WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,177 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far the install is going as planned out. Still have to finish the grouting of the tile, set the toilet and install the baseboard before I hook up the power to the thermostat. Attached are a few pictures of the cable layout. I made a scale drawing of the room and worked out the spacing and such before ordering. Came out pretty close to my calculations. I poured a floor leveler aver this (note in the pictures the foam edge strips). Only wish I had made the pour a little higher. I used a 1/4inch thick foam strip but should have tried the Edge Stik kit (think that is the name) which is thicker 5/16 inch. Sorry to get off track. Very pleased with the instructions provided as well as the videos on the web site. Plus phone support thus far. All the ohm numbers stayed the same within a .1 or .2 on the warm wire cable. Sensors were in range per the manual but not exactly the same, which are temperature dependent. Can not wait to power the system up and see how it performs. Thanks, Michael”

WarmYourFloor.com 5 star review on 20th February 2021

Helpful Report

Posted 3 years ago

Hi Michael - Thank you for providing all those details regarding your install! It sounds like everything has gone smoothly so far, but please let us know if you need assistance after powering up the system. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Great company to purchase from. I’ve purchased 4 separate systems from them and installed them in both in floor and below floor. We live in Rochester NY. Heat goes on in Oct and off in May. Heated floors make such an incredible positive to a couple that yes I’ll admit are starting to age just a bit. Warm floors, we totally enjoy ours! Great product, great delivery, and great service..... no complaints!”

Helpful Report

Posted 3 years ago

Hi Thomas - Thank you for trusting us with your radiant floor needs! Warm floors in NY are definitely a nice thing to have. Please let us know if you need anything else in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Awesome recommendation! After being worried our floors went out completely, y’all suggested a new temperature gage and it works perfectly again.”

WarmYourFloor.com 5 star review on 19th February 2021

Helpful Report

Posted 3 years ago

Hi Sarah - We are so glad you reached out and didn't give up on your warm floors. We hope your feet are nice and toasty again. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Recently I needed to Replace a 10yr old NuHeat Solo Thermostat. Fortunately the replacement model (NuHeat Home) was on sale. Upon arrival, I attempted to install and once I connected the wires properly, everything worked as expected. It's working fine. I like the colors. I do wish you could customize the colors and brighten the display greater than 5. Overall, the product is working well.”

WarmYourFloor.com 5 star review on 18th February 2021

Helpful Report

Posted 3 years ago

Hi Carolyn - Thank you for sharing your feedback about the HOME thermostat. We'll pass your recommendations to the manufacturer. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Answered all my questions easily and quickly. Ordered my thermostat without a problem”

Helpful Report

Posted 3 years ago

Hi There - Smooth sailing! Glad to hear it. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Quick and easy”

Helpful Report

Posted 3 years ago

Hi Mark - Awesome, we like to hear that! Thank you for your feedback, we appreciate it. Warm Wishes, Warm Your Floor

Posted 3 years ago

“very professional and helpful”

Helpful Report

Posted 3 years ago

Hi Grace - We are glad to hear you had a good experience! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Scott is very helpful toward my needs Won’t buy anywhere else”

Helpful Report

Posted 3 years ago

Hi Ted - Thank you for sharing your experience with Scott. Please let us know if you need anything else! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Needed repair kit fast, got it the next day. I ordered two extra for my repair , I did end up using all three kits for the repair. The fast and efficient service was a lifesaver.”

Helpful Report

Posted 3 years ago

Hi There - Glad everything worked out for your repair! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Staff is very helpful, good advice”

Helpful Report

Posted 3 years ago

Hi Kenneth - Good to hear! Thank you for sharing your experience, we appreciate it. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Haven’t installed it yet, but this is the 6th one we've purchased over the years and love it especially during the winter. We even put it under our quartzite 3cm island in the kitchen.”

Helpful Report

Posted 3 years ago

Hi Barb - Wow! You certainly love warm floors as much as we do! Please let us know if you need any assistance with your install. Warm Wishes, Warm Your Floor

Posted 3 years ago

“This company delivered what it promised. Price was reasonable and delivered on time. Very happy with this product.”

Helpful Report

Posted 3 years ago

Hi Daniel - Thank you for sharing your experience, we appreciate it. Please let us know if we can assist with anything in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

“GREAT product, superb customer service and outstanding directions and do it yourself videos. Thank you - 6 stars out of 5!!!”

WarmYourFloor.com 5 star review on 14th February 2021

Helpful Report

Posted 3 years ago

Hi James - Thank you for the kind words! We're happy to hear everything went smoothly and you are enjoying your warm floors. Warm Wishes, Warm Your Floor

Posted 3 years ago

“The thermostat was easy to install and works great!”

Helpful Report

Posted 3 years ago

Hi Max - Wonderful! Glad it was easy and it's working well. Warm Wishes, Warm Your Floor

Posted 3 years ago

“The thermostat works quite well for the most part. Easy to program and adjust with a nice readable display. However, the WiFi capability does not work well and is a disappointment.”

Helpful Report

Posted 3 years ago

“Saleswoman was very helpful and order came quicker than expected.”

Helpful Report

Posted 3 years ago

Hi Rich - Thank you for sharing your experience! Please let us know if there is anything else we can help with. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Unbelievably bad customer service. They took my money and I never received the items then they refused to refund or replace. That is theft.”

Helpful Report

Posted 3 years ago

“I initially spoke with a rep who patiently explained the process of laying down a radiant floor and the benefit of using the SunTouch system. The local box store was unable to meet my needs for the size of the material needed for the job. I then called and spoke with a second rep who took the time to assure me that WarmYourFloor would provide the appropriate kit. He even went so far as to direct my attention to the online manual. I appreciate his patience (sorry, I am bad with names). The kit was received in a timely manner (California to Maine). I’m still prepping the floor for the floor mat but have installed the wiring. Long story I know, but so far, so good.”

Helpful Report

Posted 3 years ago

Hi Robert - Glad we could provide what the big box store couldn't! Please let us know if you need anything else to finish the install. Warm Wishes, Warm Your Floor

Posted 3 years ago

“They are quick and reliable.”

Helpful Report

Posted 3 years ago

Hi Jason - Wonderful! That is certainly how we like to operate! Thank you for sharing your experience. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Received the thermostat timely and installation was a breeze. Works great!”

Helpful Report

Posted 3 years ago

Hi Linda - Perfect! Enjoy those toasty floors and let us know if you need anything in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

WarmYourFloor.com is rated 4.8 based on 2,177 reviews