WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,184 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, fast delivery, seamless install”

Helpful Report

Posted 2 years ago

Thank you Patricia for sharing your experience! We are glad to hear everything went well from ordering through install.

Posted 2 years ago

“It has been a few years since any issues and I ordered a new thermostat that was promptly delivered however after installing it the floor still did not heat. I called tech support who was EXTREMELY helpful but the floor still isn’t working.. I am going to purchase a electronic device to test the wires then call tech support back. As a retired customer service manager from a corporate fortune 40 company I will say the customer service and follow up is superior. Excellent company to do business with.”

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Posted 2 years ago

Chuckt, we appreciate your customer service experience and are proud to have received your review about our customer service. We look forward to chatting again after you have checked those wires.

Posted 2 years ago

“Great product great service give them six stars if possible. One of the only companies that actually has a person that you can speak to keep it up guys”

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Posted 2 years ago

Thank you Carmine for sharing! We appreciate the 6⭐️ review and the shoutout about our live personal service.

Posted 2 years ago

“Customer Service was great. Ordering online was quite easy. I quickly received a follow-up when my selection was out of stock...customer service assisted in getting me an alternate that would work great for the same price.”

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Posted 2 years ago

Thank you for allowing us to help you with your order Raymond! We hope everything is now in working condition.

Posted 2 years ago

“Fast convenient service. Item shipped to my home in good condition & we are enjoying warm floors once again.”

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Posted 2 years ago

Thank you for sharing your experience Judy! We are glad everything was shipped well and you can enjoy your warm floors!

Posted 2 years ago

“Thermostat 500850 arrived on time, but I cannot find anyone in Austin TX to install and program it. Do you have a suggestion?”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for the feedback! We're happy to hear the thermostat arrived on time. We don't have installers ourselves, but the installation is similar to changing out a light switch and any licensed Electrician will be able to do the swap for you. Or if you're comfortable trying yourself, feel free to give us a call and we can help walk you through the installation over the phone! Warm Regards, Warm Your Floor

Posted 2 years ago

“Great experience from order to delivery.”

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Posted 2 years ago

We are so happy to hear about your pleasant experience with us Michael!

Posted 2 years ago

“From online ordering to delivery, this was an exceptional experience. This replacement SunTouch thermostat was in stock, promptly shipped, easily trackable and arrived within 3 business days - a week sooner than any of the local hardware stores could deliver. The unit would have been more easily installed, had our original installer left us more room and longer wires. My husband made it work! We are happy to have the floor heated again! Highly recommend Warm Your Floor based on this experience!”

WarmYourFloor.com 5 star review on 10th December 2022

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Posted 2 years ago

We are so happy to hear your floors are warm again! Thank your for sharing!

Posted 2 years ago

“I love the new SunStat Command floor controller. I've never experienced such an easy-to-program 7-day timer before. I had it up and running in just a few minutes. With the 'anticipatory' feature it always has my floor at temperature when I want it to be.”

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Posted 2 years ago

We are so glad you are enjoying your new controller Den! Enjoy those warm floors!

Posted 2 years ago

“I ordered a control board, I believe over Thanksgiving weekend, figured it would be processed the Monday after the holiday and maybe it had, however I received a confirmation over the holiday weekend and it was delivered on Tuesday. Either way, the online experience was exceptional compared to other online experiences, thank you. Gary, Pittsburgh Pa.”

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Posted 2 years ago

Gary, thank you for sharing! We are glad it shipped fast and you enjoyed your online experience. We appreciate the feedback!

Posted 2 years ago

“Well made easy to install”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“When I called after having an issue with my older model floor warming device, the person I spoke to was very helpful in helping me figure out the problem and to purchase the correct, newer model of controller. Everything arrived within a week and installation was a breeze. Thanks!”

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Posted 2 years ago

We are so happy to have assisted you in getting what you needed and that everything went well. Thank you for sharing!

Posted 2 years ago

“I installed the thermostat per the included instructions and it is working perfectly! I am running the default program and have had no issues! The screen is highly visible and very user friendly. I highly recommend this thermostat.”

WarmYourFloor.com 5 star review on 7th December 2022

Helpful Report

Posted 2 years ago

Thank you so much for sharing your recommendation Robert! We are glad to hear the instructions were helpful in getting your thermostat up and running.

Posted 2 years ago

“Great product and easy to install. Used it for many rooms.”

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Posted 2 years ago

We love to hear the install went well. Thank you for sharing Walter!

Posted 2 years ago

“Simply the BEST service possible!”

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Posted 2 years ago

We are delighted to hear this Bob! Thank you for sharing.

Posted 2 years ago

“Fast great service. Always a pleasure.”

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Posted 2 years ago

David, thank you for sharing! We are happy things moved quickly.

Posted 2 years ago

“Excellent, timely service. Rep was terrific. Very knowledgeable and helpful. Flooring not yet laid yet trusting all will go well. Many thanks!”

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Posted 2 years ago

Thank you Shirley for sharing your experience! We can't wait to hear how your project turns out!

Posted 2 years ago

“The control was several days late in arriving. The unit solved the problem.”

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Posted 2 years ago

Hello B Richard, We are happy the thermostat solved your problem and sorry to hear the shipment didn't meet your expectations. Due to Thanksgiving it pushed the shipment back by one business day. If you have any questions getting your thermostat set up, don't hesitate to reach out to us and we'll be happy to help. Warm Regards, Warm Your Floor

Posted 2 years ago

“Shipping time was amazingly fast. Thank you!”

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Posted 2 years ago

We are so glad to hear your order arrived quickly! Thank you for sharing!

Posted 2 years ago

“Good selection, friendly, prompt service.”

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Posted 2 years ago

Thank you Jonathan for sharing about the great services we provide!

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,184 reviews