Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,349 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st October 2024

Kristopher B

Watches.com 5 star review on 30th September 2024

Jonathan L

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really nice watch, but too small for me. I like the design, but not the weight. This watch the craftsmanship is awesome. I recommend this GShock .. Good quality.”

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Posted 2 years ago

“Excellent customer service with great communications. What a wonderful eclectic mix of watch styles. I will certainly be a returning customer”

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Posted 2 years ago

“The Projects packaging was very well made. And the watch itself is higher quality than I anticipated. I was nervous about buying from this site since I had no recommendations but I would buy from them again.”

Watches.com 5 star review on 29th December 2021

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Posted 2 years ago

“I ordered my watch and did get it but it's very hard to track it. I've ordered on December and on record it says already delivered on October kind of confusing. It's a must fix because not many people are as pasent as me. The rest is all good”

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Posted 2 years ago

“Not only was the watch wonderful, but the staff at watches.com—especially Daphne and Alyssa—were superb. There was a shipping problem and, thanks to their efforts (which were way above and beyond the "call of duty"), that problem was resolved and the watch arrived in time for Christmas so that I could give it as a gift. Kudos to your company for having Daphne and Alyssa on your staff. Thank you”

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Posted 2 years ago

“Love the selections of watches. High quality and craftsmanship.”

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Posted 2 years ago

“Watches.Com is one of the places I go for a good selection of what I'm looking for, plus for the lowest prices. So if you want the lowest prices, do what I did. Go to Watches.Com!!!!!”

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Posted 2 years ago

“Customer service was good and I had no problems with the international shipping”

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Posted 2 years ago

“Very short delivery time 5 days to Australia!!😎”

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Posted 2 years ago

“Awesome quality watches! Customer service is out of this world!!!”

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Posted 2 years ago

“The customer service was amazing. Not only did I receive my watch quickly, they made sure to take care of me. Beautiful watch and great company!!”

Watches.com 5 star review on 23rd December 2021

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Posted 2 years ago

“7 stars, great products”

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Posted 2 years ago

“Ordered the Rose Gold Full Metal G-Shock. Watch is excellent and shipping was fast!”

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Posted 2 years ago

“Not a good experience. This was my very first watch purchase, the watch arrived damaged, and when requested to replace, you didn’t have any. Was just given a refund. Why send it out damaged? And it just so happens to be the very last one?”

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Posted 2 years ago

Hello Aaron! I'm sorry to hear about that trouble with your Timex. Please note that all watches are inspected by each vendor prior to shipping to our warehouse. However, issues do happen in transit. Unfortunately, that is also a fairly popular model, and during the holidays, we do tend to sell out. So when a replacement is not an option, we do offer a full refund or store credit. If you wished to reorder, our team would be happy to assist you. You can email us anytime at contact@watches.com A manager from our team reached our to Timex back in Decemeber to let them know about the issue with your order. Thank you so much for bringing it to our attention.

Posted 2 years ago

“Love it. It is a graduation gift for my son”

Watches.com 5 star review on 18th December 2021

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Posted 2 years ago

“They have amazing watches, I may consider another.”

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Posted 2 years ago

“My watch, a CCCP, arrived with a defect, I emailed Daphne and received the best customer service response I ever experienced.”

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Posted 2 years ago

“Fast delivery and great service”

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Posted 2 years ago

“Nice for the price”

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Posted 2 years ago

“The watch is fine and arrived in good condition. However, the delivery time could be improved upon. It took 20 days for the watch to be delivered by FedEx Smartpost. The package was not shipped by USPS directly. The company website seems to indicate USPS is the shipping carrier. I would not have made the purchase had I known FedEx Smartpost is used. FedEx Smartpost is a slow method of shipping packages. The seller's communication is also poor. I sent emails to inquire about shipping status but I received no response.”

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Posted 2 years ago

Watches.com is rated 4.4 based on 1,349 reviews