Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,423 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had any problems with watches.com!!!!!!!!!”

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Posted 1 year ago

“Easy way to buy a watch, you can see numerous photos of each watch from various angles and the specifications are clearly set out. Watches arrive well packed and everything is as you would hope for.”

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Posted 1 year ago

“Great store with Wonderful watches. Very friendly.”

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Posted 1 year ago

“watch was good price and arrived quickly.”

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Posted 1 year ago

“Great watch looks and quality”

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Posted 1 year ago

“Purchased two watches. First one did not work. Second one did not work. Contacted your support with unsatisfactory result. Will return.”

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Posted 1 year ago

Hey Judy, My apologies, but our team does not see any emails from you. Perhaps you had emailed Walmart Marketplace since you had purchased through them? Could you please email our customer service agents at contact@watches.com directly? We'd be happy to assist you!

Posted 1 year ago

“The watch was very beautiful and a good price too. The shipping was very fast. Good service.”

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Posted 1 year ago

“I love this site!”

Watches.com 5 star review on 13th September 2023

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Posted 1 year ago

“Great!!!! Fast!”

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Posted 1 year ago

“I own several watches, and this is my favorite site to get them. Fast, real and simple.”

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Posted 1 year ago

“Always great - quick and easy and great quality”

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Posted 1 year ago

“Good Shipping and Customer communication. Very happy with purchase”

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Posted 1 year ago

“The watch arrived broken. They have not helped me with the refund.”

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Posted 1 year ago

Hi Aaron! It does look like our agents have been in contact with you regarding your damaged watch and provided you with a shipping label! Once your damaged watch arrives and is checked in by our warehouse staff, we'd be happy to issue that refund as mentioned in the email correspondence! This can take 7-10 extra business days once it is delivered. As of today, it doesn't look like it has been shipped back according to the tracking number! But we'll have someone reach out to you and if needed, reach out to USPS :)

Posted 1 year ago

“Have purchased several watches from, well, Watches, and I'm always impressed with quick, smooth transactions. Thanks!”

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Posted 1 year ago

“Watch is defective. I emailed customer service describing the problem and have not received a reply after several business days. The watch design is outstanding. I would expect a timely reply from customer service”

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Posted 1 year ago

Hey Joseph, Can you check your spam and junk folders. Our team emailed you back first thing Monday morning. We just haven't heard back from you yet. You're also welcome to send another follow up reply at contact@watches.com from another email if you are having issues with the current email address.

Posted 1 year ago

“I ordered the gold level women's mystery watch. I understood the risk that I may not get a watch that I like. That I'm okay with. That I can live with. I did receive a watch. Unfortunately it is not my style as I had prepared myself for that. I figured I might just give it away or sell it if I ultimately was not going to use it. However, the most disappointing fact of the matter is is that this watch was received with a cosmetic defect that cannot easily be repaired unless done by a professional. The plate that has 5 second/minutes intervals engraved into it is misaligned. I likely cannot sell this watch. Since there are no refunds or exchanges I'm stuck with this cosmetically defective watch that I ultimately will not wear. This experience has been disappointing.”

Watches.com 1 star review on 1st September 2023

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Posted 1 year ago

Hey Laura, This diave watch model has a unidirectional bezel that can rotate. You would just need to click it once to the right and it should align perfectly at the top. Hope that helps! If you have any additional questions, please feel free to email our team. We also sent an email this morning as well.

Posted 1 year ago

“The watch in the ad was shown on a man’s wrist which is photoshopped cause there’s lots of images with the same wrist. When I received mine it was significantly smaller than the watch in the picture (relative to the wrist in the image). The watch is nice, but not quite what I was hoping for.”

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Posted 1 year ago

Hey Lance! Thanks for your review and feedback! That's actually a real model with the Archetype watches. Our in house photographer takes photos of this brand, since it's one of our own! If you ever have questions about sizing, we do include case dimensions on the product page. You're always welcome to return directly through the website if something doesn't work out. Email us anytime at contact@watches.com and thanks for shopping with us!

Posted 1 year ago

“I have been extremely happy with every purchase I have made from watches.com This one was no different.”

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Posted 1 year ago

Thanks, William! Appreciate your kindness and support!

Posted 1 year ago

“The watch I ordered (Timex Fairfield Supernova Chrono Gunmetal) was on backorder and I indicated that I would want to be notified when it became available. I was notified and I ordered the watch, which was a gift for someone in Texas (I live in PA). The watch that was received was not the watch that I ordered. I didn't bother going through the return process due to the distance and it being a gift.”

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Posted 1 year ago

Hey Susan! Sorry to hear there was an issue with your purchase. It's rare, but on occasion we have received items that perhaps have the wrong label or wrong item packed when shipped to our warehouse. I'd be happy to reach out to our vendor and check on this. If you're able to send a photo of the item received to us at contact@watches.com, we'd be more than happy to assist you!

Posted 1 year ago

“I really like what I bought from watches.com but it's my first time and is the reason why I don't give five stars”

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Posted 1 year ago

Thank you for your feedback and support! We hope you'll shop with us again soon!

Posted 1 year ago

Watches.com is rated 4.5 based on 1,423 reviews