Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.46

2.5 Rating 230 Reviews

29 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 5 star review on 28th March 2024

Jim Clark

Warner Leisure Hotels 1 star review on 7th December 2022

Anonymous

Warner Leisure Hotels 4 star review on 19th July 2022

Drean.

Warner Leisure Hotels 5 star review on 20th June 2022

Lawrence Trent

Anonymous

Anonymous // 01/01/2019

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“Just returned from Alveston Hall after a four night stay. Stayed in a signature room which was good. Paid extra for a large balcony which was disgusting,probably had not been cleaned since it was built,bird mess all over the glass,wooden hand rails covered in algae. The dining experience was not good food below average not much choice and obviously very short of staff.Staff need training in customer service one of the dining room staff was extremely rude to a guest causing embarrassment to everyone. The grounds have not had the attention that they require and have just been let go. This was our first experience with Warner’s and it will our last definatley not worth the money.”

Helpful Report

Posted 3 years ago

“We decided to celebrate our 53rd wedding anniversary by treating ourselves to, what we hoped, would be a luxury break but, unfortunately, we were rather disappointed. Nidd Hall is a beautiful old building in a lovely location but our guest experience did not live up to the standard we expected for the cost incurred. The staff were very friendly and helpful. What was lacking was the attention to detail. The room was fine but there were aspects of service which were lacking. We did enjoy our afternoon tea even though we found that the plain scone was inedible as it appeared to be frozen. This was rectified quickly and courteously. The rest of the food we had was of a reasonable standard but lacked flavour. We used the library but were disappointed that there were no coffee table books to look at, just a magazine. I regret to say that we will not be recommending this hotel.”

Helpful Report

Posted 3 years ago

“Have just returned from a great week end stay at Bodelwyddan Castle, cannot fault anything, beautiful place and surroundings, and now Warners have also bought the Castle itself, we were informed. The entertainment was excellent, with the great Paul Da Vinci show and an excellent tribute group to the Bee Gees. plus Disco inferno. The staff, food everything was excellent despite the Covid problem, the staff wore masks the whole of the time, guests by choice. Well done Warners, it was the break we needed.”

Helpful Report

Posted 3 years ago

“We have just spent 3 days at Warner Hotel's, Thoresby Hall, which cost nearly £900 and the whole experience was a massively overpriced disappointment. The service was absolutely appalling as we were often having to wait half a hour or more between courses for dinner and on 2 occasions our order had been forgotten and it was 25 minutes before our wine turned up. Tea and coffees were served at all meals by a waiter but often they served one or two tables in the smaller dining rooms and then simply disappeared. Our bedroom was on the 4th level of the new building which was like an absolute sauna and it was so hot we couldn't sleep even though the outside temperature was less than 16 degrees at night. There was an electric fan in the room but that didn't help nor did having the windows wide open. 2 floors down it was 10 degrees cooler. Many of the reception staff didn't even understand about the leisure activities and sent us on a long walk down to the spa reception when they should have been taking the booking for things like archery themselves. Once they was no milk provided after the room was cleaned and it took over 90 minutes before any turned up by which time we'd had a cup of black coffee and left. Yes many hotels are suffering staff shortages but Which magazine has rated Warner as one of the best hotel groups but this was the very worst experience we have ever had in a hotel, anywhere in the world. And to top it all there was a Fun fair/music festival in the grounds in front of the hotel which was so loud and that you couldn't hear yourself speak when sitting on the terrace or in some of the lounges. All in all it was a dreadful experience. Give Warner hotels a miss, you won't regret it. We weren't the only ones making these same complaints by any means.”

Helpful Report

Posted 3 years ago

“Stayed at studley castle in july food cold staff unhelpful room above outside bins and above the extractor fans for kitchen area so new exactly what the meals at night were going to be never had the same table or waiting staff at meal times told it was not to overwhelm the kitchen and waiting staff I'd factored in the covid problems we had not had a holiday since 2019 and was looking forward to this break at warners new flagship hotel I've had better food at wetherspoons”

Helpful Report

Posted 3 years ago

“Cancelled holiday July 2021. Promised Full refund. 50 days later, numberous e-mails and phone calls still not received refund. Be aware!”

