Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,414 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My watch was ordered on 14th Nov and has been stuck in Customs at Heathrow since 21st November (13 days & counting). I’m expecting customs to contact me but no-one has. Have sent several messages to Watches.com who just tell to contact DHL - but DHL tell me to contact the vendor! No idea how this will be resolved or if I will ever get the Watch.”

Helpful Report

Posted 1 month ago

“I love it!”

Helpful Report

Posted 1 month ago

“I was a bit worry about the actual quality of the watch as watches.com being an online shop, I haven’t had the opportunity to see the thing I’m buying in the real life. But the result was really good. The international delivery time was also surprizingly good. And last but not least, the product selection on the web site is really nice. So, I would definitely buy again from watches.com.”

Helpful Report

Posted 1 month ago

“Wonderful service and fast delivery of my watch. A+++ all the way!!!”

Helpful Report

Posted 1 month ago

“They have a great selection of watches and had the exact model I was searching for in stock. I did have to pay exactly msrp even though I found the same watch at a military PX for almost $40 cheaper just a couple of days after placing my order, so now I have two of them. Watches.com does have a great return policy, but I decided to keep one stock and mod the other. My order was shipped promptly and was well packaged.”

Helpful Report

Posted 1 month ago

“Though I had a slight quality issue with the watch I ordered, thethe subsequent high level of service I received, and timely response for the exchange, were exceptional.”

Helpful Report

Posted 1 month ago

“Great service Easy to order Love my watch!”

Helpful Report

Posted 1 month ago

“The watch arrived in good time here in England and was well-packaged. It has been a good experience to do business with watches.com”

Helpful Report

Posted 1 month ago

“Excellent on-line store with outstanding customer service.”

Helpful Report

Posted 1 month ago

“Excellent service and prices”

Helpful Report

Posted 2 months ago

“I purchased the Gshock watch because of the looks and the perfect size it's very light you can barely tell you have it on also it has a 10 year battery they are also known to be very rugged and of course the fair price and quick shipping”

Helpful Report

Posted 2 months ago

“Good store they stand by their word of taking care of people WHO buy from them”

Helpful Report

Posted 2 months ago

“Great selection of watches. The specific watch I was looking for was in stock and shipped promptly.”

Helpful Report

Posted 2 months ago

“I'm from South East Asia so I'm pleasantly surprised at the speed of shipping. Everything went well. Watch is great!”

Helpful Report

Posted 2 months ago

“It was a gift and the box it came in was splendid.”

Helpful Report

Posted 2 months ago

“Great Watch ! I have waited to buy this watch for a long time, I'm really glad I did.”

Helpful Report

Posted 2 months ago

“Love the watch. Watches.com delivered the product as promised. Excellent communication. Would buy from them again.”

Helpful Report

Posted 2 months ago

“Ordered a watch that is broken. Very hard to find a solution. Still unresolved after almost a week”

Helpful Report

Posted 2 months ago

“Awful no batteries”

Helpful Report

Posted 2 months ago

Hello Valerie, Thank you for your review! If an item arrived with a dead battery, please feel free to contact our customer service team and contact@watches.com. They are happy to assist you with a return and refund or replacement.

Posted 2 months ago

“I never received my $1000 watch and I'm still waiting for my refund.”

Helpful Report

Posted 2 months ago

Hello Jennifer, Thank you for your review! I do apologize. It looks like a member of our team has been assisting you with this. They are happy to help in the event an item is lost of missing in transit.

Posted 2 months ago

Watches.com is rated 4.5 based on 1,414 reviews