Name: Warrantywise
Rating: 3.04

“I bought a 5 year old VW Passat GTE which is a petrol/hybrid vehicle and took out a 06/06 warranty with Warranty Wise which included main dealer rates of pay for repairs. A month or so later my car developed an intermittent electrical fault in the engine management/high voltage charging systems. The faults were identified and the Warranty Wise procedures for claiming repair costs were followed which resulted in the repairs being paid by Warranty Wise. Initially there was a suggestion that EV problems were not covered by my policy. However after speaking to the company they listened to the recording made when I took out the policy on the phone which made it clear that EV cover should have been included in my policy. Thanks to the involvement of Rachel, a senior customer relations advisor, who used her initiative to listen to the phone call recordings the claims process resulted in payment of the claim for the repairs done by the VW agents. Although the initial claim was delayed due doubts that EV problems were covered by my policy once these doubts had been resolved and Rachel became involved in the discussions, the system worked as advertised for which many thanks.”

Helpful Report

Posted 2 years ago

“I bought a 5 year old VW Passat GTE which is a petrol/hybrid vehicle and took out a 06/06 warranty with Warranty Wise which included main dealer rates of pay for repairs. A month or so later my car developed an intermittent electrical fault in the engine management/high voltage charging systems. The faults were identified and the Warranty Wise procedures for claiming repair costs were followed which resulted in the repairs being paid by Warranty Wise. Initially there was a suggestion that EV problems were not covered by my policy. However after speaking to the company they listened to the recording made when I took out the policy on the phone which made it clear that EV cover should have been included in my policy. Thanks to the involvement of Rachel, a senior customer relations advisor, who used her initiative to listen to the phone call recordings the claims process resulted in payment of the claim for the repairs done by the VW agents. Although the initial claim was delayed due doubts that EV problems were covered by my policy once these doubts had been resolved and Rachel became involved in the discussions, the system worked as advertised for which many thanks.”

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Posted 2 years ago

“Amazing, speedy service. Very helpful team, Angela dealt with my claim professionally and promptly. Many thanks!”

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Posted 2 years ago

“Please avoid like the plague.....had a failed engine.....monumental debts from being in garage for 10 weeks.......they refused on wear and tear 2017 plate car with 73000 on clock......took out warranty for peace of mind ....now had to scrap my car to pay garage bills ......and left to pay outstanding costs on car.....sham....scam....and fraud .....they had all excuses under the sun to not pay out ...... avoid.....avoid ..... companies shouldn't be allowed to rip off the public like this!!!!!!”

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Posted 2 years ago

“I spoke to Grace Kirby at Warranty Wise about my renewal on a couple of occasions, she was very helpful and efficient. She offered a 13 months for the price of 12 deal and was tenacious in following-up a couple of times in the following week (that style may not be everyone's cup of tea but I like it and it makes such a pleasant change from most other telesales and customer service experiences I have had where the staff make you feel like they are doing you a favour by answering the phone, let alone return calls or respond to emails). I asked for a couple of things to be confirmed by email and I received the written confirmation within a few minutes of our call ending - very impressive.”

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Posted 2 years ago

“Original quote was not quite what I wanted but spoke with Mayah and we changed the quote to what I required. All done very easily Then I sold car and hoped I could cancel warranty as replacement car had balance of Porsche 2 year warranty Kaydon persevered in getting in touch with me and glad he did as we managed to sort out cancellation and organise a refund to boot. Thanks for all your help WarrantyWise.”

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Posted 2 years ago

“In such challenging circumstances, Ellie, has gone above and beyond to support me in getting my vehicle back on the road. Having experienced delays, Ellie made me feel like she was owning my problem. She gave me her direct line and has been very efficient. Thank you Ellie.”

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Posted 2 years ago

“I rang Warrantywise to claim for 2 jobs on my car, I spoke to Angela who was extremely helpful, there were a couple of issues with what amount I could get but after she'd spoken to a technician the situation was resolved, Angela, rang back when she said she would and treated me so nicely nothing was too much trouble, I'm very pleased with the outcome so thankyou again Angela for making a stressful situation so much better! This is how to do customer service! Regards Kym Mason”

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Posted 2 years ago

“Was really in two minds about this re the initial expense but considering the overall possible costs and the level of cover offered and the discount it was an easy decision for peace of mind. Looked after by Beth C very helpful and friendly do feel confident if any claims needed I will be looked after. Very happy 3 years plus of worry free motor repairs.”

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Posted 2 years ago

“The warrantywise team dealt with my warranty request really quickly to make sure my repair could be carried out and I could use my car for the weekend. They approved 99% of the request with an understandable element not approved. Really happy with their cover, approach to a claim and speed of service.”

