WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,177 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shipment arrived yesterday. I was surprised and impressed by the size of the boxes. I was expecting two large boxes. A quick inventory showed nothing to be missing. The floors for the bathroom and shower will be installed after the holiday break. Then I'll know if I missed anything. Great work.”

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Posted 4 years ago

Hi Richard - Let us know if you need anything once you start your project! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Works perfectly”

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Posted 4 years ago

Hi Philip - Perfect. That's exactly how it should be! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Needed a replacement thermostat for my Nuheat floor so ordered it online from WarmYourFloor. It arrived within two days! I also needed some tech support for installation and they provided that as well. I give WarmYourFloor a five star rating and highly recommend them!”

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Posted 4 years ago

Hi Marquee - Thank you for your kind words. It's our pleasure to assist and leave customers with warm, toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Your rep quickly identified the problem and the solution. I received the replacement part quickly and now have a warm bathroom floor.”

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Posted 4 years ago

Hi Lawrence - Glad to hear the customer service representative was able to identify and fix the issue. Aren't toasty floors the best?! Warm Wishes, Warm Your Floor

Posted 4 years ago

“I am a homeowner. The person who answered the phone at Warm, Your Floor to help me understand what I had (that didn't work) and what I needed to replace the broken thermostat, was pleasant, knowledgeable and efficient. She knew exactly what I needed and was able to place my order immediately. I complimented her at the time as it was so refreshing to 1. have someone answer the phone and 2. Provide complete help and assistance immediately. Thank you.”

Helpful Report

Posted 4 years ago

Hi Jonathan - Thank you for your kind words. We strive to do exactly what you said: 1) Answer the phone 2) Provide assistance in a timely, efficient manner 3) Be knowledgeable and professional. It's how customer service should be! Warm Wishes, Warm Your Floor

Posted 4 years ago

“They were very helpful and efficient. I got my new thermostat in two days. Thankfully I am now back to warm comfortable bliss.”

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Posted 4 years ago

Hi James - Glad to hear your floors are nice and toasty again! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Received the new thermostat a few days after it was expected, but that was a USPS administration issue, due to cutbacks. Exactly what I needed. Good price and Installed it myself with some youtube assistance.”

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Posted 4 years ago

Hi Arthur - Thank you for understanding the shipping issue. We are glad to hear the install went smoothly. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Thermo arrived fast. Install was simple. AHHHHHH warm bath floor again.”

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Posted 4 years ago

Hi William - Glad to hear your bathroom floors are nice and toasty again! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Fast service and great product”

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Posted 4 years ago

Perfect -- great to hear! Warm Wishes, Warm Your Floor

Posted 4 years ago

“I am using the nVent Nuheat Signature thermostat in ambient air temperature mode as an alternative solution that is controlling resistive heating load of 2000W @ 208V (not a forced air application). Although it is intended for floor heating I have been told that the product can support this application which it has been doing now for ~5 days. The WiFi remote capability to check the operation is the main factor for my purchase. My only complaints are: - I think the displayed temperature is off by +1.5-3° it varies, the unit turns the heat on when the displayed temperature is above the setpoint sometimes and auto enable/schedule is off. - You cannot enable a schedule remotely (Web or App) if the unit has been set to manual mode?”

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Posted 4 years ago

“Quick shipping, product as described, very good!”

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Posted 4 years ago

Great to hear! Thank you so much. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Very quick shipping.”

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Posted 4 years ago

Hi Derrick - Glad to hear, especially with the craziness of shipping these days! Warm Wishes, Warm Your Floor

Posted 4 years ago

“They we're very professional they know their product very well and shipped it and arrived exactly on time you're ever looking for heated floors this is the one place I would recommend”

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Posted 4 years ago

Hi Chris - Exactly what we like to hear! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The gentleman on the phone was very knowledgeable and took my order quickly. He was very nice and everything went smoothly. I received my mats and thermostat very quickly and the order was complete and correct. Not much more I could have asked for. Thanks Warm Your Floor.”

Helpful Report

Posted 4 years ago

Hi Dave - Perfect. Glad to hear we met expectations! We strive to do that and more. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Came on time. Satisfied”

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Posted 4 years ago

“Lost my sensor from my original purchase not knowing they sale the sensor separate”

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Posted 4 years ago

“Shipment of item has not arrived. It’s been 9 days since I placed the order. Sending me a survey is a little premature. Don’t you think?”

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Posted 4 years ago

Hi Patrick - You are absolutely right, it definitely was a little premature. We are sorry about that. Our system used to be on par with the normal shipping times with UPS and USPS, but timeframes changed with the influx of packages being shipped throughout the country. It looks as though your package arrived on Dec 19. Please let us know if you need any further assistance. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Fast shipping! Had the product I needed.”

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Posted 4 years ago

Hi John - Perfect! Glad to hear. Let us know if you need anything in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Have installed many for my clients and now it's my turn . Looking forward to a warm feet as my clients have told me”

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Posted 4 years ago

Hi James - We hope you have warm feet like your clients -- you deserve warm feet! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Have not put on floor”

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Posted 4 years ago

Hi Daniel - Please let us know if you need any assistance when you do your install! Warm Wishes, Warm Your Floor

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,177 reviews