WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,179 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I talked with your support tech, placed my order, and arrived fast. I have not installed floor heat yet. It is scheduled to be installed the week of the January 24th. Thanks. I know if I have any issues you will be there fore me.”

Helpful Report

Posted 4 years ago

Hello, We are always here for our customers! Please do not hesitate to call us if you need any assistance with your system. Thank you!

Posted 4 years ago

“Very nice people, and got my order as we wanted. Excellent!!”

Helpful Report

Posted 4 years ago

Hi Jorge, Thank you for taking the time to write us a review! Our staff is thrilled you had a great experience with us!

Posted 4 years ago

“GFIC tripped repeatedly. Thermostat was said to be at end of life. So bought a replacement. Installed that and the new one tripped out. Unwired one of the two mats connected in the circuit and now it no longer trips. However, the temperature sensor is not near the mat that is apparently okay, so it keeps heating the floor trying to reach the set point. Bottom line, this system is shot and to fix it I’ll have to tear up the tile floor after just five years without knowing why it went bad. Very unhappy.”

Helpful Report

Posted 4 years ago

Kenneth, Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us at 866-558-3369 and allow us to assist you with troubleshooting this issue. Thank you, Kenneth.

Posted 4 years ago

“We have loved the heated floors and your thermostat. However the longest we have had these thermostat's last is two years. Really wished they would last as long as the warranty and when they fail it was easier to use the warranty. It's difficult enough that most of us just give up and buy another.”

Helpful Report

Posted 4 years ago

Richard, The thermostats have a 3-year warranty from date of purchase. Please contact us at 866-558-3369 and we can assist you. Thank you!

Posted 4 years ago

“Paid for next day shipping. Items were not even shipped 48 hours after the order was placed. Yes, it was shipped “next day” but was not received when the shipping calculator guaranteed. Disappointed”

Helpful Report

Posted 4 years ago

We apologize that our service did not satisfy your expectations. This order was placed on a Saturday when we are closed so it was shipped on Monday via next day air shipping. We apologize if there was any confusion that your order would ship sooner.

Posted 4 years ago

“I called regarding a thermostat issue for my NuHeat system. The representative was very helpful. I ended up purchasing a new thermostat that was delivered quickly. Kudos for fantastic customer service!”

Helpful Report

Posted 5 years ago

Sheri, We appreciate you writing us a review, thank you! We pride ourselves on having friendly and knowledgable staff and your words reaffirm that, thank you!

Posted 4 years ago

“thank you for your help in setting the unit up as the manual leaves a little to be desired”

Helpful Report

Posted 5 years ago

Ed, Thank you for your kind words, we pride ourselves on having knowledgable staff. We're so glad you had a great experience with us!

Posted 4 years ago

“Excellent service, quick turnaround.”

Helpful Report

Posted 5 years ago

Ed, Thank you so much for your kind words! We appreciate you sharing your input with us.

Posted 4 years ago

“Great customer service and product was new in the manufacturer packaging.”

Helpful Report

Posted 5 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Posted 4 years ago

“Your staff was fast and attentive! We haven't installed the product yet but the speed at which it got shipped was excellent. Thank you!”

Helpful Report

Posted 5 years ago

Michelle, Thank you for your review! Our staff works hard to provide the best customer service possible. We're so glad you had a great experience with us!

Posted 4 years ago

“Order the recommended replacement thermostat on line and received it on time as promised. The replacement thermostat was easy to setup via the wizard application. The screen is clearer and fonts are easy to read without use of magnifying glass and or glasses. HIGHLY recommend the site for product etc. etc. and most important. THE BEST PRICE!!!!”

Helpful Report

Posted 5 years ago

“i have yet to install the product but it appears to be user friendly i'll let you know more later.”

Helpful Report

Posted 5 years ago

“Great support and easy to do business with.”

Helpful Report

Posted 5 years ago

“The Thermostat should have a longer lifespan than eight years.”

Helpful Report

Posted 5 years ago

“Good floor heating”

Helpful Report

Posted 5 years ago

Hi Gary, Thank you for your positive feedback. We are happy to know your floors are warm and toasty and we are always here to assist our customers. Warm Wishes, Warm Your Floors

Posted 5 years ago

“Amazing pre-sale customer service and fast shipping. Thanks so much!”

Helpful Report

Posted 5 years ago

Hi Jon, Our customer service is always here to assist you and we are happy you received speedy delivery on your order. Don't hesitate to reach back out to us should you need further assistance. Warm Wishes, Warm Your Floors

Posted 5 years ago

“Everything necessary is included, good instructions.”

Helpful Report

Posted 5 years ago

Hi! It always feels good to get everything you need up front and clear instructions for an effortless installation. We are happy to know you are a satisfied customer and we are always here to assist. Warm Wishes, Warm Your Floors

Posted 5 years ago

“Excellent customer service”

Helpful Report

Posted 5 years ago

Hi Don, Thank you for the great feedback! Our customer service team is always here to assist you. Warm Wishes, Warm Your Floors

Posted 5 years ago

“Very dependable controls and much simpler to install and program versus previous models.”

Helpful Report

Posted 5 years ago

Hi Jay, We are very happy to hear that you are satisfied with your purchase model and it's ease of use. Don't hesitate to reach back out to us if you should need further assistance. Warm Wishes, Warm Your Floors

Posted 5 years ago

“Nice job. worked great. Thanks”

Helpful Report

Posted 5 years ago

Hi Ron, Thank you for the great feedback! We are always happy to hear from satisfied customers. Don't hesitate to reach back out if you should need anything additional. Warm Wishes, Warm Your Floors

Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,179 reviews