Helpful Report

Posted 3 years ago

“We have stayed at Warner’s since 2006 and always had a great time, we constantly recommended Warners to friends and family but having just spent 4 nights at Holme Lacy we were very disappointed with the standard of food and service. We must add that the majority of the staff were friendly and polite, but having paid £200 for our evening meals it certainly was not value for money. The food was cold, overcooked, uninspiring, the menu range was very poor. We were bitterly disappointed. We did miss the carvery and hope that Warner will reinstate the breakfast and evening meal experience. We are aware of the present circumstances (COVID) but hope that when normality returns Warner’s will as well.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Five of us enjoyed our break at Corton BUT the following are irritations. Decent furniture outside the chalets. £5 added to the price of a bottle of wine and general increase in drinks prices. Poor quality wine list. Diet lemonade on tab for diabetics. No coasters. No shop - come on we need a shop. More entertainment during the day. Don't touch the plates-where is the sign. Staff have trays to clear the tables. £60 for a patio, come on make you money up some other way.”

Helpful Report

Posted 3 years ago

“Spa break that I booked was not available as only one member of staff works on Monday, and she was fully booked up months or before On my arrival other leisure facilities were closed for one and 1/2 hours when it reopened there was too many people who wanted to use it so this was not available also Raised concerns with the on site manager who became very aggressive dismissive and unprofessional”

Helpful Report

Posted 3 years ago

“Our stay at Nidd Hall starting 19th July was disappointing. Room 181 a signature room was dark and dismal, the light was turned on for reading in daylight hours. The view from the porthole window was the roof! There was a leak from the bathroom sink which was reported to the house keeper who organised a plumber who couldn’t fix the problem that day but never came back. We were told that we couldn’t change the room. We later found that the leak had not been reported to reception and also that we were mis informed about a room change. The head receptionist offered us a change on Wednesday evening, we declined as we were leaving on Friday morning. In fairness she gave us a discount on our drinks bill, a service accepted reluctantly. The restaurant was way below the usual Warner standard. We had problems with the restaurant manager who was rude and incapable of dealing with clients with mobility problems. There is a one way system in the restaurant but as my husband uses a scooter we had to enter through the exit. The system of booking in each meal meant that we were left waiting on more than one occasion. We were allocated a table on the first evening because of our limitations but on more than one occasion other people were sitting at it. He made no attempt to solve this problem in fact telling us it wasn’t his fault if other guests sat there, clearly he had directed them to that table! During our stay when ordering drinks etc. We were asked if we had a Warner card. I had had an email asking me to register and had done so. This was our fifth visit to Warners. A silver card arrived today with a covering letter which said that you were pleased that we had enjoyed our FIRST break with you. Do you not have customer records? I am regularly emailed by you company so someone knows us! I have read other reviews on line and it would seem I am not the only disappointed customer. We have all had a hard time of late but the fact remains that Warner holidays are not inexpensive. We have always felt we had value for money but not this time. Perhaps the biggest disappointment is what appears to be the lack of communication. I have filled in the feedback form and tried to email about our break. Perhaps the company is a little blinkered just now, my advice is read your reviews and speak to you customers while you still have them.”

Helpful Report

Posted 3 years ago

“We left a day early, we just couldn't face another meal! Sad to say the food at Littlecote was awful, our first dinner was tepid the full English breakfast was cold the eggs were well over cooked, to make things worse the replacement dishes were wrapped in cling film under a light waiting for the current trays to be used, heaven only knows what that was like! Moving on to the evening meal we both had lamb shanks (tepid) cold greasy roast potatoes and cold vegetables. The last straw was breakfast on our penultimate day eggs royale brought to us instantly after ordering stone cold, we couldn't take anymore sorry Warner unless you go back to pre-Covid standards we will not return.”

