Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,423 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pathetic timex watch, Dollar Store strap,😬 and unreadable chrono that wouldn't reset😬, I threw it away!😬”

Helpful Report

Posted 1 year ago

Hey Ed, Thanks for dropping a review. You're welcome to email our team anytime if you have issues resetting the chrono. No need to throw the item away. If you still have it, please email our CS team at contact@watches.com. They are happy to provide videos and troubleshooting advice.

Posted 1 year ago

“Your service is great 👍, the timex watch, however, is unreadable and useless! 😑”

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Posted 1 year ago

Hey Ed! Thanks for leaving a review! Sorry to hear that model didn't work out! I see that it was a clearance item. Perhaps it would make a better gift for someone else? Email us anytime if you need help picking out another item!

Posted 1 year ago

“I’ve purchased a few watches here. Excellent customer service! I had a small problem with an order; and they addressed and corrected the problem the same day (by text and phone)”

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Posted 1 year ago

“Great prices with fast delivery”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Thanks so much for your kind words and for taking the time to leave a review!

Posted 1 year ago

“Great company to buy a watch from, good customer service, quick delivery”

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Posted 1 year ago

Thanks, Rudy! Our team really appreciates the review and support! Enjoy your new timepiece!

Posted 1 year ago

“Xeric is a fine company based in the USA. Be aware for import taxes. Bus all went very well. Shipping was fast. The watch is exceptional and of high quality. It's a pleasure to wear. Would buy from watches.com againg. Also very good customer service!”

Watches.com 5 star review on 4th July 2023

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Posted 1 year ago

Hey Eric! Thank you for the review and photo too! It's always great to see real customer shots! We appreciate your support and reach out anytime you're looking for something new!

Posted 1 year ago

“Loved the first Spinnaker so ordered another! Cahill Oxford Blue and Mid size Onyx, love both and getting tons of complements.”

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Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

“Great watch at a great price”

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Posted 1 year ago

“I would like to preface by thanking Alyssa with customer service for her assistance with my ordering process. I had returned a watch prior to receiving my halograph III, and she was incredibly helpful and quick to reply. Despite this, I wish I experienced better shipping. I had paid for UPS priority shipping (next day), and received the watch 7 business days later. The website advertised through UPS, but DHL ended up handling the package. This is no fault of watches.com, but it was very frustrating to spend 40 USD on shipping that experienced normal delays at customs.”

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Posted 1 year ago

“One of the watches wasn't running.”

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Posted 1 year ago

Hey John! Thanks for leaving a review! Sorry to hear about the troubles. Have you emailed our team? We tend to get a lot of emails regarding chronograph functions. The seconds hand will only work when the chrono is in use. So sometimes it's unclear if it's running right away. I am wondering, if perhaps that's what you're referring to? Please email Contact@watches.com and we'd be happy to assist you further!

Posted 1 year ago

“The selection of watches on offer are amazing. With discounts available on any brand makes the purchase affordable with beautiful time pieces. Contact with customer service was very good.”

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Posted 1 year ago

“Delivery was fast and I got what I wanted. However, my credit card was compromised after this purchase. Not pointing a finger at you but suspect! If no for that I’d have given you a 5 star rating.”

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Posted 1 year ago

Hey Regis! Sorry to hear about the credit card issues! Our system is secured so that even our employees do not have your credit card details. If you think your card may have been compromised, definitely take a look at the most recent transactions. We hope you love your timepiece and thank you again for shopping with us and leaving a review! Alyssa

Posted 1 year ago

“Happy w this seller. Have bought repeatedly...all good!”

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Posted 1 year ago

“Have bought a few pieces thru Watches.com. All purchases were processed smoothly. Items as described or better. I rate their ship times "reasonable" compared to others. Will buy again thru them without hesitation.”

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Posted 1 year ago

“The third watch gift I've purchased for my husband in just over a year and we couldn't be more satisfied!! The extremely quick delivery time is awesome! Thank you so much!!!”

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Posted 1 year ago

“Company shipped me the wrong watch then said they wouldn't ship the correct one until this one arrives back. Now have to wait at least a month to get the watch I ordered.”

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Posted 1 year ago

“Everything was in mint condition”

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Posted 1 year ago

“Watch box was damaged….poor packing by company.”

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Posted 1 year ago

Watches.com is rated 4.5 based on 1,423 reviews