Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great watch and speedy delivery.”

Helpful Report

Posted 3 years ago

Hey John! Thanks! Nothing better than that.. a nice, short and sweet review!! We shipped your Spinnaker direct from the vendor, so they are actually closer to you than our own warehouse an CA! Glad your watch made it safely and enjoy!

Posted 3 years ago

“I love my new purchase”

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Posted 3 years ago

Hey Rodney! Thanks for the review! That brand is super popular and we're looking to get more pieces in soon! Hope you're enjoying it and thanks again for shopping with us!

Posted 3 years ago

“Very efficient and well organised.”

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Posted 3 years ago

Thanks, man! Appreciate the kind words! Enjoy your watch and reach out anytime!

Posted 3 years ago

“Still waiting on my watch to arrive. I thought the shipping would be much faster than this. A little disapointing.”

Helpful Report

Posted 3 years ago

Hey Andy! Sorry for the delay! Normal UPS Ground is between 10-17 days, however they do always reserve the right to list delays with international shipping. Sometimes getting through customs can take a little extra time. We see that your item arrived two days ago! Let us know how you like it and we're always looking for ways to improve our shopping experiences! We appreciate your feedback and support!

Posted 3 years ago

“Was sent back had to pay again”

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Posted 3 years ago

Hi James, We apologize on behalf of USPS. We're not 100% sure why they were unable to deliver your first shipment. We did receive the package back on March 12th and are happy to reship it although there is the small reshipping fee to cover the cost to resend it. We could also refund the original order if you prefer that. Let us know. Thanks

Posted 3 years ago

“I like that it is 100% recyclable very light weight. Solar charged and well priced”

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Posted 3 years ago

Hey Michael! Thanks man! Appreciate the review!

Posted 3 years ago

“Unfortunately the watch crystal had cracked in three places when it arrived at my nephew's door. (It was a Christmas present.) He contacted you to remedy the situation, returned the watch for a replacement and it just arrived today. The watch is great! I just wish it hadn't cracked in the first place. All's well that ends well.”

Helpful Report

Posted 3 years ago

Thanks for the review and sorry to hear about the damaged shipment! We added additional Route insurance to the site last year because we wanted to make sure our customers were covered! Sometimes the couriers are brutal! Appreciate the feedback and thanks again for shopping with us!

Posted 3 years ago

“I’m trying to give you four out of five stars but for some unknown reason your website won’t allow me to do that. Let me say so far so good. I love the aesthetics of the watches and I am an internationally acclaimed hard ass on reviews. The fact that I’m even responding to this is unusual as I normally can’t be bothered. I am the buyer at a custom men’s store in Minneapolis and so far have been impressed with what you have to offer.”

Helpful Report

Posted 3 years ago

Hey Gary! Thanks for the review! We appreciate the honest feedback and thanks so much for supporting our business!!

Posted 3 years ago

“The Timex watch : 0K. The Bertucci watch : KO... it could have been checked before sending the watch...”

Helpful Report

Posted 3 years ago

Hey there! Thanks for the review! If you're having any troubles with the watch or shipment please let our customer service team know at contact@watches.com

Posted 3 years ago

“Wide variety of watches,I'll stick with you”

Helpful Report

Posted 3 years ago

Thanks Juan! Appreciate the compliment! Reach out anytime to our team at contact@watches.com if you have additional questions about the products!

Posted 3 years ago

“Slow shipping”

Helpful Report

Posted 3 years ago

Standard shipping for countries outside the US takes about 14-28 days. We do offer expedited shipping through UPS, which can be quoted during the checkout process. We'd be happy to assist if you have additional questions. You can email our team at contact@watches.com for further assistance. Take care!

Posted 3 years ago

“Clean, sleek, and outstandingly gorgeous! I found really great deals on really great looking watches here.”

Helpful Report

Posted 3 years ago

Thanks Russell! We like your style! That's a new brand and they are just getting started! We appreciate the support and let us know anytime if you need anything: contact@watches.com

Posted 3 years ago

“The refund program is slow not that easy to navigate. Still waiting for return approval.”

Helpful Report

Posted 3 years ago

Hey Susan! Thanks for the review. We're always grateful for feedback. It looks like we emailed instructions on March 2nd. Please let us know if you still do not see those. You can reach our team at contact@watches.com

Posted 3 years ago

“Very fast delivery to Australia, great product at an excellent price.”

Helpful Report

Posted 3 years ago

Hey Dale! Appreciate the review! We're so glad that your shipment made it quickly, considering how standard shipping internationally can sometimes take up to a month. Happy to hear that you're enjoying your watch. Thanks for supporting our shop!

Posted 3 years ago

“the watch was awesome but she was broke. im waiting. i've good support but im sad. i,ve been waiting couple weeks for her. but thats life. i cant for having back!”

Helpful Report

Posted 3 years ago

Hey David! Sorry about the issue with that Electricianz brand watch! Looks like our customer service team is handling it! Please reach out if you need further assistance. We want to make sure you're taken care of!

Posted 3 years ago

“Great selection and I love the watch I purchased.”

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Posted 3 years ago

Hey Paul! Thanks for the feedback and support! Reach out anytime! contact@watches.com

Posted 3 years ago

“I have not received the order.”

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Posted 3 years ago

Hey Rui! It looks like the shipment didn't leave the US and was returned back to us! We will have our customer service team reach out to you! Our apologies!

Posted 3 years ago

“I haven't received my watch.”

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Posted 3 years ago

Hey Ajay! Thanks for the feedback! It looks like FedEx had to provide your country's customs with paperwork a few times in order to pass the shipment through! We'd be happy to offer additional discounts on future shipments with watches.com. Please check your email for that personalized discount code!

Posted 3 years ago

“Quick shipping, good prices. The selection is fairly low-end though”

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Posted 3 years ago

Hey Jonathan! Thanks for the review! Let us know what you're looking for or what you'd like to see on the site! Always love feedback!

Posted 3 years ago

“I have not got my watch yet. I am still waiting.”

Helpful Report

Posted 3 years ago

Hey Gaurav! Looks like you received your watch already! Please note that international shipping times are posted on our shipping policy page. It can take up to 28 days, depending on the country and customs office. Please let us know how you like your watch and we are grateful for your support!

Posted 3 years ago

Watches.com is rated 4.4 based on 1,349 reviews