WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,175 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called because the website had so many choices. I am so glad I did. Customer service was helped me quickly. My product arrived quickly too! It was installed today and I love it! It has a beautiful display that is so easy to navigate. I highly recommend this company!”

Helpful Report

Posted 2 years ago

We are so happy to hear you had a great experience, Nancy! Enjoy your new thermostat!

Posted 2 years ago

“Product came as described the only thing was it just showed up I never knew when it was going to come never got any tracking”

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Posted 2 years ago

Thank you for sharing Steve! I will look into our tracking emails to ensure this is working properly.

Posted 2 years ago

“When I ordered my mat,thermostat,and mat sense pro, on the phone, they should have recommended ordering a second probe. After reading the instructions I ordered a second probe and had to pay $15 for shipping.”

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Posted 2 years ago

Thank you for sharing, Bob! I will pass this along to the rest of the team. Thank you for letting us know how we can improve!

Posted 2 years ago

“This is my second time I’m buying from WarmYourFloors . Very knowledgeable staff and fast shipping . Will definitely order again from this supplier. IZ”

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Posted 2 years ago

Thank you for repeat business Issac! We are proud to serve our customers with excellent service.

Posted 2 years ago

“Had a question on an order and they immediately picked up the phone and were superhelpful.”

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Posted 2 years ago

Glad to help Chris! Thanks for sharing!

Posted 2 years ago

“We had to replace an older thermostat that had quit working and this was super easy to install. We were up and running in less than an hour. Fast delivery too!”

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Posted 2 years ago

We are happy to hear your floors are warm again Lisa! Thank you for sharing!

Posted 2 years ago

“Original thermostat failed about a year ago. Had no luck getting it replaced until I stumbled on WYF's web site. New thermostat arrived quickly, and thanks to the online instructions, it was a snap to replace the old one. Loving my warm floor again!”

Helpful Report

Posted 2 years ago

Thank you David for sharing your experience! We are proud to provide quick shipping and reliable products. Enjoy those warm floors!

Posted 2 years ago

“Great product. Great customer service. Super helpful. Can't live without my heated floors!!”

Helpful Report

Posted 2 years ago

We are so glad to hear you are loving your floors!! Thank you for sharing your experience Elizabeth.

Posted 2 years ago

“The replacement floor control unit worked well. The instructions were a bit vague on the additional connections (compared to the old one) on the back of the control unit. There could have been better explanations of those connections, or at least a link to read up on them and how they could be used.”

Helpful Report

Posted 2 years ago

Thank you Dennis for sharing! I will be sure to pass this along to the rest of the team to provide better clarity in the future. Please let us know if you have any issues and we can assist you!

Posted 2 years ago

“Easy to find the correct replacement. Easy purchase and quick delivery.”

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Posted 2 years ago

Thank you for sharing your experience, Stephen! Glad to hear you found what you needed quickly!

Posted 2 years ago

“Perfect much improved replacement to my thermostat easy to install good price perfect transaction!”

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Posted 2 years ago

We are so glad to hear you are happy with everything Salvatore! Thank you for taking the time to write this review!

Posted 2 years ago

“Exceptional customer service. Thermostat easy to install.”

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Posted 2 years ago

Thanks for sharing about our customer service! Enjoy your new thermostat!

Posted 2 years ago

“Sent exactly what I needed. Easy to deal with and incredibly prompt! So grateful!”

Helpful Report

Posted 2 years ago

Thank you so much for sharing Kathy! We are excited to hear our service met your needs.

Posted 2 years ago

“I needed a replacement thermostat for a NuHeat mat I installed. I ordered one from here and was surprised at how quickly it arrived in less than a week. I definitely will consider purchasing here again.”

Helpful Report

Posted 2 years ago

Thanks for choosing us Brian! We strive to provide quick shipping and quality products. We will see you next time!

Posted 2 years ago

“Easy to install!”

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Posted 2 years ago

Thanks for sharing Mala!

Posted 2 years ago

“Great system easy to install! Good customer service and fast shipping.”

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Posted 2 years ago

We are so happy to hear our shipping and service are meeting your needs! Thank you for sharing, James!

Posted 2 years ago

“Contractor working on my floor failed to follow instructions & cut heating wire (the blue one on the orange mesh) after being told by us to "Not cut" the wire because we wanted more area heated. Initial call to CS told indicated that heater positively would not work w/o a patch kit...and that cutting off wire would dramatically increase the amperage (which puzzled me, as usually a longer wire has increased resistance which increases amperage). I immediately ordered a patch kit. But it arrived shortly after contractor talked to CS & made his "fix." When contractor called CS, he understood that all he had to do was connect the two wires (not the bare ground), seal off the end of the wire, and that it would work. He didn't test as instructed, but did check continuity. After tile was laid, he checked for heat, The floor did get warm, but very slowly and not to the extent of that under our original tile that was laid ~6 yr ago. Contractor said it was because of slower drying glue. Glue he used was not thinset, but something easier to work with that takes way longer to set/dry. If rating the original heating wire installation, TOP Marks would be awarded across the board. This time the rating of adequate was marked because of the comment saying that shorter wire increases amperage - which I understand is the opposite of what happens (longer wire has more resistance & requires more amperage??? But maybe I'm wrong?)”

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Posted 2 years ago

“they helped me figure out which system was best for me”

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Posted 2 years ago

We are happy to help Ken! Let us know if you have any more questions.

Posted 2 years ago

“We placed and on line order of a Nuheat Signiature Thermostat. We recieved it within a couple of days and it works perfectly! Thanks so much!”

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Posted 2 years ago

We are so glad everything arrived quickly Julianne! Enjoy your new thermostat!

Posted 2 years ago

“Works very well and easy to install.”

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Posted 2 years ago

Thank you Chris for sharing your experience! Enjoy!

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,175 reviews