Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,461 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 11th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a gift and the box it came in was splendid.”

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Posted 5 months ago

“Great Watch ! I have waited to buy this watch for a long time, I'm really glad I did.”

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Posted 5 months ago

“Love the watch. Watches.com delivered the product as promised. Excellent communication. Would buy from them again.”

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Posted 5 months ago

“Ordered a watch that is broken. Very hard to find a solution. Still unresolved after almost a week”

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Posted 5 months ago

“Awful no batteries”

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Posted 6 months ago

Hello Valerie, Thank you for your review! If an item arrived with a dead battery, please feel free to contact our customer service team and contact@watches.com. They are happy to assist you with a return and refund or replacement.

Posted 6 months ago

“I never received my $1000 watch and I'm still waiting for my refund.”

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Posted 6 months ago

Hello Jennifer, Thank you for your review! I do apologize. It looks like a member of our team has been assisting you with this. They are happy to help in the event an item is lost of missing in transit.

Posted 6 months ago

“Quick shipping, arrived well packed, no complaints!”

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Posted 6 months ago

“A wonderful store that provides a wonderful experience and secure shipping of your new favorite watch!”

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Posted 6 months ago

“First time purchase with Watches.com. And I am extremely pleased with the Xeric Vendetta II. In fact.. the watch is much better than I had expected, and at half price. Watches.com shipped it immediately and I couldn't be happier! This is my first of many transactions to come. Thank you Watches.com Thank you Xeric”

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Posted 6 months ago

“Would give them 10 stars if that were possible. Great customer service! I will definitely check with them for my next addition.”

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Posted 6 months ago

“It's interesting that Nessie from Loch Ness, which even children know, is designed on the front and back of the watch.”

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Posted 6 months ago

“Brilliant online shopping site”

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Posted 6 months ago

“I purchased a very expensive watch only to receive an used/open box item, watch arrived with a teared box, without tags and dirty full of smudges and fingerprints, what a disappointment, I will definitely never purchase anything from this vendor and I encourage everyone else to look some place else, this place is dishonest and not worth anyone's business.”

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Posted 6 months ago

Hello! Thanks for your review. It does look like our team has sent you an email regarding your order! Please check your inbox or your spam folder for that email. We are more than happy to help assist you!

Posted 6 months ago

“Easy transaction and I was able to find the watch I wanted on sale!”

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Posted 6 months ago

“GREAT deal on a Spinnaker watch, fast shipping and terrific communication. Thanks!”

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Posted 6 months ago

“Quick and easy with no complaints. Would highly recommend buying your next watch with this company. Thanks!”

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Posted 6 months ago

“Was a little unsure about ordering a watch from abroad (ie sent from the USA to the UK), but didn't need to be, arrived quicker than estimated shipping time and was able to follow each step of the journey through tracking the courier.”

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Posted 6 months ago

“Every watch colector and enthusiast must know about Watches.com. It is the place to discover new brands, find hidden gems and explore the limitless variety of watches available to us all. I peruse the site very often and I often find exactly what I was looking for... even if I did not know yet that I needed it. This truly is watch porn. The only thing I'm not sure about, is how long will I wait before I get the urge to splurge again!”

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Posted 6 months ago

“Great watch!”

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Posted 6 months ago

“As a watch collector I like the variety of watches that watches.com is offering. Also they have great customer service, that responds quickly.”

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Posted 6 months ago

Watches.com is rated 4.5 based on 1,461 reviews