Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 mystery watches. First off it wasn't a great deal. Could have bought the same watch for about $5 less anywhere else. Second off, they sent us the same watch for the 2nd one. As I understand how that can happen, their CS didn't really want to correct the situation. All we heard were excuses. After being a long-term customer, I will never shop with watches.com ever again.”

Helpful Report

Posted 1 year ago

Hey Kaveh! Thanks for your review. As our team mentioned in our correspondance with you, the mystery watches are chosen at random when they are shipped to our customers. It doesn't happen often, but it is possible that two of the same watch could be sent. It does look like our customer service team provided you with a prepaid label to ship back the second, duplicate watch even though Mystery Watches are final sale. If you chose to send it back, we'd be happy to correct the problem but it does sound like you confirmed in your email that you were going to keep the second watch and not use the provided label! Feel free to reach out to our team again if you have any questions :)

Posted 1 year ago

“I've purchased two watches and a strap from watches.com. Shipping is always fast and their selection is exceptional! I love watches.com”

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Posted 1 year ago

Thanks for shopping with us!

Posted 1 year ago

“Prompt delivery and great product. I was bought as a present and it did not disappoint 😀”

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Posted 1 year ago

Thanks for your review, Daniel! We appreciate your business.

Posted 1 year ago

“Used Watches.com for the first time. A great expansive range of watch brands, styles and ways to customize wristbands so I took a while to decide. The order was tracked from USA to Sydney AU. Well packed and prompt. I got messages and didn't have to contact anyone. I'd order again from this site.”

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Posted 1 year ago

We appreciate you shopping with us!!

Posted 1 year ago

“Keep it up guys! I'm a busy man and I need to know the time frequently. I'd be lost without a good watch! Thanks!”

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Posted 1 year ago

Thanks for your review, Joe!

Posted 1 year ago

“Watch came broke. $300 watch br9ke right out of the box.”

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Posted 1 year ago

Hey Jeff! Sorry to hear that you had troubles winding the watch! Looks like our team already offered a replacement and sent a shipping label. The return should arrive tomorrow and we'll get out a replacement. We will also, for good measure, have someone test that and provide feedback to Fossil Group. If you have any other questions, you can reply to our last email or email contact@watches.com We will take care of you!

Posted 1 year ago

“This time my purchasing limited editions struts was very bad…cos u people dint send me proper invoice and they charged too much in custom clearance 😡”

Helpful Report

Posted 1 year ago

Hello there! Sorry to hear that you had to pay duties. Unfortunately, we are not able to control the duties your government will charge. We do post the information on our website as well. I do see that our team provided a copy of the original order amount, and the amount paid. So duties would applied accordingly. If you have additional questions, you may continue to email our team at contact@watches.com Thank you for supporting our business and we hope you enjoy your order!

Posted 1 year ago

“Good price. On time. Satisfied.”

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Posted 1 year ago

Thanks Martin! So glad you had a great experience and thank you for leaving a review!

Posted 1 year ago

“Great look. Great quality. I get so many compliments on my watch. Love it !”

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Posted 1 year ago

We are so glad you chose to make your purchase with us! We hope you enjoy that watch for many many years to come!

Posted 1 year ago

“Timely and efficient shipping.”

Watches.com 5 star review on 27th March 2023

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Posted 1 year ago

Love that brand and choice!!! Thank you for your purchase and review!

Posted 1 year ago

“The watch I was sent was also on sale for 9 bucks more than I paid. Lesson learned was to buy what I want. No more surprises with a mystery watch.”

Helpful Report

Posted 1 year ago

Hi Robert! So sorry to hear you weren't happy with the Mystery Watch you received! It can definitely be a little bit of a gamble, but you can't really beat the price. We appreciate your business!

Posted 1 year ago

“Great selection, great prices, fast, secure shipping. It's everything you want when purchasing your next timepiece”

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Posted 1 year ago

Thank you for sharing this photo and for your review! Looks great - enjoy!

Posted 1 year ago

“nothing amazing...”

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Posted 1 year ago

Hello Ray! So sorry to hear you didn't like your order! As a first time customer with us, I would definitely recommend trying something other than the mystery watches. It'll allow you to control more of what you receive if you shop directly for specific products. I do hope you received something good in the mystery box! Please let us know if you have any other questions by emailing contact@watches.com. We appreciate your support and thank you for shopping with us!

Posted 1 year ago

“Great variety to see what is out there.”

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Posted 1 year ago

Hope you've been enjoying what you received for your Mystery Watch! We appreciate your business :)

Posted 1 year ago

“I like the mix and the sales. Rolled the dice with a mystery gold and got a duplicate watch.”

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Posted 1 year ago

Hi David! Sorry to hear you received a duplicate watch - this can happen when they are chosen at random. Hope you are enjoying what you received!

Posted 1 year ago

“I have bought nearly 30 watches from them and have been happy with every purchase.”

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Posted 1 year ago

We appreciate your continued business, Jeffrey!

Posted 1 year ago

“Excellent communication from your site. It was good to see shipping times etc..”

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Posted 1 year ago

Thanks for shopping with us!

Posted 1 year ago

“Shipped with out delay!”

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Posted 1 year ago

Thanks for your business, James!

Posted 1 year ago

“Got a pretty nice watch. Nice enough to cancel my other subscription..”

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Posted 1 year ago

Enjoy your new Timex :) We appreciate you shopping with us!

Posted 1 year ago

“All perfect”

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Posted 1 year ago

Happy to hear you are enjoying you Bertucci :)

Posted 1 year ago

Watches.com is rated 4.4 based on 1,349 reviews