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Posted 2 years ago

“Rebecca went through the policy with me in much detail and having initially planned to not take out the policy she won me over having tailored the policy details (Labour rates, excess, level of cover, etc) and ,most importantly, premium to justify signing up with Warranty Wise for three years instead of the manufacturers extended warranty for one year.”

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Posted 2 years ago

“Fantastic, knowledgeable service provided by Maya, she answered all questions I had around the cover I needed and matched the product to my needs. Would recommend anyone to contact Warranty Wise.”

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Posted 2 years ago

“Dear Sir / madam, I am writing this message to bring to your attention what an exceptional employee you have working in your company, Angela Birtwistle. Her calm and patient manner was a great help to me when my frustration was at an all-time high, not to mention the symphonic and caring approach to ensure the customer was made to feel that they are important to Warrentywise. The incredible support she showed me to resolve the Warrenty claim that had been very badly managed previously was second to none as well as the vast knowledge she has and the remarkable problem-solving abilities are rare indeed. I truly hope that some reward can be awarded to Angela Birtwistle as recognition for her amazing customer service as she is an incredible asset to Warrentywise and if more companies has employees like Angela then the world would be a much better place. Kind regards Mr M Cross Date of experience: September 14, 2022”

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Posted 2 years ago

“Jodie was very helpful explaining everything, so happy I was able to extend my cover for another 36 Months. Got my cover set up very quickly.”

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Posted 2 years ago

“Ok so I didn’t even know what I was signing myself up for, I literally left my policy in the hands of Josh who explained what I am covered for numerous times because I was out & not listening haha! The policy itself was easy enough, few details given over and my policy was complete! Had a few other questions once I had come off the phone so our Courtney blades came to the rescue and explained how it works :)”

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Posted 2 years ago

“AVOID This company warranty wise are total scammer crooks I had to take them to court , it was dealt with by mediation pre court where I did get my money back but of course not enough for the stress they put me through with their lies . Still glad I sued them . Literally make it up as they go along and Quentin Willson does not botehr replying and yet has a email on the glossy flyers to lure you in What was HE thinking ? Taking the money and putting his name to this lot ? Really .. Why are they still even operating WHY have they not been closed down yet and investigated ??”

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Posted 2 years ago

“awful company to deal with, happy to take your payments but same as the rest of the reviews will find any loop hole not to pay out, complete waste of money.”

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Posted 2 years ago

“Scammers cover nothing”

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Posted 2 years ago

“only way for these guys to pay out if you take your car to dealers and tell them the part that you want to replace is failed and not worn out, futuremore you will need to narrow down the part you want to replace as on your dsic report you will find in this day and age you will have multiple failers in parts so in otherwords you dont want more than one fault on your report, once you have completed this restassure you will get paid out only if your parts are not wear and tear which we have already been through< speak to a manger called stan form the admin team he will put your case through 70% as long as you bribe him of £500 per claim absolutley joke never ever get warrenty if you have already purchased this then its bad luck your only option is to do as insturcted above mike from xwarrentywise xollegue”

Helpful Report

Posted 2 years ago

“Scammers! don't fall for the fake reviews! Following on from my earlier review, I have raised an official complaint with Warranty wise to which they replied with the usual 'wear & tear' read your policy to see which parts are covered. I have replied with the following letter: Dear *** This is an unsatisfactory answer. I have been mis-sold a policy when I purchased the car believing that all parts would be covered - I would like to highlight that I have limited knowledge of car parts but I was reassured never the less. The policy terms were not stipulated, neither were the factors relating to the age of the car. There are also too many loopholes such as 'wear and tear' as highlighted by other reviewers on Trust Pilot and Google reviews https://www.reviews.co.uk/company-reviews/store/warrantywise-co-uk I would like a full refund for the money I have paid for policy *** without cancellation charges incurred and further payments taken. I have telephoned my bank this morning to inform them that a payment is due from yourselves in November. Failure to do this will result in my complaint being taken to the Alternative Dispute Resolution Centre. If the matter is not resolved amicably, I will be taking my complaint to the Financial Services Authority, Financial Conduct Authority, Financial Ombudsman which will cost Warranty Wise £500 for each case submitted. I will also be writing to Quentin Wilson directly to ensure this does not happen to anybody else in the future. The car is due to cost me around £2,000 and I simply cannot afford the £500 policy cost in the current climate. The following payments have been taken out of my account: 30/11/2021 - £122.5 31/03/2022 - £122.5 31/07/2022 - £122.5 30/11/2022 - £122.5 *not yet taken I look forward to your prompt response in this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. I would appreciate it if you passed my complaint to your Customer Services Manager or I can put it in writing to them.”

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Posted 2 years ago

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