Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,423 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was made just right in the time frame as agreed, post selling service is excellent all feedback and warranty.”

Watches.com 5 star review on 16th May 2023

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Posted 1 year ago

“I have returned the watch and ask for a refund and they have not answered watch these people.”

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Posted 1 year ago

Hey Larry! Your return hasn't been checked in at our warehouse yet. Our policy is that we have to wait for it to arrive and be accounted for by our warehouse team before we can refund it. It looks like one of our team members have recently emailed you asking if you could provide the tracking number for your return, which can help speed up the process of getting your refund. We'd recommend checking your spam folder for that response, or feel free to email the tracking number to contact@watches.com. Thank you!

Posted 1 year ago

“Definitely one of the best …..”

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Posted 1 year ago

“Watches.com Have a vast array of quality watch brands & more unusual watch perfect for any watch collector.”

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Posted 1 year ago

“My mystery watch item was worth more than the price but it is so large I don’t know who on earth could wear it. I’ll probably resell it. They weren’t kidding when they said “random.””

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Posted 1 year ago

“Just what I want!!!”

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Posted 1 year ago

“I love the style 👍”

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Posted 1 year ago

“A very excellent and top notch retailer….”

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Posted 1 year ago

“Good price, the watch came in two weeks. Only gets four stars because I had to reattach the clasp securing clip, which had fallen off, the very small securing pin had fallen out, but luckily was still in the package. Like many low-cost watch companies they don't seem to examine the watch before it ships!! No biggie the profit margins are probably too low to accommodate this, so it is a customer's choice where to shop, discount dealers or pay a huge amount of more to buy the same thing for that little bit of better service!! I fixed it myself, subject to getting a watch repair guy to inspect it soon. I am in Australia so the prospect of sending it back is just too much hassle and then waiting 3 months for repair, which is the history with O/S repairs for this guy so far. But the rest of the watch is great.”

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Posted 1 year ago

“Probably the best selection of time pieces in one place. There is a style and size for everyone's taste.”

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Posted 1 year ago

“Some of the best service I have ever received. Thanks”

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Posted 1 year ago

“Always very happy with my purchases”

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Posted 1 year ago

“All the “relojes” that I bought from Watches are amazing in all aspect as; competitive price, high quality, accurate delivery and discounts for been a loyal client.”

Watches.com 5 star review on 24th April 2023

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Posted 1 year ago

“Service fast and goods received in good condition”

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Posted 1 year ago

“Received the watch fine. But I want to return it but nobody has come back to me on how to do it. Emailed twice and tried to call the number on the invoice but unfortunately the number doesn't work. I still want to return the watch but I don't know how to nor am I getting any help.”

Helpful Report

Posted 1 year ago

Hey Dennis! It looks like our team has responded to you a few times with the instructions on how to start a return! Please check you spam folder if you aren't seeing their responses. Thank you :)

Posted 1 year ago

“I ordered the gold mystery watch twice now, and both times was pleasantly surprised by what I received. Both were great watches from The California Watch Co although I may never of personally choosen them that is the best part. I have received complaints on both watches and intend to order again.”

Watches.com 5 star review on 20th April 2023

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Posted 1 year ago

“Very Nice”

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Posted 1 year ago

“Love your collection and website!”

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Posted 1 year ago

“Been trying to get help with my purchase to no avail.”

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Posted 1 year ago

Hi Dwayne! It looks like our team has responded to your emails! Please check your spam folder for their response. We appreciate your business!

Posted 1 year ago

“Delivery was faster than expected, and watch was good value for money.”

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Posted 1 year ago

Watches.com is rated 4.5 based on 1,423 reviews