WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,179 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a larger mat than the one that I purchased earlier. My tile guy was going to be at the house in the morning. The staff got my order out late in the day for an early morning delivery. Great job!”

Helpful Report

Posted 5 years ago

Hi Richard - We were happy to help your project go smoothly! Sounds like you will have amazing floors! Warm Wishes, Warm Your Floor

Posted 5 years ago

“Everything worked out well. I'm not sure why you originally said you couldn't send to a P.O. box. It came in a normal size box. I am however, very disappointed with how much you charged for delivery. When it came in a flat rate box.”

Helpful Report

Posted 5 years ago

Hi Stephen, We're glad to hear everything worked out well for you! Sometimes we have issues shipping packages directly to PO boxes. So we always like to check with you to make sure the package can be delivered there without any issues. We're continually working to get cost-effective shipping options to Alaska and Hawaii to keep rates as low as possible for our customers there. We appreciate all your feedback Stephen, thank you!

Posted 5 years ago

“Please use shipping company that delivers on weekends. I expected it a week after placing order but now will be 10 days. holing up job.”

Helpful Report

Posted 5 years ago

Hi Thomas, When you place an order with our free ground shipping option it usually takes no more than 5 business days to deliver anywhere in the U.S. I looks like your package did have a slight delay though, which was the reason it arrived much later. Unfortunately, many courier services won't deliver on weekends without an extra fee though. But give us a call on your next project and we'll do something special for you. Thank you, Thomas!

Posted 5 years ago

“The phone staff were extremely knowledgeable and helpful in dealing with my questions. I would certainly recommend them to friends.”

Helpful Report

Posted 5 years ago

Hi There - Thank you for sharing your feedback! We love helping our customers get warm floors. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Very easy to work with and knowledgeably.”

Helpful Report

Posted 5 years ago

Hi Don - We were happy to assist you! Let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Very quick shipping and service-would use again”

Helpful Report

Posted 5 years ago

Hi There - Wonderful -- we're all about fast shipping here! Please let us know if we can help with anything else. Warm Wishes, Warm Your Floor

Posted 5 years ago

“execution is very good. DIY support is adept, I still need help as my own miss-steps have 1 of 3 floors with an open ground line and can't find it (yet) Cust support can't be faulted, they are good-excellent during their open hours. Would do it all again. Keep testing the cable during installation at every step is my advice. Still can't imagine how such a tough cable could break. Well this is my first one. Product is very good, pricing was fair-OK delivery excellent, support ... vg to excellent. Fact Rep requested to diagnose and repair the last floor. I might be newbee and lapsed somehow. Overall great exp... Will update. MJ”

Helpful Report

Posted 5 years ago

Michael, we appreciate the positive comments in your review. Thank you for recognizing the “overall great experience” we provided for you! We take pride in providing (as you say) fast delivery, expert support, and very good products at a fair price. Glad to hear you would install Ditra Heat in future projects. Heated floors are a terrific addition to every flooring project. Sorry for the difficulty finding the broken wire; as you noted it can happen, but with such a durable wire it's unusual. Support from Warm Your Floor is available 6:00 AM – 5:00 PM PST and directly from Schluter starting at 5 AM. We are able and willing to assist you and we will continue to support your efforts if you need us!

Posted 5 years ago

“Good and reliable service. Fast shipping too !”

Helpful Report

Posted 5 years ago

Hi Arno - Thank you for the feedback! We were happy to assist. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Nu Heat Thermostat you sent - easy to install to replace dead Raychem one. So much easier to program and understand! Sent in very timely manner. Thank you!”

Helpful Report

Posted 5 years ago

Hi Jill - We are happy to hear the Nuheat Thermostat is working well for you! Warm Wishes, Warm Your Floor

Posted 5 years ago

“Had to replace the thermostat after 10 years. The replacement was easy to install and set up.”

Helpful Report

Posted 5 years ago

Hi Mark - We are happy to hear to was easy to install and set up! Warm Wishes, Warm Your Floor

Posted 5 years ago

“Free one day delivery made the good prices even better.”

Helpful Report

Posted 5 years ago

Hi Jim - We're glad you were able to start your project ASAP! Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“She was very helpful on our phone conversation.”

Helpful Report

Posted 5 years ago

Hi Jeff - Glad to hear customer support staff was helpful! Please let us know if there is anything else we can help with. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“Recived mats in 2 different packages. Appears to be different products. Your tech says they are the same. 2 were in 1 type of package 3 in another. Hope it works out!”

Helpful Report

Posted 5 years ago

Hi Len - We apologize for any confusion. We'll have a customer service rep follow up to make sure you don't have any questions. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“I haven't installed the thermostat yet but I can enthusiastically compliment your service. You made it so easy and pleasant to order the part and it arrived here within 2-3 days. You provided a phone number to call if I encountered any problems and thanked me for my order. I don't know how you could have made that process any nicer. Thank YOU!”

Helpful Report

Posted 5 years ago

Hi There - You are SO welcome! Please let us know if you encounter any questions when installing your thermostat. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“Above and beyond customer service! My order was checked before it was sent and I was contacted to make sure I didn't forget a thermostat (I already had one). Very knowledgable and courteous staff!”

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Posted 5 years ago

Hi John - Thank you for the kind words! We love working with customers like you. Let us know if we can help with anything further. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“Easy to install and very efficient”

Helpful Report

Posted 5 years ago

Hi There - Glad to hear it was easy and most importantly efficient! That's what we like to hear! Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“The staff recommended an upgrade to my floor thermostat that quit working. I am beyond pleased with their suggestion given and the ease of installment that took less than 15 minutes!”

Helpful Report

Posted 5 years ago

Hi There - We are happy to hear you are loving the new thermostat and everything went smoothly. Please let us know if you have any other questions. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“Phone support was extremely helpful and solved my issue with one call. Thank you!”

Helpful Report

Posted 5 years ago

Hi Susan - We were happy to help! Please let us know if you have any other questions. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“Prompt customer service.”

Helpful Report

Posted 5 years ago

Hi There - Thank you for your feedback, we were happy to help! Warm Wishes, Warm Your Floor Team

Posted 5 years ago

“Love the product and the warm floors. I had to replace the thermostat because the small plastic pieces that hold the face of the unit broke. That is the only issue I have had with the product.”

Helpful Report

Posted 5 years ago

Hi Kim - Glad to hear you are enjoying your warm floors! We were happy to assist with the defective product and happy to know everything is good to go. Warm Wishes, Warm Your Floor Team

Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,179 reviews