WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,179 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to install.”

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Posted 4 years ago

“It was easy to install and it works!!”

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Posted 4 years ago

Hello Sydney, Happy to hear everything went smoothly. We are grateful for your feedback and we thank you for your purchase. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Speedy delivery and product as expected.”

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Posted 4 years ago

Hello, Thank you for your feedback and we are happy to hear you are satisfied with the shipping and our products. Your satisfaction has always been and will remain our top priority. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Kelsey was extraordinarly helpful and went out of her way to assist me with identifying a replacement thermostat (which works great). Thank you, Kelsey!”

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Posted 4 years ago

Hello, We will let Kelsey know what a great job she did. Thank you for letting us know and we hope everything is functioning properly and you are enjoying those toasty warm floors. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Your service was amazing. Your product was amazing. I love your company and will recommend it to all my friends doing renovations.”

WarmYourFloor.com 5 star review on 25th September 2020

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Posted 4 years ago

Hello Jon, We are so appreciative of your feedback and we thank you for any recommendations you make on our behalf. Enjoy those warm floors below your feet. Warm Wishes, Warm Your Floors

Posted 4 years ago

“This is an awesome company to work with. Fast shipping and fullfillment.”

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Posted 4 years ago

Hello Ken, Thank you for your great feedback. We value your business and we look forward to doing more. Warm Wishes, Warm Your Floors

Posted 4 years ago

“So far so good! Good installation instructions, solid product. Follow instructions and you can’t go wrong. Looking forward to warm feet!”

WarmYourFloor.com 5 star review on 24th September 2020

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Posted 4 years ago

Dear Stephanie, We hope you are enjoying your warm floors and we appreciate your time in leaving us with great feedback. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Your product came the next day. Thank you. I will be installing soon. Robert”

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Posted 4 years ago

Hello Robert, We are happy to hear you received speedy shipping and if you need anything regards to installation, please don't hesitate to reach out to our customer service department. We are always happy to help our customers solve any issues. Warm Wishes, Warm Your Floors

Posted 4 years ago

“My contractor seemed to install the floors quite easily. I chose the mid-level thermostat and was happy to see that you could adjust the brightness of the screen. I live in the mountains and it is completely dark there, so I did not want any light at night from the thermostat screen. I have only had to turn the floors on once so far , but they seemed to work well. Thank you!”

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Posted 4 years ago

Hello Donna, Thank you for the thorough feedback and we are happy to hear that you are able to enjoy those warm and toasty floors. The lighting adjustment is a novelty feature and we are glad you are getting nights without too much light. We know how that goes. Thank you for your business. Warm Wishes, Warm Your Floors

Posted 4 years ago

“It install relatively easy. The thinset has not cured for 30 days yet to warm it up. I was turned ont verify it was hooked up correctly.”

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Posted 4 years ago

Hello Scott, We are happy to hear your installation was a breeze. We hope everything is working out now and please do contact our customer service department if you have any issues. We are always happy to solve our customers issues when they arise. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Order processing was great. All questions were answered. Unfortunately, due to a contractor double order, a return was needed. The process was easily, and the refund was promptly handled. Excellent service on both ends.”

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Posted 4 years ago

Hello Richard, Your satisfaction is our top priority and we are so happy to hear our customer service rep was able to assist you. Thank you for your feedback and enjoy those warm and toasty floors. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Warm floors are the best. Thx”

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Posted 4 years ago

Hello, We agree! Warm and toasty floors are an affordable luxury. We are happy to hear you are satisfied. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Service was excellent. I had to return the product but your staff was terrific. Thank you”

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Posted 4 years ago

Hello R, We are always happy to hear from satisfied customers. We hope you found the right product for your needs. Thank you for your feedback. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Amazing personalized customer service. You are an example of how all companies should interact with their customers”

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Posted 4 years ago

Hello Todd, Customer satisfaction and providing quality products are top priorities for us here at Warm Your Floors. We are grateful to hear you received stellar customer service an we appreciate your feedback immensely. Warm Wishes, Warm Your Floors

Posted 4 years ago

“This was a replacement/upgrade since the original failed after 11 years of service -- very good. However, I found that the installation instructions were insufficient in describing the steps. I needed to phone your support line 4 times to get the installation complete; and I'm an electrical engineer. The power input terminals were not clearly identified which could cause the power not to be connected to the correct terminals if the user did not understand "load". I suggest that you change the wording to ensure that the incoming power & ground wires are explicitly connected across the "Load" terminals. Secondly, once power is applied, the GCFI red blinking light required a power reset from the breaker box; but there was no definition of the cause of the red blinking light until I called the support line again. Once all that was done, then the time-of-day had to be reset several times, since it was not picked-up from the network connection. The product is great; your instruction manual needs some work...”

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Posted 4 years ago

So sorry to hear you had some difficulties with the instruction manual, we appreciate your input, we will certainly take this into consideration. If you ever have any other issues or questions please call us at 866-558-3369. Thank you!

Posted 4 years ago

“I knew I always wanted heated floors in my master bath, I just never knew how affordable of an upgrade it was! Not only was it very reasonable ($950 for the heating system, an extra $50 for the electrician that we had to have come out anyway, to put in an extra line for the thermostat, and $50 in extra mortar), butt it was very easy to install! We watched the video online that gave step by step directions and we knew just what to do! Definitely worth the investment to not have cold feet when coming out of the shower/bath on those cold winter mornings!”

WarmYourFloor.com 5 star review on 23rd September 2020

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Posted 4 years ago

Hello Keri, Thank you for taking the time to leave with your feedback. We are happy to hear you are enjoying warm and toasty floors and that you have found our products affordable and easy to install. Thank you for your purchase. Warm Wishes, Warm Your Floors

Posted 4 years ago

“I like the warm floor.”

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Posted 4 years ago

Hello Raymond, We love warm floors too. Thank you for your business. Warm Wishes, Warm Your Floors

Posted 4 years ago

“I was hooking up the thermostat the other day and seen the "power module" terminals. Is a power module something I actually need with only 1 Matt??”

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Posted 4 years ago

Stephen, The power module is only needed if you are trying to control over 15 amps on one system. You're one mat won't require the use of a power module.

Posted 4 years ago

“Replaced a T.T. that was installed in 2010.Every is good. Installation was easy. Thank you for the fast delivery.”

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Posted 4 years ago

Hello Jeanne, Sounds like shipping and installation went smoothly. We are very happy to hear this and we appreciate your business. Warm Wishes, Warm Your Floors

Posted 4 years ago

“Easy delivery. Got great advice. Floor working again!!!”

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Posted 4 years ago

Hello Eric, We are so happy to hear you are enjoying those warm floors once again. Thank you for your feedback. Warm Wishes, Warm Your Floors

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,179 reviews