Warner Leisure Hotels Reviews

2.5 Rating 230 Reviews

29 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Hi my mum has booked to stay at Bodelwyddan next month but is unable to travel due to a back injury can she have a refund which will be supported by a G.P ‘s . report.

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Asked by Eryl (3 months ago)

Do you have ground floor rooms with patio and Parking outside please? If not which hotels in the group do we have stayed in so many now I cannot remember would it be cricket st Thomas?

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Asked by Jacqueline mack (3 months ago)

Can I upgrade my room in sinah Warren for this weekend? Have booked a standard room and would prefer a signature room. Booking is made under the name of Mrs J Bourne booking no 13173522. I am the other person in the room.

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Asked by Carol Rose (5 months ago)

Please can you tell me the way to find out about getting a regular seat reserved every night at our holiday in the castle North Wales in August.

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Asked by Glynis Downing (7 months ago)

How to complain about a 'tired' room

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Asked by Elaine Roast (9 months ago)

hi. have just put a question on your got a question page about an hour ago , and i see you have deleted it already. it was regarding a £50.00 gift voucher that had just expired and you will not extend it. you said you were sticking to your terms and conditions. 15/03/2023 8.57 am

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Asked by graham smith (1 year ago)

good morning. my wife has a £50.00 gift voucher, given to her by her work friends as a leaving present ,due to her having cancer and having treatment. her condition is now stable for now, and just ready now for a break. unfortunately the gift voucher ran out 29th november 2022. i had a live chat with simon harley who then passed it on to his supervisor jade east brown to see if it could be extended. the answer was NO and said they stick to their policy terms and conditions and said it has expired. i think this is a little harsh and feel that no one in customer services has a heart. what they do not realise is the voucher would be used on accommodation and we would be dinning with them and drinking in their bar spending more money. i think in these hard times especially the hospitality trade, i cannot see how they can refuse any income. i must say my wife was a little upset with the decision knowing it was a special present. may be some one at warner with a heart and a bit of clout may look at this in another light. maybe. the gift card voucher number is H521708. i think there should be some discretion with your terms and conditions. many thanks graham smith..

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Asked by graham smith (1 year ago)

Why is it necessary to send my gift vouchers back to Warners Leisure Hotels Head Office via recorded delivery when using them to part pay for my break? The cost of doing this was £6.50. So if anyone out there is thinking of buying their loved ones Warner Vouchers DON'T. Much cheaper and hassle-free to give them a cheque or cash. Can you give me a sensible valid answer?

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Asked by Kath Harnett (1 year ago)

I contacted you via email on 25 August cancelling a booking for our two friends who were to accompany us on our break. I enclosed a copy of the doctors certificate confirming that they were unable to travel, we had taken out the Warner holiday protection. Booking reference: 4664457 Reservation ID : 12607290 please provide an update on the refund situation

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Asked by Mrs Julie Adams (2 years ago)

I Booked a 5 day break yesterday Booking ref.12583128 with Barry.Iwas asked about mobility and said I use a walker.Unfortunately we received E-mail to say we had a room on the 1st floor with no lift.I cannot do stairs,would it be possible to have a ground floor room.Also can I please confirm you have our building number ie 112.

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Asked by Catherine Nugent (2 years ago)

How do I cancel a booking due to illness when I cannot get through to the hotel?

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Asked by Norma Kaye (2 years ago)

I am a regular customer how do i get a loyalty card ? Linda Stevens

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Asked by Linda Stevens (2 years ago)

I have had to cancel Booking Ref 4588807 at Cricket St Thomas

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Asked by Ann Cant (2 years ago)

How do I contact someone at Cricket St Thomas

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Asked by Ann Cant (2 years ago)

What is the email address for Warner Leisure Hotels ?

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Asked by Ross Berry (2 years ago)

What number do I ring to make booking and what hours are they open

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Asked by Maureen Harman (2 years ago)

I have a break booked at Synah Warren for the 9th to 13th May. I do not seem to have a confirmation email. Booking reference is 12416137.

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Asked by Mr David Hilton (2 years ago)

Why do you not reply to emails to your MD and CEO and your customer care team. Having booked an 80th birthday celebration for the family using two booking references, we were unable to take the holiday due to illness of two of the party who were told by their consultants not to attend due to the possible effects of covid. I have been trying to have the holiday postponed until later in the year, we have not asked for reimbursement. Please contact me, my booking reference is 4546446 and my sisters is 4546861

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Asked by Malcolm Hunt (2 years ago)

Why do you never answer any of my emails, trying to reach you by telephone to get to speak to some one is so very hard. we have three bookings again this year, so would appreciate a reply. Booking references 12304512.

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Asked by John Lengthorn (2 years ago)

do you still get 10% discount on your drinks with the club warner card

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Asked by HENRY ROBERT CASE (3 years ago)

I have just returned from Alveston Hall which poor to covid was an annual event. This trip there was no resident entertainment team which left long gaps between dining and the star of the entertainment. I have booked for next year. Will the entertainments team be reinstated by then?

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Asked by Sandra Townsend (3 years ago)

I am trying to contact Simon Thompson the M D at Hemel Hempstead but he is not responding. Also other staff members are not getting back to me, it's as if I am being sidelined, I cannot make contact with anyone who can assist me in issues that have been going on since last August.

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Asked by Sharon Morris (3 years ago)

How can I get an e-mail off to Warner Hotels because the one shown does not work. My printer is not working and I can only do e-mail, as I can’t get a letter off to you.,

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Asked by Maureen Watson (3 years ago)

What is the customer service email address

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Asked by Jennifer Johnson (3 years ago)

Where is my review, are you filtering out the bad reviews.

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Asked by Lesley Maxwell (3 years ago)

had a very bad break at Nidd Hall May28th-31st 2021 I understand there is a part refund being made to customers on that date could you confirm this please Ref. No.4511122 Thanks

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Asked by Mr Ronald Hudson (3 years ago)