Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.45

4.5 Rating 1,423 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 16th January 2025

Anonymous

Watches.com 4 star review on 16th January 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This time my purchasing limited editions struts was very bad…cos u people dint send me proper invoice and they charged too much in custom clearance 😡”

Helpful Report

Posted 1 year ago

Hello there! Sorry to hear that you had to pay duties. Unfortunately, we are not able to control the duties your government will charge. We do post the information on our website as well. I do see that our team provided a copy of the original order amount, and the amount paid. So duties would applied accordingly. If you have additional questions, you may continue to email our team at contact@watches.com Thank you for supporting our business and we hope you enjoy your order!

Posted 1 year ago

“Good price. On time. Satisfied.”

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Posted 1 year ago

Thanks Martin! So glad you had a great experience and thank you for leaving a review!

Posted 1 year ago

“Great look. Great quality. I get so many compliments on my watch. Love it !”

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Posted 1 year ago

We are so glad you chose to make your purchase with us! We hope you enjoy that watch for many many years to come!

Posted 1 year ago

“Timely and efficient shipping.”

Watches.com 5 star review on 27th March 2023

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Posted 1 year ago

Love that brand and choice!!! Thank you for your purchase and review!

Posted 1 year ago

“The watch I was sent was also on sale for 9 bucks more than I paid. Lesson learned was to buy what I want. No more surprises with a mystery watch.”

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Posted 1 year ago

Hi Robert! So sorry to hear you weren't happy with the Mystery Watch you received! It can definitely be a little bit of a gamble, but you can't really beat the price. We appreciate your business!

Posted 1 year ago

“Great selection, great prices, fast, secure shipping. It's everything you want when purchasing your next timepiece”

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Posted 1 year ago

Thank you for sharing this photo and for your review! Looks great - enjoy!

Posted 1 year ago

“nothing amazing...”

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Posted 1 year ago

Hello Ray! So sorry to hear you didn't like your order! As a first time customer with us, I would definitely recommend trying something other than the mystery watches. It'll allow you to control more of what you receive if you shop directly for specific products. I do hope you received something good in the mystery box! Please let us know if you have any other questions by emailing contact@watches.com. We appreciate your support and thank you for shopping with us!

Posted 1 year ago

“Great variety to see what is out there.”

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Posted 1 year ago

Hope you've been enjoying what you received for your Mystery Watch! We appreciate your business :)

Posted 1 year ago

“I like the mix and the sales. Rolled the dice with a mystery gold and got a duplicate watch.”

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Posted 1 year ago

Hi David! Sorry to hear you received a duplicate watch - this can happen when they are chosen at random. Hope you are enjoying what you received!

Posted 1 year ago

“I have bought nearly 30 watches from them and have been happy with every purchase.”

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Posted 1 year ago

We appreciate your continued business, Jeffrey!

Posted 1 year ago

“Excellent communication from your site. It was good to see shipping times etc..”

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Posted 1 year ago

Thanks for shopping with us!

Posted 1 year ago

“Shipped with out delay!”

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Posted 1 year ago

Thanks for your business, James!

Posted 1 year ago

“Got a pretty nice watch. Nice enough to cancel my other subscription..”

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Posted 1 year ago

Enjoy your new Timex :) We appreciate you shopping with us!

Posted 1 year ago

“All perfect”

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Posted 1 year ago

Happy to hear you are enjoying you Bertucci :)

Posted 1 year ago

“Ordered the Casio A168WG recently and absolutely loved it! Came complete with case and in mint condition in terms of aesthetics and function. Processing and shipping was fast and with no complications”

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Posted 1 year ago

Thank you for shopping with us and for your review, Rudy!! We appreciate you.

Posted 1 year ago

“As a first time buyer, I was very pleased that the watch I viewed was just as nice in hand 👌👌”

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Posted 1 year ago

Happy to hear you are happy with your G-Shock! We love the blue violet!

Posted 1 year ago

“I like the customer service you get. I emailed about a situation and the representative was very nice about it. No Veterans’s discount , but that’s no biggie. I will buy from them again. The watch came quickly and perfectly packaged.”

Watches.com 4 star review on 14th March 2023

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Posted 1 year ago

Great watch choice! We appreciate you shopping with us. Enjoy :)

Posted 1 year ago

“Great product and it arrived on time! I will definitely buy from here Again! Thank you”

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Posted 1 year ago

Thank you for your business :)

Posted 1 year ago

“On time, great packaging, and beautiful watch!”

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Posted 1 year ago

Thanks for your review, Justin. Hope you are still enjoying your Timex MK1 :)

Posted 1 year ago

“Shipment wad somewhat got confused during carrier change.”

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Posted 1 year ago

Sorry to hear about the tracking issues! Happy to hear your Zodiac arrived safely :)

Posted 1 year ago

Watches.com is rated 4.5 based on 1,423 reviews