Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned the watch. Customer service was excellent and received a prompt refund.”

Helpful Report

Posted 2 years ago

Hey Michael! So glad we could help you out even though your order didn't work out. Reach out anytime and we are happy to help you shop for new products! Holidays sales are coming!

Posted 2 years ago

“Watches.com had the exact watch that I wanted at a competitive price. They delivered said watch to me in Canada (which I REALLY appreciate) in a reasonable amount of time. The package arrived in perfect condition. Thank you!”

Helpful Report

Posted 2 years ago

Thanks for your review, Calvin. We are happy to hear that your Shinola made it to you quickly and safely! Enjoy!

Posted 2 years ago

“great and fast service”

Helpful Report

Posted 2 years ago

Just we we like to hear! Glad it all worked out!

Posted 2 years ago

“Arrived well packaged and ahead of schedule. Good experience overall.”

Helpful Report

Posted 2 years ago

The Marlin Hand Wind is pretty cool! Such a great deal and classic Timex. Thanks for supporting our business!

Posted 2 years ago

“Excellent watch straps .... but you tracking system with Route is useless ...... received my package in my PO Box today here in Adelaide Australia but the Route site tracking still shows it on the other side of the country in Sydney ....... so that was a waste of money and effort ........ Anyway all up very pleased with both the parcels of watch straps I got ... just put in another order tonight .......... So thank you”

Helpful Report

Posted 2 years ago

Hey Marcus! Thanks for the review and feedback! I would recommend using the link we email. Route has a tracking app you can download, but we mainly use them for insurance. Their tracking app just links to the order page in case people want to use it. Glad to hear everything arrives safely though!

Posted 2 years ago

“One of my watch purchases was not as expected. The customer service representative looked into the matter quickly and corroborated my concerns through clear communication. This return/ refund process was simple and stress free with the excellent support provided.”

Helpful Report

Posted 2 years ago

Thanks for your review, Isaac. We are happy to hear our team was able to assist you quickly and easily with your return!

Posted 2 years ago

“One of my watch purchases was not as expected. The customer service looked into the matter quickly and corroborated my concerns. This return/ refund process was simple with the excellent support provided.”

Helpful Report

Posted 2 years ago

“Always a pleasure. Great watches and accessories. I'm very pleased with the service after multiple purchases. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Henry. We really enjoy having you as a customer :)

Posted 2 years ago

“awesome”

Helpful Report

Posted 2 years ago

Enjoy your new Timex!

Posted 2 years ago

“I was totally unhappy to buy a watch that didn’t work. I don’t mind if it’s value or worth isn’t there after all it’s a mystery watch. What I didn’t bargain for was a watch that don’t work, that to me was totally unacceptable. I have since communicated with someone at your office and I am now still wanting for a reply which I sincerely hope is forthcoming in view of this.”

Helpful Report

Posted 2 years ago

Hi Jeff! We are so sorry that your Mystery Watch showed up with a prematurely dead battery. It does look like our team was able to assist you with getting this resolved :) Feel free to reach out to our team at any time with any other questions!

Posted 2 years ago

“good watch and happy with it. thanks.”

Helpful Report

Posted 2 years ago

Enjoy your Timex :)

Posted 2 years ago

“I love this website I'm a real watch nut and I get everything I want here”

Watches.com 5 star review on 1st September 2022

Helpful Report

Posted 2 years ago

Thanks, Mark! Glad to hear it! That's for leaving a photo too! It helps to see what other mystery watch buyers could potentially receive.

Posted 2 years ago

“You seriously tried to cheat me with the Mystery watch offer and then tried to pathetically walk it back.”

Helpful Report

Posted 2 years ago

Hey Keith, No cheating here! The mystery watches are all marked down much lower than retail value. In fact, the item you received is a greater value now that the model is discontinued and no longer being sold by the brand. As a first-time buyer with us, I would not recommend the mystery watches unless you are truly ok getting a random piece from our collection. I do see that our customer service offered you an additional option. That's great! I hope you enjoy the watch for many years to come!

Posted 2 years ago

“Watch arrived in one day.”

Helpful Report

Posted 2 years ago

Glad to hear it! Thanks for leaving us a review!

Posted 2 years ago

“Solid watch. Nice design and function”

Helpful Report

Posted 2 years ago

Gotta love, Ballast! Great brand! Thanks for the support!

Posted 2 years ago

“Easy process to order my watch which arrived quickly through the mail. Very happy with the product and the price.”

Helpful Report

Posted 2 years ago

Fantastic!!! Enjoy!

Posted 2 years ago

“Je commande mes montres sur ce site ou bien directement via Xeric. Je peux trouver une multitude de design pour mes montres automatiques. L'envoi est rapide, maximum deux semaines des USA à la France des l'envoi du colis.”

Watches.com 5 star review on 30th August 2022

Helpful Report

Posted 2 years ago

Jerome! We appreciate your constant love and support! Thank you for posting a review and especially a photo! What a great collection with some Xeric originals!!!!!

Posted 2 years ago

“excellent service and product”

Helpful Report

Posted 2 years ago

Awe, thank you!

Posted 2 years ago

“Great service, fast and reliable shipping, lots of cool items and sweet promotions. I've picked up a bunch of great things from Watches.com so far and I'm sure I'll be doing so in the future!”

Helpful Report

Posted 2 years ago

“The AVI watch series are really Nice watches. I now own (2). I just wish they could make them Solar. Highly recommend.”

Helpful Report

Posted 2 years ago

Watches.com is rated 4.4 based on 1,349 reviews