WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,178 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not put on floor”

Helpful Report

Posted 4 years ago

Hi Daniel - Please let us know if you need any assistance when you do your install! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The staff and techs were very helpful in ordering the correct thermostat. Also, offered instruction on how to install. We have been very pleased with our floor system since installation.”

Helpful Report

Posted 4 years ago

Hi Richard - We are glad to hear the ordering went smoothly and we were able to guide you with an easy install. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Product is amazing with fast shipping. Customer service is a top notch group that is there if you run into a problem.”

Helpful Report

Posted 4 years ago

Hi Travis - Thank you for your kind words -- glad we could help. We will always strive to be "top-notch"! Warm Wishes, Warm Your Floor

Posted 4 years ago

“The thermostat fixed our problem!”

Helpful Report

Posted 4 years ago

Hi Donna - Easy peasy! Let us know if you need assistance in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“My thurmesr”

Helpful Report

Posted 4 years ago

“There was not enough material to do the whole floor. So, just had to do the center. Floor is cold around toilet, and one side of shower. Also, when we build again, can it be put inside the shower?? Under tile, of course.”

Helpful Report

Posted 4 years ago

“Part arrived not in the quality the we were expecting and I was still responsible for the return shipping. Despite technical expertise of my plumber who advised against installing the drain.”

Helpful Report

Posted 4 years ago

“If this worked which it doesn’t. It’s the worst set or directions I have ever seen. If it worked you would have to put three extra large electrical boxes in for all the wires. It doesn’t work. When I called for a technician, he was way to smart to talk to me. It’s very obvious why people stick with baseboard.”

Helpful Report

Posted 4 years ago

“The Nuheat Home thermostat works perfectly in controlling the heat to my tile bathroom floor. It is also much more easily programmable than the Nuheat thermostat it replaced (after 15 years of use). The only thing I wish the Nuheat Home thermostat had retained from the earlier Nuheat thermostat is the built-in nightlight, which was helpful in avoiding bumping into things when utilizing the bathroom at night in the dark.”

Helpful Report

Posted 4 years ago

Hi William - We are glad to hear you are enjoying the newer HOME Thermostat (other than the lack of a nightlight). We'll pass your note to the manufacturer. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Very easy to install my floors are warming up right now so relieved to have a simple thermostat LINDA BRYAN”

Helpful Report

Posted 4 years ago

Hi Linda - Glad to hear you are enjoying your warm floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Has not come yet”

Helpful Report

Posted 4 years ago

Hi Paul - According to our records, your order arrived on Dec 16. We apologize for any delay and the inconvenience this may have caused. As you may know, December shipping was experiencing an abnormal level of influx due to the holidays. Please let us know if there is anything we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Shipping was super fast and customer service was beyond expectations. They communicated a portion of my order would be slightly delayed and were willing to make arrangements to reduce delay time.”

Helpful Report

Posted 4 years ago

Hi Daniel - Thank you for understanding the shipping issues. And we were glad to help! Warm Wishes, Warm Your Floor

Posted 4 years ago

“We couldn’t live without these floors.... for longer than 3 days. Thank you. This is the forth unit we have purchased over the years and I wondered if I could return this one so you might tell me what’s happening to them. Tx”

Helpful Report

Posted 4 years ago

“Chelsea, was very knowledgeable about the problem I am having. The clip had broken that keeps the face plate connected. I was informed of a newer model thermostat that replaced the one I have (2013 model). I ordered the newest model. Haven’t received it yet. Hopefully it’ll work as well as the other one.”

Helpful Report

Posted 4 years ago

Hi Ron - Glad to hear Chelsea was helpful! Let us know if you have any issues installing the new thermostat. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Easy to install, but need kore information on the senor wire to connect in from panel.”

Helpful Report

Posted 4 years ago

Hi Helen - Thank you for letting us know. We will have someone from customer service reach out! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Good customer service, knowledgeable, helpful, on point. Preferred on line and received thermostat quickly. Installed and working!”

Helpful Report

Posted 4 years ago

Hi Jace - We are happy to hear you had the experience we strive for! Please let us know if there is anything else we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“my sales rep on this was absolutely perfect- she very clearly walked me through products and options and got me the right stuff quickly.”

Helpful Report

Posted 4 years ago

Hi Joshua - Thank you for the feedback, we greatly appreciate it. All feedback allows us to make sure we are providing our customers with what they need. Please let us know if there is anything we can assist with in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“The thermostat I purchased worked fine but when I received it it appeared to have been previously opened like it was a returned item.”

Helpful Report

Posted 4 years ago

“Super easy to work with.”

Helpful Report

Posted 4 years ago

Hi Christina - We are glad to hear our team was easy to work with! If there is anything we can assist with in the future, please let us know. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Kelsey was very helpful”

Helpful Report

Posted 4 years ago

Hi Joseph - Thank you for sharing your experience with Kelsey! We hope everything is working as planned. Please let us know if there is anything else we can assist with. Warm Wishes, Warm Your Floor

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,178 reviews