WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,178 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT customer service!!!”

Helpful Report

Posted 4 years ago

Hi Andrew - Thank you so much for your feedback, we really appreciate it. As always, if there is anything we can do to assist you, please let us know! Warm Wishes, Warm Your Floor

Posted 4 years ago

“I received a thermostat from Warm Your Floor to replace a thermostat that had failed. I connected the new thermostat. I'm handy, so it was no big deal. The new thermostat works electrically, but the touchscreen user interface is bad. The touch screen is not aligned, so when I touch the screen it activates a button that was not intended, or does not work at all. I have to figure out where to touch the screen to activate an icon that is in an entirely different portion of the screen. Poor quality.”

Helpful Report

Posted 4 years ago

Hi David - Thank you for providing this feedback. I will make sure a customer service rep reaches out to you in an effort to rectify this issue, you shouldn't have to deal with that. Sorry for any inconvenience, Warm Your Floor

Posted 4 years ago

“An electrician said I needed a new thermostat, so I ordered this one. Put it on and still nothing. I tried to return but was told because it was out of the box I could not. I am simply trying to troubleshoot my floor and am very disappointment that a perfectly packaged product could not be returned.”

Helpful Report

Posted 4 years ago

“Great customer service Required floor mat was in stock, straight forward install. Heat mat and thermostat work perfectly. Thank you”

Helpful Report

Posted 4 years ago

Hi Douglas - We are so glad to hear you are enjoying your warm floors! Please let us know if there is anything we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Called trying to get information on how to return the thermostat I ordered. We did attempt to install but I think there is an issue with the floor heater. Was told I could not get a refund. Product was brand new only installed for basically 10 minutes. Will not buy your product ever again.”

Helpful Report

Posted 4 years ago

John, Per our conversation, you explicitly said you were having trouble with your existing system believing it was a thermostat issue, and purchased a thermostat from us to replace your old one. You said after installing the replacement, it did not fix the issue so you believe there is a problem in the floor. Since the problem is not with the thermostat, and the thermostat has been installed, we can not take it back for a return. Our return policy does clearly state the item needs to be in brand new condition to be returned.

Posted 4 years ago

“Received the floor quickly, next week it will be installed, so reviews to come. So far good thanks”

Helpful Report

Posted 4 years ago

Hi Michael - Glad everything came quickly! Please let us know if you have any issues installing. Warm Wishes, Warm Your Floor

Posted 4 years ago

“If you can do in floor heating , that's still the best way to go, but if you're retrofitting, this is a good alternative.”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“My old programmable thermostat suddenly failed to heat my floor when it was supposed to and to the proper pre-set temperature. The new Home thermostat was easy to install, straightforward to program, and now works very well. I particularly like the diagnostic testing feature on the Home thermostat.”

Helpful Report

Posted 4 years ago

Hi Stephen - We are glad to hear everything is now working and that the HOME t-stat is working well! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“no you cannot understand the people who are trying to help you”

Helpful Report

Posted 4 years ago

Hi Leroy - We are sorry to hear that. If you have questions that need to be answered, please reach out to us - 1 866 558 3369 - we would be happy to help. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Prompt, efficient, cordial service. Have yet to have thermostat installed, but am sure it will be fine.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Please let us know if we can assist in the future.

Posted 4 years ago

“New thermostat arrived quickly.”

Helpful Report

Posted 4 years ago

Wonderful! Please let us know if you need assistance in the future.

Posted 4 years ago

“Linda did a great job walking me through an analysis of my problem and helping me select the correct replacement part. She also was very helpful in describing what I would need to do to install the part successfully. Wish all my troubleshooting interactions went this well.”

Helpful Report

Posted 4 years ago

Hi Gerald - Happy to hear Linda was able to walk you through everything. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Timely delivery. Have not yet installed the unit due to the holiday. I will reach out if I have any issues.”

Helpful Report

Posted 4 years ago

Hi Michael - Glad to hear everything arrived in a timely manner. Please let us know if you have any questions about the install. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Works like a charm”

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Posted 4 years ago

“Ordered replacement thermostat. Fast delivery.”

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Posted 4 years ago

“Parts arrived quickly and instructions were plain and simple to understand. Thank you.”

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Posted 4 years ago

“The installation of my replacement thermostat went smoothly. I had a question and the help desk was very friendly, clear and efficient.”

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Posted 4 years ago

“Great product and easy to install. On time shipping”

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Posted 4 years ago

“Still waiting to be delivered!!!”

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Posted 4 years ago

“Was quickly delivered, and easy to install.”

Helpful Report

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,178 reviews