Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy site to navigate ,great prices, quick service post purchase. thanks guys!”

Helpful Report

Posted 3 years ago

Thanks, Alan. So glad you're enjoying that watch! The MV watches are new to the site this year, so I'm happy to hear that they are pleasing our customers! Thanks so much for shopping with us!

Posted 3 years ago

“The website has a good choice but was very disappointed with my watch it was supposed to have luminous hands after being exposed to light and after watch under direct light still didn't glow and watch look like it came from the Uk. Maybe it was there reject not sure!!! Not a happy customer!!!”

Helpful Report

Posted 3 years ago

Hey Gregory! Sorry to hear that particular model didn't work out! It doesn't look like we have received a return request yet, but we're happy to assist you with that if you wanted to send the item back. You can email our team at contact@watches.com

Posted 3 years ago

“100% Authentic fast shipping”

Helpful Report

Posted 3 years ago

Gosh, we're not Amazon, but we sure try to make it work! Glad that shipment arrived fast and thank you for your feedback! Enjoy!

Posted 3 years ago

“Awesome site with watches for everyone”

Helpful Report

Posted 3 years ago

Thanks, Ryan! Keep an eye out for upcoming holiday sales and thank you for your support and kindness.

Posted 3 years ago

“It doesn't work.”

Helpful Report

Posted 3 years ago

Hey Martin, Thanks for leaving a review. It doesn't look like you've emailed our customer service team. You can also submit a return request directly through the site if an item arrives damaged or defective. Please feel to reach out to our team at contact@watches.com for additional support. They would be happy to assist you!

Posted 3 years ago

“Good product but delivery was shipped 2 days after the order. Ups then shipped it within one day. It arrived two days late.”

Helpful Report

Posted 3 years ago

Hey Raphael! Thanks for leaving a review. We only ship Monday-Friday, so all weekend orders get processed the follow business day (exclude holidays). Sorry for the delay and reach out anytime you have shipping questions. We're happy to help!

Posted 3 years ago

“Slow delivery”

Helpful Report

Posted 3 years ago

Hey Marc! Yeah the post office is usually pretty fast, but they occasionally have delays. Sorry about that, but I am glad to hear that watch arrived! If you ever need expedited shipping, we also offer UPS on the site. Enjoy and thank you so much for leaving some feedback!

Posted 3 years ago

“Very nice selection of awesome watches! Keep shopping the site and get on the email newsletter, because they have great bargains every now and then!”

Helpful Report

Posted 3 years ago

Let us know if there's anything more you want to see on the site too. We're always trying to add new items! Thanks for leaving feedback!

Posted 3 years ago

“Quick shipping and electronic tracking was great.”

Helpful Report

Posted 3 years ago

Thanks Adam! Glad tracking wasn't a mess and the shipment was quick! Appreciate the support, my friend!

Posted 3 years ago

“I have bought at least four watches from watches.com and they always ship right away. Sign up for the email. They have ok sales like 15% off pretty often but every once in a while they will do big sales like 50% off. Maybe not on every model but not just in the colorways nobody wants either.”

Helpful Report

Posted 3 years ago

Thanks for your review! We do try to make sure to rotate deals and sales. Keep an eye out for the upcoming holidays deals as well.. yep.. the holidays are here! Enjoy your watch and thank you for shopping our business!

Posted 3 years ago

“Highly competitive price on a great watch. Shipping was super quick. No complaints at all.”

Helpful Report

Posted 3 years ago

That's how it should be done! So happy that it was a great experience for you. Reach out anytime you need us, and thanks for supporting our team!

Posted 3 years ago

“Website lists everything I wanted to know. Item ordered showed up quickly in great condition. Even customer service response was quick and very informed.”

Helpful Report

Posted 3 years ago

Thanks, Johnny! Glad we were able to assist you! Enjoy your new timepiece!!

Posted 3 years ago

“Hi team, just to let you know how pleased l am with my last purchase from you. It has been another faultless transaction with a great company to deal with. Many thanks until next time, Andrew Groves.”

Watches.com 5 star review on 26th August 2021

Helpful Report

Posted 3 years ago

Love that watch, Andrew! We are so glad you love it and we more than appreciate the support and the feedback. Always love reviews with photos too! Thanks so much for shopping with us!

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

“I like the watch I bought I am still learning to use other features on the phone...”

Helpful Report

Posted 3 years ago

Hey Mary! Glad to hear you are enjoying the watch! If you need any help, please let us know. G Shock also has a customer service team that can walk you through any issues. :)

Posted 3 years ago

“Fantastic gift! They wear it every day!”

Helpful Report

Posted 3 years ago

“I still did not see my watch. I bought it earlier than a friend, we both sent it to the same place, she got it I did not. I sent a mail and they blamed COVID. I don’t believe it has to do with COVID if my friend got her watches. Anyway, can’t even rate the watch”

Helpful Report

Posted 3 years ago

“Easy to buy, no scams.”

Watches.com 5 star review on 21st August 2021

Helpful Report

Posted 3 years ago

Nice pic! Thanks for stopped to leave us a review!!! Yes, no scams here!

Posted 3 years ago

“When a company does what they say they are going to do and delivers what they say they can deliver that is rare and deserves a five star rating. Both watches more than meet my expectations and at a reasonable price.”

Helpful Report

Posted 3 years ago

Wow, thanks! We do try to make sure everything makes it to you timely. Sometimes we are at the will of the couriers, but I'm glad to hear it all worked out for you! Thanks for shopping with our team!

Posted 3 years ago

“I would recommend your e-shop for watches to anyone. Keep up the goods!”

Helpful Report

Posted 3 years ago

Hey Allan! Thanks so much! It's the customer support that keeps us going!

Posted 3 years ago

Watches.com is rated 4.4 based on 1,349 reviews