Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,414 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the most interesting selection of time pieces and great sales~~!!! Just as important is their customer service is prompt and reliable should you have any questions regarding your purchase.”

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Posted 7 months ago

We definitely want to make your experience wonderful. I'm so glad that you were able to grab something fun and cool to wear! Let us know what else you'd like to see on watches.com!

Posted 6 months ago

“注文して５日で届いて驚きました。ただ梱包が頼りなく、海外配送に対応した梱包をお願いしたい。また商品の外箱がヨレヨレで汚れもあり、中古品のようだったのが残念。”

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Posted 7 months ago

Thank you for your review. You are always welcome to email our team if there seems to be a problem. We strive to make things right for all of our customers. Your happiness is our happiness.

Posted 6 months ago

“Fantastic service and quick delivery.”

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Posted 7 months ago

“Great to buy from, great price and well delivered, great customer service 5*”

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Posted 7 months ago

Thank you, Roy! Our team really appreciates the compliments! We're glad to also have such wonderful customers. Thank you so much for your continued support.

Posted 6 months ago

“Good g-shock. I just wish it was tough solar. Everything else is fine. Neat model, the gbd-200’s”

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Posted 7 months ago

So happy to hear you are enjoying your purchase! We appreciate your feeedback.

Posted 6 months ago

“My experience with watches.com was a positive one. After finding the perfect watch that matched all the criteria I set out; (case size movement type, colour) I was happy to find they shipped to my address. They gave updates regularly via the Route app the only thing they could improve on was the delivery time.”

Watches.com 4 star review on 1st June 2024

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Posted 7 months ago

We wish international shipping was a bit faster too! We're glad it made it ok and that you are enjoying it! Looks great.

Posted 6 months ago

“Great service.I ordered an inexpensive watch that didn't work and they refunded my money immediately. I then ordered a more expensive watch and it was here within a few days. I'm happy.”

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Posted 7 months ago

Sorry to hear there was an issue with your first order! I am glad our team was able to assist you!

Posted 6 months ago

“Mother-of-Pearl. I’ve had a number of positive comments on this watch!”

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Posted 7 months ago

That's wonderful to hear! We appreciate all of your support David!

Posted 6 months ago

“I bought a watch from here and then decided I wanted to return it due to it being to big for my wrist. The watch itself was nice. I have sent a return request to get a refund on my watch and it was approved for refund. So I mailed it back in the time frame they requested and have yet to receive my refund for it. I'm not impressed with the return and refund this company has because I have returned my watch and have not received any refund.”

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Posted 8 months ago

Hey Jesse! So sorry but the returns can take 7-10 business days to process. You can always email our customer service team and they are happy to check with the warehouse and request the return process a bit faster.

Posted 6 months ago

“Very happy with my new watch.”

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Posted 8 months ago

Thank you so much for letting us know and taking the time to leave a review.

Posted 6 months ago

“Purchased a Spinnaker Hass, beautiful, solid, inexpensive automatic dive watch. Great visibility, very bright lume. Securely delivered as promised.”

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Posted 8 months ago

Thanks for your detailed review. We're so glad that you loved that model.

Posted 6 months ago

“Nice deals sometimes, but not always”

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Posted 8 months ago

Hey Alim! Thank you for your review. Make sure to sign up for our emails and texts and you'll get our weekly updates with new products and deals!

Posted 6 months ago

“Overall it eas a great experience buying from here”

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Posted 8 months ago

Thanks, Adam! So glad that you had a great experience with us. We are always happy to assist you with any future needs as well!

Posted 6 months ago

“I was looking for a good looking watch to wear at times when I don't want to wear my main watch. The one I chose is an interesting design, unfortunately it is rediculously hard to read. It has a little light button that is supposed to help but, not really. Also the shipping was slow and shipping info was either wrong or unavailable.”

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Posted 8 months ago

“Great Watches in Stock.”

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Posted 8 months ago

“Loved both gshocks and gonna start ordering 1 every 2 weeks found 8 more I want. Just wish got them faster it took about 2 weeks to receive them.”

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Posted 8 months ago

“Excellent service and products.”

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Posted 8 months ago

“Excellent service very pleased many thanks Howard Dunphy”

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Posted 8 months ago

“Easy to use and quick delivery, highly recommended.”

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Posted 8 months ago

“Way overvalued”

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Posted 8 months ago

Watches.com is rated 4.5 based on 1,414 reviews