WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,175 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The unit was easy to install and in no time my feet were warm”

Helpful Report

Posted 3 years ago

Enjoy those warm floors!

Posted 3 years ago

“Everything worked as expected.”

Helpful Report

Posted 3 years ago

We like to hear that!

Posted 3 years ago

“I have a heated floor in my four-season Sun Room. The thermostat that was installed when the room was constructed went out. I looked online to see if there was help with it and was directed to "Warmyourfloor". I ordered the unit that was indicated to replace the one I had and ordered it. It was delivered in just a couple of days. The day it arrived, I installed it and was pleased with the ease of operation - on-screen programming is fantastic and it is 100 times easier to operate than the original.”

Helpful Report

Posted 3 years ago

We are glad the new thermostat is even easier!

Posted 3 years ago

“I was very impressed with the customer service. we ordered from them and paid for the overnight air shipping. once the order was made I received a phone call from warm your floor just to check that the addresses on the order were correct so we had no issues with the shipping. Thank you for topnotch service”

Helpful Report

Posted 3 years ago

We are happy to hear everything went smoothly!

Posted 3 years ago

“item was delivered on time to the right recipient - thank you. J”

Helpful Report

Posted 3 years ago

You are welcome! Thank you for sharing your experience.

Posted 3 years ago

“Helpful website and rapid shipping! Now my floor is warm and my wife is happy.”

Helpful Report

Posted 3 years ago

Yay! We are glad you have a happy wife and warm floors!

Posted 3 years ago

“Everything went as it was supposed to go. Love that!!”

Helpful Report

Posted 3 years ago

We love it too!

Posted 3 years ago

“The good - I was able to talk to a live representative who was pleasant and knowledgeable. The bad - the product. I was surprised that my original 4ie thermostat only lasted 3 years and, as the representative informed me, only has a 3-5 year lifespan. Furthermore, when I received my new 6ie thermostat, I discovered that it has a vertical interface, not horizontal. Why would you design a replacement thermostat that has a different orientation? I had no choice but to cut a hole in the wall of my new kitchen and remount the junction box. This was a major inconvenience and worse for others who are not handy. Replacements should have been issued at no charge or a substantial discount. As someone who has worked in manufacturing management, I understand the importance of a quality product, customer satisfaction and customer retention. WarmYourFloors has fallen short in this area.”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback. We will make sure the manufacturer receives it.

Posted 3 years ago

“very competant tech person”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience with one of our customer service representatives!

Posted 3 years ago

“My thermostat was not working because of a lighting strike to my house ! Got on line and ordered this new upgraded thermostat and problem solved.”

Helpful Report

Posted 3 years ago

We're happy to hear everything else is okay! Glad we could help get it back to normal quickly.

Posted 3 years ago

“Great service”

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Posted 3 years ago

Awesome!

Posted 3 years ago

“On December 09, 2021, I had an electrician install the new model thermostat - 4iE-V03-WH-01 (to replace the older model 3iE - 6 yr old one that died). It was easy to program, and it works very well. I have no complaints about its operation. My only suggestion is that you offer the 4iE as a landscape (horizontal) model in addition to the portrait model that is currently available. Since the 3iE model was landscape in shape, it would have been nice to simply insert the new 4iE into the same wall opening. Instead, the drywall had to be cut to the new shape, and I now have excess cut out on each side. What were your engineers thinking when they replaced 3iE landscape shape with 4iE portrait? If I were judging your product on that one factor, of course I would only give you a 1 star. But the fact that the product works very well I am giving you a 5 star rating.”

Helpful Report

Posted 3 years ago

Thank you, James. We will make sure the manufacturer receives your input!

Posted 3 years ago

“Thermostat arrived just as ordered. A little late but that was just proof that Postmaster Dejoy's effort to slow down the mail was working. Put back together easily. Original thermostat had pigtails but replacement had terminals. Crimped and soldered spade connectors on jumpers from terminals to line and load wirenuts. Set up thermostat using built-in set-up program. Easy Peasy. Floor heating beautifully. Now all I have to do is get that rats' nest of wires back into an 18-cu in. box. Mission impossible. I'm gonna need a bigger box. The saga continues. Boiled down. Warm Your Floor did a great job. Thanks, guys.”

Helpful Report

Posted 3 years ago

You are welcome, Robert! Let us know if there is anything else we can assist with.

Posted 3 years ago

“My thermostat went out. The original was discontinued. WarmYourFloor suggested a replacement. We ordered it. It came very fast. We were able to install ourselves. Very easy! I would recommend WarmYourFloor and would purchase from them again. Thank you, the Carries.”

Helpful Report

Posted 3 years ago

You are very welcome, Steve! Thank you for the review.

Posted 3 years ago

“I could not have had a better experience”

Helpful Report

Posted 3 years ago

Thank you for sharing, Robert!

Posted 3 years ago

“I received my order timely and accurately.”

Helpful Report

Posted 3 years ago

Wonderful!

Posted 3 years ago

“The replacement unit was very easy to install. I highly recommend this product”

Helpful Report

Posted 3 years ago

Thank you for sharing, Denise!

Posted 3 years ago

“Very good experience, was able to pick up needed part at their company location in Southern California.”

Helpful Report

Posted 3 years ago

Glad you were able to use our pick-up option!

Posted 3 years ago

“Very easy app setup and equally easy to wire to replace NuHeat thermostat.”

Helpful Report

Posted 3 years ago

Thanks for sharing, Rich!

Posted 3 years ago

“I used this stat to replace my old Honeywell. The direction to wire and install the new stat we’re easy and well written. The programming was very easy to understand. Quality of this product is very good. I would recommend to a friend”

Helpful Report

Posted 3 years ago

We are glad the product is working well for you, William!

Posted 3 years ago

WarmYourFloor.com is rated 4.8 based on 2,175 reviews