WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,172 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and got me product on Monday when I ordered on Friday. Spectacular service.”

Helpful Report

Posted 2 years ago

Thanks so much for sharing David! We are so glad you received your product quickly so you could get the project done.

Posted 2 years ago

“Sorry to say that after I made my online order and received receipt and order number and a notice of shipping from UPS (though without a tracking number), WarmYourFloor “lost” my order. It wasn’t until I called them to get a tracking number that they “found” my order.”

Helpful Report

Posted 2 years ago

Hi Nicholas, Thank you for providing feedback for us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Mistakes happen and technology has errors, as rare as they are. Your happiness is our number one priority, so we hope you are able to appreciate that we resolved your order issue, shipped right away, and provided an additional discount for your order. If you need anything else, please feel free to give us a call. Warm Regards, Warm Your Floor

Posted 2 years ago

“The new thermostat is working good ,so far and the help for me installing it was good. Thanks, phil Frame”

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Posted 2 years ago

We are glad to hear all is going well Phil!

Posted 2 years ago

“Great service and quick delivery”

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Posted 2 years ago

Thank you for your review Armand. We are happy to hear all went well!

Posted 2 years ago

“Brilliant, easy to install and works perfectly”

WarmYourFloor.com 5 star review on 17th October 2022

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Posted 2 years ago

Looks great Chris! We are glad to hear everything went well and was installed with out trouble.

Posted 2 years ago

“The floor heating thermostat that we needed to replace had been discontinued but you were able to direct us to a distributor who knew what would replace that thermostat and where to order it. We happily had a heated floor again within three days. Great service!”

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Posted 2 years ago

Thank you so much for sharing Jan! We are here to help with any questions.

Posted 2 years ago

“Product was competitively priced, came with 3 year warranty, shipped and arrived quickly, installed easily, and works good. Great service!”

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Posted 2 years ago

Thank you for sharing your experience with us David! Looks like your project went well, Enjoy!

Posted 2 years ago

“Replacement thermostat was easy to install”

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Posted 2 years ago

We are happy to hear it all went well. Enjoy your new thermostat!

Posted 2 years ago

“Tech Support was great and the availability of parts was great.”

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Posted 2 years ago

Thank you for sharing Gary! We are glad to hear our support team was able to assist you.

Posted 2 years ago

“Product came quickly as expected and also works as expected.”

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Posted 2 years ago

Thank you for sharing Robert! We are happy to hear things went as expected.

Posted 2 years ago

“Delivery was on schedule and the part fixed the issue we were having.”

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Posted 2 years ago

Glad to hear everything went well and the issue was resolved. Thank you Wesley!

Posted 2 years ago

“I needed a thermostat to heat up my floor my old one was busted I looked up warm your floor and ordered one got here in 2 days easy to install everything went great anything like it was 165 wished it was a little cheaper happy face”

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Posted 2 years ago

Thank you for taking the time to send in a review Tommy! We are happy to hear the shipping was fast and the install went great.

Posted 2 years ago

“I Called with a question regarding an error message 7. they were able to tell me that meant the thermostat had "Reached end of life". They were able to recommend the appropriate replacement one, they checked stock and I ordered and had it within a couple of days! Great service. I am most pleased with their support desk!”

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Posted 2 years ago

Thank you for sharing! We are honored to help in any way we can!

Posted 2 years ago

“I received a new thermostat that replaces the original installed in 2014. The installation required making an appointment with an electrician. It was installed today, 09/20. It took a little trial and error to figure out how to set it. I contacted Devin on your help line an he did a vrry nice job of helping me set it up for ultimate transition to winter use.”

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Posted 2 years ago

Happy to hear Devin was able to help get your floors ready for the chilly season ahead!

Posted 2 years ago

“Great product and I had them in a very short time thank you”

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Posted 2 years ago

You are very welcome, Kyle!

Posted 2 years ago

“Had exactly what I needed (non-standard size between-joist mat), in stock and shipped quickly. Very helpful, asked questions to ensure I got everything I needed. Will absolutely use again.”

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Posted 2 years ago

Thank you for sharing, Steven. We stock 99.8% of the products we sell so you can get your products fast!

Posted 2 years ago

“I have done business with Warm Your Floor.com for many years .They have always been great to work with.”

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Posted 2 years ago

Thank you for being a returning customer!

Posted 2 years ago

“Very easy transaction and fast shipping. Krista was my rep and was very pleasant to deal with, eager to help and made sure we received the correct product. Highly recommend this company.”

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Posted 2 years ago

Thank you for sharing your experience with Krista, Scott! Glad we could assist.

Posted 2 years ago

“Warm your floors has the best customer support I’ve ever worked with and always shipped out on time.”

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Posted 2 years ago

Thank you for the kind words, John. It is our pleasure.

Posted 2 years ago

“My experience was excellent. I called them out of the blue with a problem I was having. I got immediate and reassuring help from Krista on the customer service team. She quickly helped me diagnose and treat my problem. Alot of step-by-step help too. She even price-matched an expired offer on a part that I needed. Overall, an outstanding experience.”

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Posted 2 years ago

Thank you for sharing your experience, Greg! We are glad to hear Krista was able to assist and provide the customer service level we always strive for.

Posted 2 years ago

WarmYourFloor.com is rated 4.8 based on 2,172 reviews