WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,175 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order and delivery of our bathroom heat mats and thermostats was quick - thank you. We will be installing in our new mountain home soon!”

Helpful Report

Posted 2 years ago

Lisa, let us know if you need anything during the installation!

Posted 2 years ago

“The directions from your cite to me for replacing the thermostat for my 12 yr old warm floor were very clear and direct. Ordering the new thermostat was also direct and easy. The replacement thermostat arrived quickly and as promised and with the help of an electrician it very quickly replaced my old malfunctioning thermostat, I’m thrilled to have my warm floors working again AND this thermostat is far easier to program than the old one.”

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Posted 2 years ago

Phyllis, glad to hear the new thermostat is making warm floors even easier for you now!

Posted 2 years ago

“We are replacing the thermostat for our existing heated bathroom tile. The ordering experience was great and the delivery was on time. Unfortunately, we are having to wait until April 1, 2022, to have an electrician come and install it for us. We are quite sure that we will love our purchase.”

Helpful Report

Posted 2 years ago

Let us know if you need anything in the meantime, Wanda. We are here!

Posted 2 years ago

“Great product. I needed over night and that was not an issue.”

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Posted 2 years ago

Glad we could get you what you need, Eli!

Posted 2 years ago

“Excellent product and fast shipping.”

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Posted 2 years ago

Thank you, Jeff! We strive to provide this level of service.

Posted 2 years ago

“Great experience. My 16-year-old thermostat was not working properly. Lynda, the customer care rep, explained why they eventually need to be replaced and explained my choices for a replacement. She then provides clear installation instructions for a do it your-selfer. She told me what a good price would be for the new thermostat. I went online and ordered a new one. When it arrived I had a question that I sent to Lynda who replied immediately. The installation was complete in 15 minutes and the thermostat worked as advertised. Very happy.”

Helpful Report

Posted 2 years ago

We are happy Lynda was able to support you completely through the installation of your new thermostat. Let us know if you need anything else, Manny!

Posted 2 years ago

“Your product is very expensive for what it is”

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Posted 2 years ago

Thank you for the feedback, Kyle. We strive to provide top-quality products with competitive pricing.

Posted 2 years ago

“My existing thermostat worked after I turned it off and on, but was advised that these thermostats last 7-10 years on average. Ours is 13 years old, so I'm keeping the new one as back-up. I believe this good advice will pay off in the long run.”

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Posted 2 years ago

Wow, 13 years and still going. Douglas, now you'll be ready without wait time for when the time does come to replace that thermostat!

Posted 2 years ago

“Everything on time. Thank you!”

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Posted 2 years ago

We are glad to hear it, Todd!

Posted 2 years ago

“The thermostat stopped working after 4 years of use, which translates into spending $200 for a new part and several hundreds of dollars more for two visits from electrians to diagnose the problem and then install a new part, Is there not a warrenty for this??? I am not happy.”

Helpful Report

Posted 2 years ago

Hi Patty - We are sorry to hear your thermostat stopped working after 4 years. The manufacturer does have a warranty on the product but it's for three years, you can see it on the product description page. If you ever give us a chance in the future please be sure to call us to see if we can diagnose a problem before calling in electricians, we would love to help if we can.

Posted 2 years ago

“Not the right unit.”

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Posted 2 years ago

Hi Richard - As you know, we already followed up and resolved your issue. Please let us know if you need anything else in the future. Thank you for letting us know.

Posted 2 years ago

“Change thermostat from Solo to Home. We like it.”

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Posted 2 years ago

John, we are happy to hear the new thermostat is working for you!

Posted 2 years ago

“great product. Love the warm floor especially in winter”

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Posted 2 years ago

Thanks Bart! Glad to hear those floors are keeping you warm!

Posted 2 years ago

“Order shipped quick, arrived on time. Items were as expected”

Helpful Report

Posted 2 years ago

We are proud to provide exceptional shipping and products. Thank you Cary!

Posted 2 years ago

“The website was easy to use and my order came very quickly.”

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Posted 2 years ago

Thank you Jennifer for the feedback on our website!

Posted 2 years ago

“Simple to install and operate!”

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Posted 2 years ago

Happy to hear all went smoothly!

Posted 2 years ago

“I needed a floor thermostat. Called the manufacturer. They suggested I purchase the replacement at a big box, The big box asked me to find a store that might have the replacement in stock. Once I found a store, 2 hours away, the folks wanted to charge $99 for shipping. Instead, I found Warm Your Floor. They send me the replacement with a lower cost than I expected with free shipping. It arrived in good shape, and once I installed it, the thermostate is working perfectly. Meanwhile, Warm Your Floor sent me the item's instructions and kept me informed about when it would arrive. Overall, my experience was exceptionally good.”

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Posted 2 years ago

We are so glad to hear that our service was exceptional! Thank you Peter for sharing this experience.

Posted 2 years ago

“I liked the product, but would recommend having directions with pictured as this would help tremendously with install.”

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Posted 2 years ago

Thank you for the feedback Anthony. I will pass that along to the team!

Posted 2 years ago

“Easy to install. Interface to program straight forward.”

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Posted 2 years ago

Thank you Cynthia!

Posted 2 years ago

“Easy to order, shipped and arrived quickly. Everything I needed was in the kit. First time using the system so took our time with the installation. The cable snaps right into the mat and two people can lay out the whole heating area for the room quickly. The half way indicator on the roll is great as it let's you know how much left in case adjustments to layout are needed. Overall very pleased”

Helpful Report

Posted 2 years ago

Great job Joseph! Thank you for sharing and enjoy those floors!

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,175 reviews