Warner Leisure Hotels Reviews

"We were at Cricket st Thomas and it\u2019s the first time myself and the wife have used them the staff were great especially the young lady who done the quizzes she kept the guest well entertained and would go down well on a cruise ship a great few days"

"absolute stench of strong stale\r\nurine coming from the carpet on one side of the bed, it's so strong\r\neven though I'm laying furthest away in a large bed (two linked\r\ntogether) I can't believe that no one or the cleaner has not smelt this\r\ndisgusting stench!\r\nI'm shocked and extremely upset. I shall of course be bringing this to\r\nthe management in the morning, but felt I had to post this because\r\nI'm so upset and shocked. There are other visible stains on the carpet\r\nbut they're nothing compared with having to breathe this disgusting\r\nstench in all night.\r\nUPDATE.\u2026 housekeeping manager said she could smell something\r\nbut didn't know what and stated she wasn't saying she disbelieved\r\nme!. I was so distraught tears welled up. I couldn't be moved as I was\r\nin a suite and only basic chalets were available. She stated it couldn't\r\nbe professionally cleaned as it took 7 days to dry and in any case\r\nthey didn't have a machine. Karriane (hm) would get chemicals to\r\nclean the area that afternoon. So I went out.On my return the smell\r\nof bleach was overwhelming, both the duty manager and Karrianne\r\nreturned no apologies, I said the smell of bleach was so strong I'd\r\nopened all the windows so they brought me a reed diffuser for the\r\narea and spray mist for me to help me sleep ????? While all this was\r\nhappening the hair dryer didn't work, so it was replaced and guess\r\nwhat after another broken night's sleep and washing my hair the hair\r\ndryer DIDNT WORK obviously the problem was with the socket as no\r\nred indicator light on turning the switch on, WHAT A GREAT BREAK !! MY BREAK IS WELL AND TRULY RUINED, WELL WARNERS WHAT ARE YOU GOING TO DO FOR ME??????"

"Stayed at Studley castle the first time staying at a Warners hotel. I was very impressed with how lovely it was inside with the refurbishment it has gone through. You get a very warm welcome on arrival and everything explained at check in. The hotel grounds and amenities are lovely and kept clean.The rooms are beautifully decorated and with the balcony the view is amazing. we soon got chatting to people . Lovely large walk I shower with fluffy gowns which are great to use in the spa. The cafe area and bar are very spacious. The staff there are very friendly. We were given a table in the restaurant for our 2 night stay and I must say a mention to Jasmine Crane who manages her team of waiter\/ waitresses well under busy circumstances. Our waitress Sarah Kennedy served us with a smile and explained everything well nothing was too much trouble if we asked then she helped.It is a very large restaurant to serve so many . The buffet had good choice although I found the food mediocre. The entertainment was good with the resident band. Liked Ami Vasari her voice was amazing. The spa area could do with more loungers as we had to wait to get to use it to relax. All in all I enjoyed my stay here all the staff were lovely and friendly from the manager Graeme to the room attendants. Would stay again."

"Stayed at Studley castle the first time staying at a Warners hotel. I was very impressed with how lovely it was inside with the refurbishment it has gone through. You get a very warm welcome on arrival and everything explained at check in. The hotel grounds and amenities are lovely and kept clean.The rooms are beautifully decorated and with the balcony the view is amazing. we soon got chatting to people . Lovely large walk I shower with fluffy gowns which are great to use in the spa. The cafe area and bar are very spacious. The staff there are very friendly. We were given a table in the restaurant for our 2 night stay and I must say a mention to Jasmine Crane who manages her team of waiter\/ waitresses well under busy circumstances. Our waitress Sarah Kennedy served us with a smile and explained everything well nothing was too much trouble if we asked then she helped.It is a very large restaurant to serve so many . The buffet had good choice although I found the food mediocre. The entertainment was good with the resident band. Liked Ami Vasari her voice was amazing. The spa area could do with more loungers as we had to wait to get to use it to relax. All in all I enjoyed my stay here all the staff were lovely and friendly from the manager Graeme to the room attendants. Would stay again."

"Stayed at Studley castle the first time staying at a Warners hotel. I was very impressed with how lovely it was inside with the refurbishment it has gone through. You get a very warm welcome on arrival and everything explained at check in. The hotel grounds and amenities are lovely and kept clean.The rooms are beautifully decorated and with the balcony the view is amazing. we soon got chatting to people . Lovely large walk I shower with fluffy gowns which are great to use in the spa. The cafe area and bar are very spacious. The staff there are very friendly. We were given a table in the restaurant for our 2 night stay and I must say a mention to Jasmine Crane who manages her team of waiter\/ waitresses well under busy circumstances. Our waitress Sarah Kennedy served us with a smile and explained everything well nothing was too much trouble if we asked then she helped.It is a very large restaurant to serve so many . The buffet had good choice although I found the food mediocre. The entertainment was good with the resident band. Liked Ami Vasari her voice was amazing. The spa area could do with more loungers as we had to wait to get to use it to relax. All in all I enjoyed my stay here all the staff were lovely and friendly from the manager Graeme to the room attendants. Would stay again."

"Stayed at Studley castle the first time staying at a Warners hotel. I was very impressed with how lovely it was inside with the refurbishment it has gone through. You get a very warm welcome on arrival and everything explained at check in. The hotel grounds and amenities are lovely and kept clean.The rooms are beautifully decorated and with the balcony the view is amazing. we soon got chatting to people . Lovely large walk I shower with fluffy gowns which are great to use in the spa. The cafe area and bar are very spacious. The staff there are very friendly. We were given a table in the restaurant for our 2 night stay and I must say a mention to Jasmine Crane who manages her team of waiter\/ waitresses well under busy circumstances. Our waitress Sarah Kennedy served us with a smile and explained everything well nothing was too much trouble if we asked then she helped.It is a very large restaurant to serve so many . The buffet had good choice although I found the food mediocre. The entertainment was good with the resident band. Liked Ami Vasari her voice was amazing. The spa area could do with more loungers as we had to wait to get to use it to relax. All in all I enjoyed my stay here all the staff were lovely and friendly from the manager Graeme to the room attendants. Would stay again."

"Hi just back from a long weekend at Cricket St Thomas 17th June to 20th of June and had a great time the grounds are stunning , the room was great we had a patio room 477, the housekeepers did a very good job. It would be good to add bar staff during the day in the main hotel , Maxine the bar laddy worked her boots off to satisfy all in the queue what a credit to your company, all staff are polite and professional nothing was to much trouble for them to make your stay the best it can be. Well done Warner's"