WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,177 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installed verify easy. Worked excellent. Love the WIFI feature”

Helpful Report

Posted 3 years ago

Hi Roy - That WIFI feature sure makes everything a little easier, doesn't it?! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Ordered new thermostat with absolutely no searching for product information. It was sent out immediately at lower cost than the last one I purchased from billows”

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Posted 3 years ago

Hi Mary Lou - We hope the "blind" purchase worked out. If you have any concerns, please let us know! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Extremely user friendly and informative website”

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Posted 3 years ago

Hi Edward - Thank you for sharing your experience with the website. Please let us know if there is anything we can do to assist you in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Great service. Fast shipping.”

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Posted 3 years ago

Hi There - Thank you for sharing your experience! Please let us know if there is anything we can assist you with in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Great service! Stunningly fast shipping!”

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Posted 3 years ago

Hi Shawn - Wonderful! Enjoy those toasty floors. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Friendly and professional phone order. Took longer than expected to receive order via USPS”

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Posted 3 years ago

Hi James - We apologize for any delay in the shipment. The country has had some weird weather that we can't control, but we are glad it got there. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Truly easy and satisfying to install! I had my time guy install the soundproof mat that was recommended. When he was done for the day my son-in-law and I installed the wires in the evening. We both read the instructions and watched a video or two before we started. Everything was easy to understand and easy to install.”

WarmYourFloor.com 5 star review on 24th February 2021

Helpful Report

Posted 3 years ago

Hi Megan - Thank you for sharing your experience and pictures. Glad to know the install went smoothly. Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 3 years ago

“We have had heated floors for about 8 years and one of the the thermostats failed. We were able to order a replacement and it shipped out quickly. We are very pleased with our floors and the customer service from Warm Floors. (Since I could track the package through USPS I could tell it was shipped promptly but was not delivered for a number of days possibly due to weather)”

Helpful Report

Posted 3 years ago

Hi Dennis - Thank you for sharing your experience! The weather sure has played an interesting role in shipping as most of the county has been having crazy weather. Glad you were able to get everything. Warm Wishes, Warm Your Floor

Posted 3 years ago

“I have tried to call this source to get some help the unit GFCI keeps tripping and not help from them”

Helpful Report

Posted 3 years ago

Hi Brad, Our records show a customer service rep did speak with you later in the day this was written. Has your problem been resolved? Please let us know, we want to help. Thank you, Brad.

Posted 3 years ago

“The product I purchased was great and works perfectly. However I needed the item next day delivery and I paid extra for next day delivers and received it 4 days later. Talked with UPS they would not help me. So I'm out 60 bucks for a overnight delivery I received 4 days later.”

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Posted 3 years ago

“The girl who helped me was very helpful and had good technical information”

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Posted 3 years ago

Hi Frank - Thank you for sharing your experience! Glad to know our CS team was able to assist you. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Easy to order and great customer service. Installing the mat and thermostat were a breeze.”

Helpful Report

Posted 3 years ago

Hi Darren - We love easy installations! Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 3 years ago

“It is easy to use the only thing that would be nice if google or alexa could control it as well.”

Helpful Report

Posted 3 years ago

Hi Dale - That's a fair wish for Google/Alexa to work better with the thermostat you purchased. Unfortunately, the closest that model can get to that level of automation is a low-voltage wired connection (dry contact) that allows the HAS to switch the thermostat between the Heating setting and an ‘Away’ setting to help the system operate more efficiently when no one is home. Please let us know if you have any other questions. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Mathew was very helpful in explaining the issue with our old thermostat and helped us chose the right replacement. The thermostat arrived right on schedule and when I went to install it the old one was working again. As a result I just spoke with Elmer and he said that I could return the unopened box for a full credit. But he also asked how old the existing until was which is about seven years and he said that is about the life expectancy and that the old one may fail again soon. On that basis I decided to keep the new unit. The bottom line is that I find this company to be very accommodating with a knowledgeable and very helpful professional staff. It is a good company to do business with.”

Helpful Report

Posted 3 years ago

Hi Al - Glad to hear Matthew was able to provide you some options. And happy to hear you have your backup thermostat on hand when the old one officially stops working. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Great technical help, quick shipping, good product!”

Helpful Report

Posted 3 years ago

Hi Matthew - Glad to hear we could walk you through some of the technical details! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Great product packaged in just the right sized kit for our needs. Friendly and helpful staff on the phone to answer questions too.”

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Posted 3 years ago

Hi There - Awesome! Glad we could help. Warm Wishes, Warm Your Floor

Posted 3 years ago

“Was a replacement for one that was bad. Easy to install and works great”

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Posted 3 years ago

Hi Chris - Glad to hear you have toasty floors again! Please let us know if you need anything in the future. Warm Wishes, Warm Your Floor

Posted 3 years ago

“I was so happy to discover your ad on the internet because ai live in Dana Point and it was my job to buy the heated floor for the tile man. I didn't have a clue of all your options. When I called, Matthew? walked me through it, rang it up and had it waiting for me that day. Thank you, thank you. Wonderful job.”

Helpful Report

Posted 3 years ago

Hi Kathleen - We were happy to guide you through everything. Please let us know if you need anything in the future! Warm Wishes, Warm Your Floor

Posted 3 years ago

“Shipping was fast. The Nu Heat temperature swing of 4 degrees is interesting. The old NuHeat stayed within 2 degrees odbthe set temperature.”

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Posted 3 years ago

“My question was answered completely and courteously, shipping was very fast, and the product met all my expectations!”

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Posted 3 years ago

Hi Randy - Wonderful! Glad to hear everything went smoothly. Enjoy your toasty floors. Warm Wishes, Warm Your Floor

Posted 3 years ago

WarmYourFloor.com is rated 4.8 based on 2,177 reviews