WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,262 Reviews

95 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

WarmYourFloor.com 5 star review on 17th December 2023

Carl P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I installed between-the-joists warming rolls under the central third of my family room floor. In the winter, this room was always the coldest in the house, typically by 5 or 6 degrees. After installation the room is now only about 2 degrees colder - not apprecialble enough to really notice, so this system worked to my satisfaction. Installation was straightforward but not easy as access to the area under the floor was constrained - but I was able to do all of the work myself so the only expense was the product itself.”

Helpful Report

Posted 1 month ago

Thanks for the detailed review, Paul! It’s great to hear the system made a noticeable difference and that you were able to tackle the installation on your own, even with the tight space. Sounds like a job well done—enjoy those warm floors!

Posted 4 weeks ago

“Unnit was fine, I hate the small screw terminal placement for connection.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Karl. We're glad the unit is working well, and we understand your concern about the terminal placement. We’ll be sure to pass it along to our team. Enjoy those warm floors!

Posted 1 month ago

“Had what I need for the job”

Helpful Report

Posted 1 month ago

Thanks, James! Glad we had just what you needed to get the job done. Enjoy those warm floors!

Posted 1 month ago

“I originally had the thermostat set on the floor and I couildn't get it to work? After setting it on the air setting everything seemed to work OK. It's been on for a couple of days. I'll keep checking it. Frank Capilla”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Frank! It’s good to hear things are working after adjusting the setting. If you notice any issues as you continue to monitor it, don’t hesitate to reach out. Wishing you warm and comfortable floors!

Posted 1 month ago

“Found the kit and instructions pretty clear with the exception of the heat gun needed. I tried using a high heat blow dryer but the temperature was not high enough to melt the solder in the splice piece. I had to go to hardware store in middle of repair and purchase one. You should probably give a specification on the temperature needed for the heat gun to melt the solder so the next user isn't caught unawares.”

Helpful Report

Posted 2 months ago

Thank you, Randy, for your helpful feedback! We appreciate you bringing this to our attention. We'll definitely consider adding a specification for the temperature required for the heat gun to help others avoid any surprises. We're glad the rest of the kit and instructions were clear, and we hope your floor is now working perfectly!

Posted 2 months ago

“If you can keep the wiring labels and location on the controllers the same from year to year, it would make replacing easier.”

Helpful Report

Posted 2 months ago

Thank you for the feedback, Claudia! We understand how helpful consistency can be, and we’ll certainly take your suggestion into consideration to improve the process for future replacements. We appreciate your input!

Posted 2 months ago

“We got a new thermostat and after 5 days its working great. The only real problem is that we went from a two gang box to a one gang box and had to fabricate something to fit the new thermostat. Warm your floor SHOULD sell a plate that would make this easier. Other than that the thermostat is working "as advertised."”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Doug! We're glad to hear the thermostat is working great for you. We appreciate your suggestion about the plate and will definitely look into that for future improvements!

Posted 2 months ago

“My third unit so installation was simple. Only difficulty was floor sensor wiring. The holes for inserting the wire were too low and pushing stranded wire ito the holes was difficult.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Rand! We're glad to hear the installation process was simple overall, but we appreciate you letting us know about the difficulty with the floor sensor wiring. Your input helps us improve, and if you need any assistance, please don’t hesitate to reach out to us at 1-866-558-3369!

Posted 3 months ago

“The product is good and is working well. The instructions, however, could use more detail. Especially the wiring instructions. For instance, how to feed the wires into the back so the device fits into the electircal box, how to determine the neutral power wire, and how to feed the sensor wires into the connector from the bottom up.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Donna! We're glad to hear the product is working well for you. We appreciate your suggestions about the instructions and will review them to improve clarity, especially for wiring details. If you have any further questions or need assistance, please don’t hesitate to reach out to us at 1-866-558-3369—we’re happy to help!

Posted 4 months ago

“I can't really coment on the website since I called on the phone and was transfered to sales who were quite helpful and provided great service. The Foor is working great now the controller actually sends power to the heating Elements. Ralph Brandon”

Helpful Report

Posted 5 months ago

Thank you, Ralph! We're so glad to hear our sales team provided great service and was able to assist you over the phone. It's fantastic that your floor is working perfectly now—enjoy those warm floors!

Posted 5 months ago

“Very easy to install and performs well for LVP flooring. I was a little disappointed that there are two temperature sensors and there is no discussion about how to connect them. It's not obvious that one is purely a spare. But otherwise I'm very happy with the product and the online customer service.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Thomas! We're glad to hear installation was easy and that it’s performing well with your LVP flooring. We appreciate your note about the temperature sensors and will work to make that detail clearer—your insights help us improve.

Posted 5 months ago

“Was a really great experience! Live help that were knowledgeable, helpful and nice. Excellent customer service!”

Helpful Report

Posted 6 months ago

Thank you so much for your kind words! We're delighted to hear that our live support team made your experience a great one. Providing knowledgeable and friendly service is always our goal—thanks for letting us know we hit the mark!

Posted 6 months ago

“this thermostat replace a cheaper one from another company, not cheap but far better”

Helpful Report

Posted 6 months ago

Thank you for your review, Jebediah! We're glad to hear that our thermostat exceeded your expectations and provided a noticeable improvement in quality. We appreciate you choosing our product and hope it continues to serve you well!

Posted 6 months ago

“Quick, easy and accurate ordering and delivery!”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience, Adam! We are proud to provide quality parts with quick delivery.

Posted 11 months ago

“Product is great, but disappointed in the shipping cost to alaska”

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Posted 1 year ago

Thank you for sharing your experience, Chris! We appreciate the feedback and are glad to hear you are happy with the product.

Posted 1 year ago

“Before I placed the order, I phoned to make sure the new unit was compatible with the unit to be replaced. I was told installation was basically: unplug the old, plug in the new. WRONG! I had to re-wire to connect the new unit, basically a new installation. The control unit is working fine, but installation was delayed a couple weeks until I had time to do a more complex job than I had planned.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience Donna! We are always one phone call away if questions arise. We are glad to hear you were able to install the thermostat and it is working well.

Posted 1 year ago

“Had a thermostat failure. Website was great. Chat feature identified the replacement part promptly and shipping was good. Arrived within a day of their promise. Not Amazon quick but very good. However, maybe engineer/manufacture a product that doesn’t fail in 4-5 years? In summary, very good website experience, average product experience, 4 star net rating. Above average company!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience Robert! We appreciate your review on our website user experience and our company.

Posted 1 year ago

“I’d give 5 stars, but we still haven’t worked out the kinks!! It installed without too much difficulty, put floor down on top…. But have one strip that’s not heating, still trying to figure out the thermostat. Hopefully with more time & some advice from tall, we’ll have it all figured out!”

Helpful Report

Posted 1 year ago

Thank you for sharing Monica! Please feel free to reach to us with any question and troubleshooting you may have: 1-866-558-3369.

Posted 1 year ago

“Have to turn the electric box 90 degrees for new thermostat, why do you charge the mounting configuration? The instructions for operation the thermostat could be made simpler and a little more step by step.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Edmond. I will relay this back to the team!

Posted 1 year ago

“Thanks for the survey, this is the second one I received. Love the product, love the service. Dont need more Surveys”

Helpful Report

Posted 1 year ago

Thank you for the feedback Mark! We appreciate your review.

Posted 1 year ago

WarmYourFloor.com is rated 4.8 based on 2,262 reviews