WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,155 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and prompt shipping. Received the order within days and now my floors warm once again.”

Helpful Report

Posted 1 year ago

Enjoy those warm floors Randall! Thank you for sharing.

Posted 1 year ago

“The WarmTourFloor website provided the information I needed to select the thermostat I needed, and it was well-packaged and shipped promptly.”

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Posted 1 year ago

Thank you for sharing your feedback about the website and shipping. We are glad to hear you had a great experience!

Posted 1 year ago

“Everything set up and functions flawlessly; after one week we are still satisfied.”

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Posted 1 year ago

We are happy to hear things are running smoothly. Thank you for sharing Paul!

Posted 1 year ago

“Product selection was easy and informative. It arrived quickly and is installed and working”

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Posted 1 year ago

Thank you for the feedback Elizabeth. We are glad to hear you enjoyed your experience and everything went well for your project!

Posted 1 year ago

“I just ordered a part so there wasn't much to our communication.”

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Posted 1 year ago

Thank you for shopping with us Lisa!

Posted 1 year ago

“My previous review was left in regards to the service I received at NUHEAT, not Warm your Floor. Warm Your Floor responded in concern to the original review I left describing the call I made to NUHEAT to trouble-shoot why the floor was not heating. Krista, who made 3 phone calls to me, was excellent in her attempt to straighten out the situation. We did get the floor going by tightening 1 loose wire. Thank you, Krista and Warm Your Floor for a good order and delivery process and follow up with the customer service I received from NUHEAT. I am having issues with the floor not heating. Despite being programed or on manual mode. I called tech support last 01/06/23 and again today. today the tech guy i talked to was condescending and not helpful. He questioned where I got the thermostat, what kind was it, told me that the "pass" test on floor, GCFI, thermostat were not to be paid attention to. Also told me the red heat waves meant nothing. He said he would not give wiring help to me, bu only to an electrician. WHY HAVE TECH SUPPORT IF THEY CANT HELP? His help was to send an email with instructions to test the thermostat. Thanks for nothing. Friday's experience was different. That gentleman was patient, thorough and polite. The person I just talked to must hate customer service, my husband heard the conversation and said 'That guy doesn't want to help." What a bunch of rudeness. My husband is a high school shop teacher who teaches electrical wiring, btw.”

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Posted 1 year ago

“I bought 2 so I would have a spare. I have 8 floor heat systems and recommend to everyone! I still have one zone not working but it is where a piece of steel was dropped and broke the tile and must have cut the heat wire.”

Helpful Report

Posted 1 year ago

Thank you for the recommendation Arthur! Let us know if you have any questions when you decide to tackle that last zone.

Posted 1 year ago

“We love our warm kitchen and master bathroom floors. The warmth is a real comfort!”

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Posted 1 year ago

We are so glad to hear you are enjoying your warm floors Duane! Thank you for sharing.

Posted 1 year ago

“Steve was very helpful with wiring answers and recommending a double plate cover. Another nice support woman very helpful in instruction on settings. Thank you!”

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Posted 1 year ago

Thank you for sharing about our customer service! We are always here to help answer any questions you have.

Posted 1 year ago

“The T'stat I ordered was the same as the one I was replacing and the replacement went fine. Thank you!”

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Posted 1 year ago

We are happy to hear all went well with the installation. Thank you for sharing Nick!

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

We are always here to help. Thank you for sharing!

Posted 1 year ago

“Replaced a broken unit. A relatively simple install and the new one has more functionality.”

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Posted 1 year ago

Thank you for your review Brian. Enjoy that new thermostat!

Posted 1 year ago

“Good website. Great instructions. I love my heated floor.”

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Posted 1 year ago

We love hearing our customers are enjoying their warm floors! Thank you for sharing Dave.

Posted 1 year ago

“Good service.”

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Posted 1 year ago

Thank you for sharing about our service!

Posted 1 year ago

“Easy to replace, worked great.”

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Posted 1 year ago

We are happy to hear the replacement went well. Thank you for sharing Dwight!

Posted 1 year ago

“When I replaced the old thermostat with the new replacement thermostat, my cold floor was back to normal, and it was warmed to my programming. Thanks!”

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Posted 1 year ago

We are so happy to hear your floors are warm again! Thank you for your review Cary.

Posted 1 year ago

“Good thermostat”

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Posted 1 year ago

Thank you for your feedback!

Posted 1 year ago

“knowledgeable staff...thank you”

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Posted 1 year ago

Thank you for sharing about our wonderful staff!

Posted 1 year ago

“Purchased a replacement "Nuheat"control box, which my old one finally gave out. Works great, love the updated design (touchscreen,easy programming). Purchasing and shipping were easy and convenient.”

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Posted 1 year ago

Thank you for writing us a review Jeff. Enjoy that new thermostat!

Posted 1 year ago

“Customer service at warm your floor is outstanding I have used them in two other areas in our house and are completely satisfied, I have not yet installed this last order yet”

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Posted 1 year ago

Thank you for sharing about your experiences with just Michael. We are here if you have any questions with the latest order!

Posted 1 year ago

WarmYourFloor.com is rated 4.8 based on 2,155 reviews