for the older model that when out after a power failure... like that it has a clock and the display auto dims to a nightlight.”

Helpful Report

Posted 2 years ago

Thank you for sharing Lee! Enjoy your new thermostat!

Posted 2 years ago

“Good product and fast delivery”

Helpful Report

Posted 2 years ago

Thank you Laurel for sharing! We are glad to hear you are happy with your product and delivery.

Posted 2 years ago

“our GFI RED LIGHT KEEPS COMING ON?”

Helpful Report

Posted 2 years ago

Hey there Charles, Please give us a call at 1 866 558 3369 so we can help resolve this issue!

Posted 2 years ago

“My new thermostat is so much easier to manage than the old one which was just impossible. So happy to have something I can deal with.”

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Posted 2 years ago

We are so glad to hear your new thermostat is working properly and to your liking! Thank you for sharing Diane!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you Michael for sharing about our great service!

Posted 2 years ago

“I thought I was getting a custom mat but just got the 24” roll. I can make it work but wanted to confirm I wasn’t charged for custom mat?”

Helpful Report

Posted 2 years ago

Thank you Brett for reaching out. According to your order number the 24" mat was what was ordered and fullfilled. Please reach out if we can assist you with this order!

Posted 2 years ago

“Got part in very timely fashion.”

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Posted 2 years ago

Thank you for sharing Steven! We are glad you received the product with prompt shipping!

Posted 2 years ago

“Product came as described the only thing was it just showed up I never knew when it was going to come never got any tracking”

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Posted 2 years ago

Thank you for sharing Steve! I will look into our tracking emails to ensure this is working properly.

Posted 2 years ago

“When I ordered my mat,thermostat,and mat sense pro, on the phone, they should have recommended ordering a second probe. After reading the instructions I ordered a second probe and had to pay $15 for shipping.”

Helpful Report

Posted 2 years ago

Thank you for sharing, Bob! I will pass this along to the rest of the team. Thank you for letting us know how we can improve!

Posted 2 years ago

“The replacement floor control unit worked well. The instructions were a bit vague on the additional connections (compared to the old one) on the back of the control unit. There could have been better explanations of those connections, or at least a link to read up on them and how they could be used.”

Helpful Report

Posted 3 years ago

Thank you Dennis for sharing! I will be sure to pass this along to the rest of the team to provide better clarity in the future. Please let us know if you have any issues and we can assist you!

Posted 3 years ago

“they helped me figure out which system was best for me”

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Posted 3 years ago

We are happy to help Ken! Let us know if you have any more questions.

Posted 3 years ago

“Good communication, still waiting on delivery.”

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Posted 3 years ago

Thank you for sharing Peter!

Posted 3 years ago

“I love the performance of the floor. It warms as expected, and the thermostat adds a nice touch for warming the floor for the times I plan to use it. However the construction of the mats has a weakness. The mesh used to attach the mats to the floor joists can pull loose from the foil if the coiled wire is left hanging too long before hooking up the wiring. It seems that only the adhesive on the foil backing hold the mesh. I was able to repair the mats with a combination of foil tape and strips of wood to hold the mats up. I do appreciate the help I got from technical support at Watts Water.”

Helpful Report

Posted 3 years ago

Thank you Thomas for sharing details of your exerience. We will be sure to pass this along to the rest of the team. Please reach out if you have any other concerns!

Posted 3 years ago

“Worked for 9 nine years, then had to replace the control unit. replacing the controller was easy with good instructions.”

Helpful Report

Posted 3 years ago

Thank you for sharing about the replacing process. Glad to hear all went well!

Posted 3 years ago

WarmYourFloor.com is rated 4.8 based on 2,262 reviews