WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,179 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived quickly, as described, well packaged and undamaged. Not yet installed.”

Helpful Report

Posted 5 years ago

Hi Eric - Glad everything was received as planned. Please let us know if you need any help with installation. Warm Wishes, Warm Your Floor

Posted 5 years ago

“My thermostat for heated floor failed. The rep at Warm Your Floor helped me troubleshoot and quickly id that at new thermostat was needed and pointed me to the online store. Ordering was quick and easy. Delivery was fast. And replacement straightforward. The new unit was much more intuitive to setup. All in all it couldn't have been a better experience.”

Helpful Report

Posted 5 years ago

Hi Marvin - We are happy to hear you have warm floors once again. Thank you for your feedback. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Temperatures have been below freezing at night and not much higher in the day time. I was more than anxious to receive my replacement thermostat and now that I have it heating, I couldn't be happier. I like the HOME version. It's easy to program and the read-out is clear and informative.”

Helpful Report

Posted 5 years ago

Hi John - Our HOME thermostat is very popular and we are glad to hear you like it! We hope the rest of your fall/winter is nice and toasty. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Love, love , love having warm floors. I plan to put in some more heat under the floor in other parts of the house. It's cleaner than the gas fireplace and oil burners we've used. With radiant floor heat, you don't have all the heat floating to the ceiling while your feet freeze as it's pretty much the same temperature from floor to ceiling. It's more comfortable than other heating methods and I always tell people that "if your feet are warm, you are warm all over."”

Helpful Report

Posted 5 years ago

Hi Karen - Thank you for advocating for warm floors -- we agree they are quite amazing! Warm Wishes, Warm Your Floor

Posted 5 years ago

“The phone support and email support was exceptional and personal. Attention to detail and their verifying I wasn't overlooking an item to complete my project was appreciated.”

Helpful Report

Posted 5 years ago

Hi Susan - We are glad to hear our customer support was able to help! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Totally satisfied with product ease of installation and performance. Also very good support service.”

Helpful Report

Posted 5 years ago

Hi Louis - We're happy to hear the installation was easy! Let us know if we can assist with anything in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Very good customer service-polite and helpful. Thank you.”

Helpful Report

Posted 5 years ago

Hi There - Thank you for the feedback regarding our customer service. We take pride in assisting our customers. Warm Wishes, Warm Your Floor

Posted 5 years ago

“I purchased a replacement thermostat as the one in our Master bathroom stopped working after 15 years and two months. Installation was straight forward and works fine”

Helpful Report

Posted 5 years ago

Hi Roger - We are happy to year your master bathroom has warm floors once again! Warm Wishes, Warm Your Floor

Posted 5 years ago

“On time every time. Very pleased.”

Helpful Report

Posted 5 years ago

Hi Don - Wonderful to hear! Thank you for the feedback. Warm Wishes, Warm Your Floor

Posted 5 years ago

“WRF answered my questions and helped me with the layout of my floor. They also provided a discount via online order.”

Helpful Report

Posted 5 years ago

Hi Richard - We are happy to hear we answered your questions and have a nice floor layout. Please let us know if we can assist with anything else in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“When I just ordered a mat, they got in touch with me to make sure I understand that I also needed a thermostat, good cover.”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for the kind words, we appreciate you taking the time to write us a positive review! We take pride in making sure our customers get exactly what they need. Thank you, Steven!

Posted 5 years ago

“Customer service and support team were very knowledgeable and helpful. They help me pick up everything I needed for the job. Now it’s time to install it. Hope everything works”

Helpful Report

Posted 5 years ago

Hi Mario, We're very glad you enjoyed our service and we appreciate you taking the time to write us a positive review. Should you have any installation questions, don't hesitate to call us, we'll be happy to help! Thank you, Mario!

Posted 5 years ago

“Our heated bathroom floor was no longer heating. It was suggested by NuHeat that it was more likely the controller than the element under the tile. I ordered a new controller from Warm Your Floor. The process was easy and I had the controller in a couple of days - exactly when promised! However, the electrician determined that it was indeed the element and the way that it was wired and installed under the tile. A new controller wouldn't help in our case. Very disappointed! I will have to return the controller. However, my overall experience was excellent!”

Helpful Report

Posted 5 years ago

“Had it before, really like!”

Helpful Report

Posted 5 years ago

Hi Vicki - We love hearing you're a loyal warm floor fan! Thank you for purchasing your warm floor items from us! Warm Wishes, Warm Your Floor

Posted 5 years ago

“Warm Your Floor really delivered for us! Our NuHeat Harmony controller recently failed with two months left on the warranty. Unfortunately, it was out of production and the new Home controller wouldn't fit in our electrical box without lots of work. NuHeat had no new Harmonys but Warm Your Floor did. Mathew and Kelsey worked patiently with us, when NuHeat would not, to provide a new Harmony under warranty. This required more than a few phone calls. But, they remained courteous and committed to finding a solution for us.”

Helpful Report

Posted 5 years ago

Hi Richard, We're so glad you enjoyed our service and we appreciate you taking the time to write us a positive review. We work hard to make sure our customers are satisfied and provide the best customer experience possible. Thank you, Richard!

Posted 5 years ago

“The new unit was easy to install. And took care of the problem”

Helpful Report

Posted 5 years ago

Hi William - Wonderful, we love to hear how easy installation was! Warm Wishes, Warm Your Floor

Posted 5 years ago

“easy to order, priced fairly. great customer service.”

Helpful Report

Posted 5 years ago

Hi Steve - Thank you for the feedback. We are happy to hear you are satisfied and we were able to help. Warm Wishes, Warm Your Floor

Posted 5 years ago

“I replaced my 15 y/o infloor controller with the Nuheat touch screen controller. I was a little apprehensive because it stated the controller has limitations on the type of infloor temperature sensor it can work with. Fingers crossed and it works great! Love the touch screen and easy set up and display info.”

Helpful Report

Posted 5 years ago

Hi Don - Glad to hear you have warm floors once again! If you run into ANY issues, please let us know but it sounds like everything is working as planned. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Don’t usually do reviews You folks are over the top W price and extra instructions when factory instructions weren’t adequate Factory instructions were definitely confusing”

Helpful Report

Posted 5 years ago

Hi Ed - We are honored you placed a review, especially since you rarely do them. Glad you found the information to be helpful and make your project easier. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Great service, easy to install!”

Helpful Report

Posted 5 years ago

Hi Tom - Thank you for your feedback. We are happy to hear you had an easy install. Warm Wishes, Warm Your Floor

Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,179 reviews