WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,155 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone on phone at company was awesome! Also, product came in good condition.”

Helpful Report

Posted 2 years ago

Thank you for sharing about our wonderful employees Dan! We are proud to have them on our team.

Posted 2 years ago

“Quick delivery of replacement thermostat and kept me informed of shipping progress. Easily repaired by electrician. Thank you!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience! We are happy to hear all went well.

Posted 2 years ago

“Wonderful experience in a time crunch. Krista was incredible.”

Helpful Report

Posted 2 years ago

Thank you Netanel for sharing about Krista. We are glad to hear you had a great experience with us!

Posted 2 years ago

“Ordering was easy and personal very helpful”

Helpful Report

Posted 2 years ago

Thank you for sharing about our service Gary!

Posted 2 years ago

“Delayed shipping my heat mat just to try and sell me a thermostat, which I had already purchased. The delay was consequently 7 days. Unacceptable customer service.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for providing us feedback. We are always trying to ensure our customers have the best experience and we apologize we did not provide that for your order. Our fraud department had put a hold on your order until we were able to confirm your information and we tried contacting you via phone and email, but weren't able to get a hold of you until three business days after. We also check about the thermostat just to make sure you have everything for installation so the project isn't delayed further, but we never hold orders for that reason. If there's anything we can do for you, please feel free to contact us! Thank you, Paul! Warm Regards, Warm Your Floor Customer Care Team

Posted 2 years ago

“Warm Your Floor had exactly what we needed, shipped fast and they provided helpful instructions as well.”

Helpful Report

Posted 2 years ago

Thanks for sharing Michelle! Please reach out if you need anything else!

Posted 2 years ago

“New thermostat replacing one from 2008 was far simpler to install and operate as promised. 5 star*****”

Helpful Report

Posted 2 years ago

Thank you for the 5 star review Stephen! We are happy to hear the upgrade went well and you are enjoying it.

Posted 2 years ago

“I needed two splice kits for a repair on a Ditra floor system . I contacted Ditra to purchase them . Their price point was reasonable , however , it included a $ 65 dollar UPS charge . I was able to find Warm Your Floor , which had the kits in stock , and able to ship them quickly for a reasonable price . I was able to save $ 75 by doing so !”

Helpful Report

Posted 2 years ago

Thank you for sharing! We strive to provide competitive pricing and quick shipping. We are happy to hear you were able to save money and get your products quickly.

Posted 2 years ago

“The online website was easy to use and my order was shipped immediately. The attention given to ensuring a positive customer service was eccellent.”

Helpful Report

Posted 2 years ago

Thank you for sharing Jerry! We are so glad to hear you received excellent customer service.

Posted 2 years ago

“Technical phone support was difficult. It took multiple calls to get someone to answer, and at least one of the calls was dropped by the support gentleman. Finally, used live chat with a helpful technician who showed me exactly what model I needed to buy as my 20 year old controller was no longer functioning. Delivery was fast! The installation instructions were very poor (2 PhD's and an electrician). The diagram is incorrect/misleading. Finally, looked a the back of the old controller where there was a great diagram and now it works.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your experience with us and we're sorry to hear you had difficulties reaching the manufacturer. If you ever need troubleshooting or tech support for questions, please make sure to call us directly and you won't have to deal with any automated system, you'll get to one of our trained and knowledgeable associates. We're glad to hear Daniel was able to get the right thermostat for you via chat and if you need anything else, please let us know! Warm Regards, Warm Your Floor

Posted 2 years ago

“Quick easy and friendly customer service.”

Helpful Report

Posted 2 years ago

Thank you Ian!

Posted 2 years ago

“Very responsive and knowledgeable!”

Helpful Report

Posted 2 years ago

We are happy to help Zack! Thank you for sharing!

Posted 2 years ago

“thermostat arrived as promised and perfectly replaced the malfunctioning unit that was originally installed.”

Helpful Report

Posted 2 years ago

We are so glad you were able to replace the thermostat quickly. Thank you for your review Stace!

Posted 2 years ago

“My Thermostat went out and of course, you don't know until it is cold. The replacement came quickly and all is well.”

Helpful Report

Posted 2 years ago

We are glad to hear you got those warm floors working again! Thank you for sharing!

Posted 2 years ago

“The floor was already a heated floor. I just replaced the thermostat.”

Helpful Report

Posted 2 years ago

Thank you Peggy for sharing!

Posted 2 years ago

“This was a replacement...can't live without a warm floor in tile bathroom!”

Helpful Report

Posted 2 years ago

Nancy, we agree! Enjoy those warm floors!

Posted 2 years ago

“Perfect. Solved problem!!!”

Helpful Report

Posted 2 years ago

We are happy to hear everything worked out well! Thank you for sharing Geraldine.

Posted 2 years ago

“Helpline is fantastic! No endless hold before talking to a person. Very helpful personnel manning the phones. Best customer service I have encountered. On top of all that, their products are first rate.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing about your experience with our customer service. We are glad to hear we were able to provide you with our best!

Posted 2 years ago

“Fast friendly service....well done thank you!”

Helpful Report

Posted 2 years ago

Thank you for sharing John! We appreciate your kind words.

Posted 2 years ago

“works perfectly if you follow the directions.”

Helpful Report

Posted 2 years ago

Thank you for sharing Richard! We are happy to hear all is working well.

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,155 reviews