WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,175 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told me they shipped part of my and would E-mail me when the rest of my order would ship . I did not hear anything for over 10 days. So I called and they told me they shipped the entire order. I was waiting to hear when the rest of the order to ship so I could schedule the project”

Helpful Report

Posted 3 years ago

Hi Michael - We apologize for the lack of communication regarding the shipping of your order. This is not the norm for our system. We will look into this further to see what went awry. We understand orders like these do affect project timelines. If we happen to get your business in the future, please call us immediately if there is no communication within 2-3 business days regarding an update on your order. Thank you for sharing your experience. Best, Warm Your Floor

Posted 3 years ago

“I emailed a question about upgrading to a newer thermostat. The response back was quick and very helpful. So I ordered the new thermostat and again ver quick from ordering to my hands. Great job. R Valentino, Tuckerton NJ”

Helpful Report

Posted 3 years ago

We were happy to help! Enjoy your warm floors controlled by your new thermostat!

Posted 3 years ago

“Great service over the phone. Very prompt delivery. The product is now installed and working. The only suggestion would be to have available an adapter plate/cover for this replacement for the nHeat Harmony model. I got one from PMC Sales in Arvada, CO (303) 771-7463 for $35. This adapter/cover plate is made onsite at the shop.”

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Posted 3 years ago

Thank you for the suggestion! We will make sure our team sees this!

Posted 3 years ago

“Easy to install and easier to program. A great product.”

Helpful Report

Posted 3 years ago

We are happy to hear you are enjoying the product! Enjoy those warm floors!

Posted 3 years ago

“Easy access online, and timely delivery.”

Helpful Report

Posted 3 years ago

Thank you for sharing!

Posted 3 years ago

“Great prices. Quick turnaround.”

Helpful Report

Posted 3 years ago

Wonderful! Thank you for sharing, Christopher!

Posted 3 years ago

“Great to work with. Knowledgable. Efficient and timely shipping. Would recommend for any floor heating needs.”

Helpful Report

Posted 3 years ago

Thank you for the kind words and your time to place the review, Lyle!

Posted 3 years ago

“Very good customer care. Very good service . Everyone I’ve talked to there knows their stuff. Their staff is small and very well trained. Prompt delivery occurred on my small order. I know paperwork doesn’t sit long on desks there.”

Helpful Report

Posted 3 years ago

Peter, thank you for sharing your experience with our customer support team! We were happy to assist.

Posted 3 years ago

“Product arrived quickly. Their price was at least 25% lower than a retail shop I called”

Helpful Report

Posted 3 years ago

Hi Tobi - We are glad we could get the product to you quickly and at a competitive price! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Love my heated floors”

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Posted 3 years ago

Wonderful! Keep enjoying them as these cold days set in!

Posted 3 years ago

“This is the second Ditra floor that I have had installed in the last six months. And both times I was shorted on the membrane. Your membrane arrived in pieces, not on a roll needless to say I was about 4 square feet short of what I needed for the 99 square feet I needed. Luckily it was available locally. But still a delay in of the tile layer's time.”

Helpful Report

Posted 3 years ago

Constance, We are sorry to hear you had an issue with the membrane. The product you purchased does describe the product comes in '12 DITRA-HEAT Uncoupling Membrane Sheets - Covers 103.2 sq ft'. We assume there was an issue with the amount of membrane due to cutting for corners or an oddly shaped area. If you do happen to purchase Ditra Floors again, it does come in rolls. A size you may have needed is the 134.5 sq ft roll. If you do come back to purchase from us, please call us to make sure you are ordering the best Ditra-Heat product for your project. Best, Warm Your Floors

Posted 3 years ago

“very easy to install, great product.”

Helpful Report

Posted 3 years ago

Thank you for sharing, Geoffrey! Please let us know if you need anything else in the future.

Posted 3 years ago

“Service was prompt, effective, and professional.”

Helpful Report

Posted 3 years ago

We are happy to hear you had a great experience! Please let us know if there is anything else we can assist with in the future.

Posted 3 years ago

“Called in and explained my problem. They advised a solution and shipped the part out immediately allowing me to fix the problem and get my floor heater working again. Excellant service.”

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Posted 3 years ago

Gary, we were happy to assist! Glad everything went smoothly.

Posted 3 years ago

“easy to install and calibrate.”

Helpful Report

Posted 3 years ago

That's what we like to hear! Glad the process was painless.

Posted 3 years ago

“Order came quickly and was exactly what I expected.”

Helpful Report

Posted 3 years ago

Awesome, Brian! Thank you for sharing your experience.

Posted 3 years ago

“I really like the new touch screen thermostat, easy to use and program. My wife loves the warm kitchen floor. Our floor heating system has been in use for over 10 years and the only thing I have done is upgrade the thermostat.”

Helpful Report

Posted 3 years ago

Hi Robert - A warm kitchen floor sounds wonderful! We are glad it is working once again for you. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Very helpful, needed a relay but also had to replace the thermostat because of the age of my system. I got it VERY quickly”

Helpful Report

Posted 3 years ago

Wonderful! We love when the product reaches your doorstep so quickly!

Posted 3 years ago

“Product showed up quickly, worked as advertised. The site had great information about compatibility & specs that helped me find the right thermostat. Price was competitive with other online retailers, but their unique expertise was especially helpful.”

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Posted 3 years ago

Hi Benjamin - Thank you for detailing your experience! We appreciate the time you took to share. Warm Wishes, Warm Your Floor

Posted 3 years ago

“We did a major remodel thirteen years ago and created a master bathroom with a heated floor and this year when we turned it on, the thermostat failed, the new thermostat was extremely easy to install and much easier to program and use. We are extremely happy to have our heated bathroom floor and shower floor functional again.”

Helpful Report

Posted 3 years ago

Hi Tony - We are so glad you were able to get a new thermostat installed before we get deep into the winter months! Enjoy your, once again, toasty floors! Warm Wishes, Warm Your Floor

Posted 3 years ago

WarmYourFloor.com is rated 4.8 based on 2,175 reviews