Helpful Report

Posted 3 years ago

“The hotel @ Holme Lacy was good, grounds & facilities but the food was badly cooked & not up to previous standard. Hake like cardboard, lamb shank could not get my fork in, items missing from plate & since when was an omelette some beaten egg cooked flat. Very disappointing & quite a jump in the price. Valerie”

Helpful Report

Posted 3 years ago

“Received upgrade,offered to pay,told it was free,2 double rooms,single occupancy,realised no milk in room,rang reception,was told because the upgrade was free we would NOT be given milk !!On the way to the “icemaiden” met a staff member,told her,15 mins later,milk delivered!!Beat that 😡 felt sorry for the staff,food disappointing,ThoresburyHall”

Helpful Report

Posted 3 years ago

“We had a 4 day Gold Break at Gunton Hall Suffolk, re-booked from April 2020 owing to the Pandemic. The staff are always chatty and helpful. On a previous visit in June 2021 to Gunton Hall we made a complaint about slow waiter/waitress service in the Theatre (we waited 30 minutes to be served drinks). This has now been addressed and the staffing levels have improved. We still have a gripe concerning the price of alcoholic drinks and lunch time food. We tend to lunch off site now and limit ourselves to no more than two drinks each in the evening. The quality of the food was adequate but not as good as in pre-pandemic times. Would like to see the return of the evening carvery and self service salad bar. There are still no salad options on the evening menu. If you require a coffee after dinner it still has to be purchased as a separate item. Our week was a Gold 4 night break, with ballroom, and sequence dancing offered. The resident band played only 4 ballroom dances before they moved onto general disco dancing. The lack of ballroom and Latin dancing was disappointing and not as advertised. To warrant the increase cost of the holiday package, drinks and lunch time food we feel Warners need to up their game to pre-pandemic levels and give us back the experience we used to look forward to every time we booked.”

Helpful Report

Posted 3 years ago

“My wife and I have just returned from a 3 day break at Littlecote House Hotel. Overall we enjoyed our stay; the grounds are lovely with plenty of quiet sitting out areas and the roman remains are well worth a visit. The included activities are a definite plus point. The breakfast and dinner menus offered a good variety of choice, the food was well cooked and presented and the staff were friendly and helpful. Unfortunately, while overall masks were generally worn indoors and arrangements generally provided reasonable distancing, this was not the case for the late evening entertainment in the main theatre. Very few people wore masks and spacing was at best minimal. This was made significantly less safe when the audience was encouraged to stand up and join in the singing, which large numbers did. We felt unsafe and left. As a consequence, and for this reason only, we will not be visiting a Warner hotel again during the present pandemic.”

Helpful Report

Posted 3 years ago

“Holme Lacey Warner Hotel. Lack of staff in restaurant, 30 minute wait time from being sat at table to order being taken. Evening entertainment whilst waiting for the main event on the Saturday evening, which was an Abba tribute group, who were good, the entertainment manager decided to put on smutty music videos for 45 minutes, which were totally inappropriate for the type of audience. I was disgusted that he continued to play them, even though I made a complaint and people were walking out.”

Helpful Report

Posted 3 years ago

“Trying to get a refund on a holiday cancelled in june transferred to a holiday booked for october. 4 phone calls 4 emails and 1 letter Still can not get money transferred. Wont ever book again”

Helpful Report

Posted 3 years ago

“Just stayed at Holme Lacy Hotel. On the whole a nice hotel with pleasant and helpful staff. Disappointed that one of the electric car charging points didn’t work so only one available for whole hotel. Biggest problem was the lack of meal choice for vegetarians. Only one choice of main course so if you didn’t like anything you were up the creak without a paddle. The first night was given an omelette as could not eat the mushroom dish on offer. The last evening it was a curry and I was informed that the kitchen was busy so wouldn’t be able to offer an alternative. I ended up with the soup starter as a main course. No air conditioning in any of the bedrooms. No sleep during our 4 night stay. Provision of small fan that just circulated the hot air around. Air conditioning in restaurant didn’t work until our last night.”

Helpful Report

Posted 3 years ago

“After sitting in the car for a long time owing to road works to find we had no hot water.So had to boil a kettle to have a wash.Had eggs benedict this morning cold.”

Helpful Report

Posted 3 years ago

Warner Leisure Hotels is rated 2.5 based on 230 reviews