WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,191 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales rep. was courteous and informative on the phone. I got what I needed and the my floor is warm.”

Helpful Report

Posted 4 years ago

Hi Wendy - Glad to hear it! Please let us know if there is anything else we can assist with. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Replacement of thermostat for a 10 year old unit went smoothly. Tech advised watching a third party YouTube video, which was excellent. Just wish the company had their own on the website.”

Helpful Report

Posted 4 years ago

Hi Jean - Glad to hear the replacement went smoothly! One day we hope to have more of our own how-to videos. For now, we rely on manufacturers and those in the field installing every day. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Service was great,,”

Helpful Report

Posted 4 years ago

Hi Efrain - Glad to hear the service met your expectations! Warm Wishes, Warm Your Floor

Posted 4 years ago

“I am warm now, so far so good 😊! Thanks”

Helpful Report

Posted 4 years ago

Hi Shahla - Glad to hear you are nice and toasty! Warm Wishes, Warm Your Floor

Posted 4 years ago

“My floor has been out for several years with a power outage I finally got to replace it with your order and I love my floor, thank you warm your floor you’re my new best friend.”

Helpful Report

Posted 4 years ago

Hi Marilyn - You are SO welcome! We are glad we could assist with your warm floor! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The ordering process was simple and efficient. The forecast for delivery was not accurate as the product arrived a week later than the website projected. That said, the thermostat was easy to install and works very well.”

Helpful Report

Posted 4 years ago

Hi R. Gary - Thank you for your candid review! We are sorry to hear it arrive a week later than expected. However, we are glad to know everything else went smoothly. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great customer service, great products!”

Helpful Report

Posted 4 years ago

Hi There - Wonderful! Please let us know if there is anything else we can assist with. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great product ! Prompt delivery and great customer service .Thanks”

Helpful Report

Posted 4 years ago

Hi There - Glad to hear everything went smoothly! Please let us know if we can assist you in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“I had to order a replacement thermostat for my in floor heating system. Easily found the replacement thermostat order and it was delivered promptly.”

Helpful Report

Posted 4 years ago

Hi Michail - We are glad we could help you get a quick replacement thermostat! Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The box was open when it arrived, not sure if there is anything missing.”

Helpful Report

Posted 4 years ago

Hi Tanya - Sorry to hear the package seemed to be open. That's definitely not how orders leave our warehouse. If you feel like something is missing, please let us know! Warm Wishes, Warm Your Floor

Posted 4 years ago

“It was easy to order a replacement for our 11 year old Solo thermostat that finally gave up the ghost. The new Home thermostat arrived in less than a week. It was easy to replace and I definitely feel it’s an upgrade. I like the new easier to read display. Thank you.”

Helpful Report

Posted 4 years ago

Hi There - We are glad to hear you are liking your new Home thermostat! Thank you for the review. Warm Wishes, Warm Your Floor

Posted 4 years ago

“When my floor stopped heating, and my SunTouch thermostat threw an Error 7 (indicating, ominously, the thermostat would need to be replaced), a web search linked me to a page at WarmYourFloor.com that showed several thermostats that could, supposedly, replace the old one. It was a bit of a leap of faith to order a replacement thermostat from WarmYourFloor.com, but I did it anyway. The new thermostat arrived within the promised delivery window, in good physical condition. I installed it an hour or so ago, and it is indeed WarmingMyFloor! I'd come back to WarmYourFloor.com again, though I'm hoping I don't have to...”

Helpful Report

Posted 4 years ago

Hi William - Thank you for taking a leap of faith! Should you need anything in the future we are here for you. Enjoy those toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“My only complaint is all I needed was to replace a relay that went out after 10 years. Unfortunately, I had to purchase a new thermostat and relay as you have made the new relays incompatible with older thermostats. Shipping was fast and new products work well. I just wish I could have simply bought a relay instead of throwing away a perfectly good thermostat.”

Helpful Report

Posted 4 years ago

Hi There - Thank you for sharing. We too find that removing a perfectly good thermostat is frustrating! But as you said, the manufacturer's relays no longer support older thermostats. Glad to hear the new thermostat is working well! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great company very helpful.”

Helpful Report

Posted 4 years ago

Hi Celestia - Great to hear, thank you for the review! Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“After about 10 years of use, our older model finally went out...the new wireless upgrades are great.”

Helpful Report

Posted 4 years ago

Hi Scott - We are happy to hear you are enjoying the new wireless thermostat! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great place to work with Scott and Matthew are great people”

WarmYourFloor.com 5 star review on 7th January 2021

Helpful Report

Posted 4 years ago

Hi Al - Thank you for sharing an image of your warm floors! Happy to have helped! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great product inventory. WiFi floor thermostat was just what I was looking for so I can monitor floor heat remotely”

Helpful Report

Posted 4 years ago

Hi Donald - We strive to have most of our products in-stock and ready to ship the same day! Thank you for the review. Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great Support and follow up!”

Helpful Report

Posted 4 years ago

Hi Mike - Glad we could assist! Please let us know if there is anything else we can do to help. Warm Wishes, Warm Your Floor

Posted 4 years ago

“I received my thermostat but not the floor heating system. Not sure what is going on?”

Helpful Report

Posted 4 years ago

Hi Jeffrey - Thank you for noting this. Taking a look at your order we had to ship your items in a total of two shipments. According to UPS, it looks as though one arrived on January 5 and the second on January 7. Please let us know if there are any unresolved issues! Warm Wishes, Warm Your Floor

Posted 4 years ago

“You did great thank you”

Helpful Report

Posted 4 years ago

Perfect! Thank you for the review. Warm Wishes, Warm Your Floor

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,191 reviews