Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping time stinks and tracking info never changes”

Helpful Report

Posted 1 year ago

“The watch is so nice, I find myself wanting to ware it all the time.”

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Posted 1 year ago

“Watch is fantastic , gave to son for xmas, he was thrilled, quality was better than the pucture , delivered timely ( hahaha) even eith the xmas rush , will shop here again”

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Posted 1 year ago

“EXCELLENT customer service. Had an issue with the watch and the CS rep took care of it immediately. Do NOT buy from Asford.com. The experience I had with them was AWFUL. They do not stand behind their products and their business practices are shoddy at best. Will definitely continue to buy from Watches.com!”

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Posted 1 year ago

“Great and safe delivery”

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Posted 1 year ago

“Great service and delivery without any issue.”

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Posted 1 year ago

“After the watch I ordered came up out of stock (apparently, someone else ordered it just as I was doing so), the crew at Watches.com reached out to their supplier and found one (it was a limited run). They had the supplier ship directly to me so as to not cause any more delay in receiving the watch. Great experience with professionals.”

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Posted 1 year ago

“Classic watch. Very attractive!”

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Posted 1 year ago

“Shipping took longer than originally stated (the reason for four stars), but was still within two weeks. The package arrived securely packed and disguised, evidently to avoid pilferage en route. The watch, a Spinnaker Croft mid-size diver, is exactly as described. The quality is excellent. Thanks to an advertised discount, the watch also was a bargain.”

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Posted 1 year ago

“Watches.com is just an E-Commerce website front without any actual inventory. They are a broker who sells and ships direct from the manufacturer. You must do your own research on the watch you are buying beforehand. It also took over a month to receive the watch. It did arrive well packaged and in perfect condition. The price was fair and the watch is a quality piece. There is almost zero customer service with this company - just an online watch broker.”

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Posted 1 year ago

“Meh - It was just a robotic internet purchase. Shipping was slow as the watch was shipped direct from Hong Kong. Watches.com appears to be an ECommerce website with no actual inventory on hand and ships from the manufacturer. I just happened to like the watch and did research before buying it.”

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Posted 1 year ago

“Great watch, best price, and fast shipping”

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Posted 1 year ago

“Dear Sir Thanks a lot . Genuine watch, excellent service fast shipping. Regards”

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Posted 1 year ago

“Good quality, quick shipping.”

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Posted 1 year ago

“Excellent service and great prices.”

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Posted 1 year ago

“Great selection' good sale prices; availability of Mystery Boxes is interesting; prompt shipping.”

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Posted 1 year ago

“Never got my product.”

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Posted 1 year ago

Hi Ian! We do apologize for your package showing as delivered but not being there. It does look like a team member assisted you with a Route claim and your order was refunded. We appreciate your business!

Posted 1 year ago

“Watch is absolutely gorgeous and looks way way more expensive than it’s actual cost”

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Posted 1 year ago

“Promised in 5-7 days. Arrived after Christmas 21 days later!!!”

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Posted 1 year ago

Hey Paul! Thanks for your review! Unfortunately our vendor over at Dufa was overwhelmed with warehouse delays during the holidays. That's definitely a first for them, my apologies! If you need to return the watch, I'd be happy to assist you further. We also have a KEEPIT discount for an additional 10% savings if you'd prefer to keep the late item. Let us know by contacting us at contact@watches.com

Posted 1 year ago

“Great service, great watch and speedy delivery”

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Posted 1 year ago

Watches.com is rated 4.4 based on 1,349 reviews