Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,414 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't work as advertised.”

Helpful Report

Posted 4 months ago

“Gotta love this place, and people too! Selection galore and a helping hand when needed makes for a fine shopping and ownership experience. Customer Support spearheaded the effort to track down a particular model for me. You're the best, Alyssa!”

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Posted 4 months ago

“I am a RETURNING CUSTOMER. This is may second purchse from watches.com. Very responsive customer service and unbeatable sales prices. I was however a little dissapointed in the longevity of the lume in the Xeric Scrambler that I purchased lately. This is my second Xeric and if you are looking for ALL night visibility you will be dissapointed. All other aspects of both Xeric watches which I have are excellent five stars.”

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Posted 4 months ago

“Products are fine, but the return policy isn’t very good. Having to pay for return shipping make returning less than ideal.”

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Posted 5 months ago

“Great price and fast shipping as always from Watches .com.”

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Posted 5 months ago

“I am unsatisfied severely never ordering a watch from here again, I bought a watch i received it defective, and I returned it and i didn’t get a refund for the fees I paid for shipping.”

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Posted 5 months ago

Hello Felipe, Thank you for your review and recent order! Please note that returns can take between 7-10 days to process once they have been delivered by the carrier. If you did have an issue with your order, we are happy to assist you with a refund in full. You can always email our team for progress on your return at contact@watches.com.

Posted 5 months ago

“Very nice watch and very nice contact. The watch was delivered in 6 days, 5/5 stars! Perfect!”

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Posted 5 months ago

“Fun watch, can tell quality is more amateur. Will not buy another watch from this company but I don’t regret the purchase. Wouldn’t buy full price or recommend at full price (over $600+).”

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Posted 5 months ago

“Watch did not work no matter what I tried.”

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Posted 5 months ago

“Watch arrived on sheduled time in good conditions. price is good and informations sent on time. i'm happy with my order and would recommmend watches.com :)”

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Posted 5 months ago

“Excellent value with 50% off already marked down watch. Highly recommend! Fast shipping!”

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Posted 5 months ago

“The watch, a Vendetta II, is beautiful.”

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Posted 5 months ago

“Very fast shipping, the watch I ordered shipped from Italy and took 4 days to get delivered. I was missing a bracelet that I was under the impression is included in the sale, although this was a system problem Watches.com owned it and had the bracelet sent out free of charge, great customer service.... Definetly recommend watches.com and will consider them for watch purchases in the future.”

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Posted 5 months ago

“Good professional staff. Very trustworthy.”

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Posted 5 months ago

“In 2024 it has been a "mixed bag" with respect to watches ordered. Order WDC-24-71953 (ordered on May 21st) has not been delivered. Order WDC-24-72403 (ordered on June 5th) has not been delivered. Order WDC-24-72591(ordered on June 11th) has been delivered. Order WDC-24-73327(ordered on July 14th) has been delivered.”

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Posted 5 months ago

“I bought a great watch at an attractive price that was shipped promptly and arrived safely. Thanks.”

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Posted 5 months ago

“I think this is my third order through watches.com. Every order goes perfectly, with shipping tracking and confirmed orders. The watches are unique and meet the descriptions and pictures very well, including a nice un-boxing experience. No worries, great products.”

Watches.com 5 star review on 30th July 2024

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Posted 5 months ago

“Super fast replies from support. Fast shipping. Very good!”

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Posted 5 months ago

“Easy to navigate website, lightning-fast shipping, and now I have a watch in my small collection that isn't just my newest, but my favorite.”

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Posted 5 months ago

“Always have great collections and styles getting updated. I’ve ordered many many watches. Most recent, the Cadola Surtees Meca. Great looking watch.”

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Posted 5 months ago

Watches.com is rated 4.5 based on 1,414 reviews