WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,181 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service person was very helpful and knowledgeable. Wonderful experience. Had my new replacement thermostat in days, easily installed it myself (as the customer service rep assured me I could), and am now ready for winter.”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're thrilled to hear that our customer service team was helpful and that you received your replacement thermostat quickly. It's great to know you were able to install it easily and are now prepared for winter! Stay warm 🙂❄️

Posted 3 months ago

“So far I am very happy with the service - delivery and installation. The job is not complete yet”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Lynn! We're happy to hear you're pleased with the service, delivery, and installation experience so far. If you need anything from our end as the job progresses, don't hesitate to reach out!

Posted 3 months ago

“Gret buying experenice. Agent (texting) wasvery helpful.... Great price and quick shipping too....”

Helpful Report

Posted 3 months ago

Thank you for your review, David! We're thrilled to hear you had a great buying experience and that our agent was helpful during the process. It's wonderful to know you enjoyed the price and quick shipping as well!

Posted 3 months ago

“this thermostat replace a cheaper one from another company, not cheap but far better”

Helpful Report

Posted 3 months ago

Thank you for your review, Jebediah! We're glad to hear that our thermostat exceeded your expectations and provided a noticeable improvement in quality. We appreciate you choosing our product and hope it continues to serve you well!

Posted 3 months ago

“Just what I ordered Got here quickly”

Helpful Report

Posted 3 months ago

Thanks, Kirk! We're happy to hear that your order arrived quickly and was just what you needed. Enjoy those warm floors!

Posted 3 months ago

“Our existing floor thermostat went out and we ordered a new one. It is fantastic and easy to install. We are so happy to have our warm floors back!!”

Helpful Report

Posted 3 months ago

Thank you, Kristen! We're so glad to hear that the new thermostat was easy to install and that you're enjoying your warm floors again.

Posted 3 months ago

“Great price and quick delivery”

Helpful Report

Posted 3 months ago

Thank you, Dave! We're happy to hear you enjoyed the great price and quick delivery, and we appreciate your support!

Posted 3 months ago

“Thermostat installed easily and works. Only problem is it has the wrong time by one hour .. I don't think the DST setting is working? Please contact me to fix : razoon@verizon.net or 301-942-7488 (landline)”

Helpful Report

Posted 3 months ago

Hi Robert, Thank you for your review, we appreciate your feedback! It was nice speaking with you Friday and we just wanted to check in and make sure the time is working properly now. Feel free to reach out to us at 866-558-3369 to check! Warm Regards, Warm Your Floor

Posted 3 months ago

“Sourced the website to find sizing answers for our small bathroom project. The total square foot age of the room is 64 square feet but the heated area is only about 18 to 20 square feet. I found it difficult to determine the proper length of cable to purchase. I had to go to another website to find a length matrix for the cable. Everyone told me to buy shorter, not longer, so that's what I did. I'm waiting for other trades to complete their work and then the tile setter can put the Ditra-heat down. We'll keep our fingers crossed.”

Helpful Report

Posted 3 months ago

Hi Terry, Thanks for the review! We apologize if sizing was confusing, we have pre-built kits for ease of ordering, but not every size will be right for each project so we have all products that you can order individually, like you ordered. We also have a free quoting service if you're unsure of which size to purchase. Feel free to give us a call at 866-558-3369 before installation because once the cable is unspooled we aren't able to return or exchange sizes since it's considered a "used" cable at that point, and we want to make sure you get the right system for your project. Thank you, Terry! Warm Regards, Warm Your Floor

Posted 3 months ago

“easy to find what i was looking for order shipped quicklly”

Helpful Report

Posted 3 months ago

Thank you so much for your review, James! We're glad to hear you found what you were looking for easily and that your order shipped quickly. Providing a smooth and efficient shopping experience is always our goal, and it's wonderful to know we delivered that for you.

Posted 3 months ago

“One cable & one mat DIY bath remodels with WarmYourFloor were easy to do with good instructions & beautiful results. The 1st was 10 years ago & the thermostat popped up a message saying it’s useful GFCI life was over. My call to order a replacement was quick & easy & the thermostat arrived in a few days. Again, good instructions made disconnecting the old & installing the new unit simple. Good products & people.”

Helpful Report

Posted 3 months ago

Thank you for your detailed review! We're thrilled to hear that your DIY bath remodels with our products were not only easy to complete but have stood the test of time for over 10 years. We truly appreciate your kind words about our products and team.

Posted 3 months ago

“They only sent instructions in Spanish and when I emailed for English instructions nobody got back to me.”

Helpful Report

Posted 3 months ago

Hi Bart, Each package should have an English manual so we apologize if that fell out or was missed. We are unable to find any emails from you, but we just sent over an email to you with the English manual so you'll have a copy of it and want to make sure that email comes through. Feel free to reach out to us at 866-558-3369 if you have any questions and we'll be happy to help out over the phone as well. Warm Regards, Warm Your Floor

Posted 3 months ago

“Customer service was excellent! Our thermostat arrived exactly when they said it would and works perfectly!”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience Peggy! We are glad to hear the new thermostat is working well.

Posted 3 months ago

“excellent and quick solution to our issue”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience Steven! Enjoy those warm floors.

Posted 3 months ago

“Exactly what I had before. Worked out great and quick response time. Thanks, Scott”

Helpful Report

Posted 4 months ago

Thank you for sharing Scott! We are glad to hear everything is in working order again!

Posted 3 months ago

“Everything is working as advertised. Easy installation and excellent customer service.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us, William! We are glad to hear our customer service was excellent and your project went well.

Posted 4 months ago

“Easy install. Works great so far.”

Helpful Report

Posted 4 months ago

Thank you for sharing about the easy install, Mike and Diane!

Posted 4 months ago

“Warm your floor had everything I needed in one place. The website was easy to navigate and order the items I wanted to add a heated floor to my new bathroom.”

Helpful Report

Posted 4 months ago

Thank you for sharing, Marc! We are glad you found everything you needed for your new bathroom. Enjoy those warm floors!

Posted 4 months ago

“The folks here were very helpful walking me through this process. They took my sketch and figured the correct length of wire I needed for the floor.”

Helpful Report

Posted 4 months ago

We appreciate you sharing your experience, Val! We want to ensure everyone has the correct parts for the project and we loved working with your sketch.

Posted 4 months ago

“Wonderful customer service, incredibly fast shipping, best pricing and product arrived in perfect condition. Cannot recommend enough - any time you can find a price competitive _and_ reliable supplier, they have my business forever.”

Helpful Report

Posted 4 months ago

Thank you for your review! We appreciate the opportunity to make your shopping experience the best possible. Enjoy those warm floors!

Posted 4 months ago

WarmYourFloor.com is rated 4.8 based on 2,181 reviews