WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,183 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,183 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Materials were received quickly, and well packaged. When I reached out to support due to some confusion in the manufacturer package information contradicting manufacturer online information, they called me back the following morning, quickly investigated and sent along a sensor that was not enclosed with the thermostat due to a change in manufacturer packaging change. I could not be more surprised, service of that caliber is seriously lacking in most companies.”

Helpful Report

Posted 1 year ago

Thank you Bryan! We appreciate your review of our service and the compliments to our staff. We are always glad to help and, in your case, provide you will the additional products or information needed to get the project finished. Thank you for reaching out!

Posted 1 year ago

“I've never had heated floors before, and our contractor just sent us a link, so I really didn't know what I was buying. I bought way too many smaller units, and your customer service put a hold on the order, and took the time to phone me and talk me through what I would actually need. It was less expensive overall and I really appreciated her stepping in to help!”

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Posted 1 year ago

Thank you for sharing your experience, Jane! We are always happy to help and are glad we were able to save you money with your order. Enjoy those warm floors!

Posted 1 year ago

“Easy to use website, and prompt shipping. Product worked great.”

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Posted 1 year ago

Thank you for sharing about your online experience Joe. We are glad to hear the process was smooth and the project was completed!

Posted 1 year ago

“the person i talked to got me a replacement stat in a timelay manor”

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Posted 1 year ago

Thank you for sharing Kirk! We are so glad to hear you received the product quickly.

Posted 1 year ago

“They had good service.”

WarmYourFloor.com 5 star review on 23rd April 2023

Helpful Report

Posted 1 year ago

Thank you for sharing Thomas! Your project looks great!

Posted 1 year ago

“Everything went great the whole process thank you nuheat”

Helpful Report

Posted 1 year ago

Thank you!

Posted 1 year ago

“The new thermostat arrived quickly and the followup email to send me the instructions was very thoughtful. Installation was simple following the instructions, even for a guy who is no electrician.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience Dean! We are glad the instructions were helpful to your installation.

Posted 1 year ago

“Easy to install and easy to set up and program. Looks great and works perfectly. You can’t ask for more than that.”

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Posted 1 year ago

Hear hear Joe! Thank you for sharing about the process of the new thermostat. We are glad to hear all is working perfectly.

Posted 1 year ago

“Easy ordering and quick shipping. Great customer service.”

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Posted 1 year ago

Thank you for sharing Diane! We are glad everything went well and that we were able to support your project.

Posted 1 year ago

“I have been installing Warm Floor heat mats in all my customers bath renovations for quite some time. Easy to install , makes the tile floor really nice to put your feet on. Very low cost of operation. Sent in my order within a few a days it was delivered. Thank you”

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Posted 1 year ago

Thank you for your continued service Thomas! We are glad to be your partner in your projects and bringing warmth to those cold floors. Thank you for sharing.

Posted 1 year ago

“Great service when we called!”

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Posted 1 year ago

Thank you for sharing about our great customer service Carl!

Posted 1 year ago

“Easy to adjust the floor temperature and hours of operation”

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Posted 1 year ago

We are glad to hear you are enjoying the settings of your warm floor. Thank you for sharing James!

Posted 1 year ago

“Delivery was good, but so far I haven't been able to get it to work.”

Helpful Report

Posted 1 year ago

Frank, we would be happy to help troubleshoot your project. Please contact us at 1.866.558.3369 so we can answer your questions! You can also find troubleshooting questions and answers here on our website, https://kc.warmyourfloor.com/topics/troubleshooting/.

Posted 1 year ago

“I am very pleased with this product as it was easy to install and easy to setup”

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Posted 1 year ago

Thank you for sharing about the ease of our product. Your project looks great Philip!

Posted 1 year ago

“Our 6 yr old thermostat quit one day, cold. I emailed WarmYourFloor and Michael helped me with a replacement. All I had to do was plug it in and our floor was warm again. I got a followup email from Kelsey a few days later. What a wonderful experience. My warm feet and my cats thank you. We love our warm floor.”

WarmYourFloor.com 5 star review on 12th April 2023

Helpful Report

Posted 1 year ago

Thank you so much for sharing this with us J! We are glad to hear everyone over there is enjoying the warm floors again.

Posted 1 year ago

“Really good product and prompt service. Thanks.”

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Posted 1 year ago

Thank you for sharing David! We appreciate your review of our products and service.

Posted 1 year ago

“Such a great product! We installed a 3/4” paver like tile down and the warm your floors system has no problem warming them up. The next day delivery was awesome!”

WarmYourFloor.com 5 star review on 11th April 2023

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Posted 1 year ago

Wow! Your project looks great. Thank you for sharing the picture with us and we are glad to hear the floors are warming properly. Enjoy those warm floors Michael!

Posted 1 year ago

“Great product easy to install”

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Posted 1 year ago

Thank you for sharing about your install experience John!

Posted 1 year ago

“Replaced an old Nuheat unit. My husband was able to watch video and follow instructions”

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Posted 1 year ago

We are happy to hear you were able to get the new unit working properly. Thank you for sharing Whitney!

Posted 1 year ago

“fast quick delivery with updates”

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Posted 1 year ago

Thank you for sharing about our quick shipping Britt!

Posted 1 year ago

WarmYourFloor.com is rated 4.8 based on 2,183 reviews